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Home > Archive > Voice over IP Cisco > June 2006 > IPCC Not answering calls
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| Author |
IPCC Not answering calls
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| Jonathan Charles 2006-06-26, 1:11 pm |
| I dial in to the CTI RP @ 1501, I get silence for 5 seconds, and then
a busy signal.
Getting this error in the MIVR log:
1149: Jun 26 08:25:07.687 CDT %MIVR-SS_TEL-5-CTIPG_ROUTE_EVENT:CTI
Port Group route event: Route Session=[1501/(P1-rmjtapi)
GCID=(3,62)->INVALID]->DISCONNECTED,Route Address=1501,Failure
reason=CTI accept timer expires after 4016 ms, end route
connection,Exception=java.lang.InterruptedException
Now, if I remove, the Primary Dialog Group (Cisco Media Group #0) from
the JTAPI trigger, I see the phone transfer from 1501 to one of my CTI
ports and then disconnect... and I get:
1433: Jun 26 08:29:24.484 CDT
%MIVR-APP_MGR-6-ABORTING_CONTACT:Aborting contact:
Application=ICD,Task id=18,000,000,019,Contact id=24,Contact
implementation id=70/3,Contact
Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI
Call,Exception=com.cisco.channel.ChannelUnsupportedException:
com.cisco.dialog.PlayPromptDialog is not supported
1434: Jun 26 08:29:24.484 CDT
%MIVR-SS_TEL-5-AUDIO_TREATMENT_FAILED:Audio treatment failed: All Call
ids=CallID:24 MediaId:70/3 Task:18000000019,Audio
treatment=UNRECOV_ERROR,Exception=com.cisco.channel.ChannelUnsupportedException:
com.cisco.dialog.PlayPromptDialog is not supported
What am I missing?
Jonathan
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| Jonathan Charles 2006-06-26, 1:11 pm |
| Yep, first thing I checked...
On 6/26/06, Ted Nugent <tednugent69@yahoo.com> wrote:
> Is Jtapi the same version on IPCC and CM?
>
> --- Jonathan Charles <jonvoip@gmail.com> wrote:
>
> Call,Exception=com.cisco.channel.ChannelUnsupportedException:
> treatment=UNRECOV_ERROR,Exception=com.cisco.channel.ChannelUnsupportedException:
>
>
> ________________________________________
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| |
| Aman Chugh 2006-06-26, 1:11 pm |
| Is the cti rp which is controlled by ipcc is that registered.Are the ipcc
subsystems in service.
On 6/26/06, Jonathan Charles <jonvoip@gmail.com> wrote:
>
> Yep, first thing I checked...
>
> On 6/26/06, Ted Nugent <tednugent69@yahoo.com> wrote:
> com.cisco.channel.ChannelUnsupportedException:
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
| |
| Jonathan Charles 2006-06-26, 1:11 pm |
| All subsystems are in service and the CTI RP and CTI Ports are registered.
RM-CM Subsystem IN_SERVICE
CMT Subsystem IN_SERVICE
Core Reporting Subsystem IN_SERVICE
JTAPI Subsystem IN_SERVICE
HTTP Subsystem IN_SERVICE
Application Subsystem IN_SERVICE
Enterprise Server Data Subsystem IN_SERVICE
Database and email are out of service, but I am not using them...
Jonathan
On 6/26/06, Aman Chugh <aman.chugh@gmail.com> wrote:
> Is the cti rp which is controlled by ipcc is that registered.Are the ipcc
> subsystems in service.
>
>
> On 6/26/06, Jonathan Charles <jonvoip@gmail.com> wrote:
> Call,Exception=com.cisco.channel.ChannelUnsupportedException
> :
> treatment=UNRECOV_ERROR,Exception=com.cisco.channel.ChannelUnsupportedException:
>
>
| |
| Jonathan Charles 2006-06-26, 1:11 pm |
| Fixed it.
The JTAPI and ICD subsystems were set to login to the CCM with the
same user... I changed them to different users, registred JTAPI to the
CTI stuff, and ICD to the agents.
Of course, now I am having DC Directory replication problems... so,
item 461 is fixed, items 462 through 1131 need to be addressed...
Jonathan
On 6/26/06, Brad Vonarx <brad.vonarx@voipintegration.com> wrote:
> Jonathan, I would check the call manager application event log for MTP
> errors, check to see if it lists out of MTP resources.
>
> You may be trying to transcode from another codec to G711 on the IPCC
> server.
>
>
>
> -----Original Message-----
> From: cisco-voip-bounces@puck.nether.net
> [mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Jonathan
> Charles
> Sent: Monday, June 26, 2006 7:24 AM
> To: Aman Chugh
> Cc: ciscovoip; Ted Nugent
> Subject: Re: [cisco-voip] IPCC Not answering calls
>
> All subsystems are in service and the CTI RP and CTI Ports are
> registered.
>
> RM-CM Subsystem IN_SERVICE
> CMT Subsystem IN_SERVICE
> Core Reporting Subsystem IN_SERVICE
> JTAPI Subsystem IN_SERVICE
> HTTP Subsystem IN_SERVICE
> Application Subsystem IN_SERVICE
> Enterprise Server Data Subsystem IN_SERVICE
>
> Database and email are out of service, but I am not using them...
>
>
> Jonathan
>
>
> On 6/26/06, Aman Chugh <aman.chugh@gmail.com> wrote:
>
> treatment=UNRECOV_ERROR,Exception=com.cisco.channel.ChannelUnsupportedEx
> ception:
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
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