| James Grace 2006-06-27, 1:11 pm |
| Below is how I configured crs 3.5.3 to display on the default layout pop
screen, the name of the Que that's was called
Add a field called display and give it a index number
Then goto the layout (default) and add the field to the layout
Go down to the workflow
And make sure the show enterprise and allow agent to edit enterprise
On the script
After the select resource set
Change it to select and add the set data type
In the set data type tie the enterprise index and variable together
The variable is a string with the string in "" "test"
Add the connect step under the set data type
This does not work in 4.0.3. can some one walk me thru some steps to make
this happen.
Right now on my pop screen for ip phone agents. I get all the standard
info anis dnis. I also have the field name showing up on the layout but
the var string is not getting into the layout
James D. Grace
CCNP CCNA MCSE MCDBA
Sr. System Engineer / Professional Svc.
Digitel Corporation
|