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Home > Archive > Voice over IP Cisco > July 2006 > Teaching myself scripting for IPCC 3.5(3)
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| Author |
Teaching myself scripting for IPCC 3.5(3)
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| Jonathan Charles 2006-07-02, 1:17 pm |
| So, I am trying to do a couple of things with an IPCC script I am
working with...
First I want to play a reprompt that gives people an option to leave a
voicemail that is routed to through the queue... Which tool do I use
to do this?
Also, I want people to be able to hit 0 at any and all times to bypass
the script and get dumped into the low priority queue... Do I have to
have this all over the script, or can I do it at the outset and have
it functional throughout the script?
Jonathan
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| Philip Walenta 2006-07-02, 1:17 pm |
| For the 0-out, it needs to be all over the place. Definitely in the
queue-loop while waiting for an agent.
The voicemail in queue is possible, I had a script quite a while back that
did this, I will see if I can dig it up.
> -----Original Message-----
> From: cisco-voip-bounces@puck.nether.net
> [mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of
> Jonathan Charles
> Sent: Saturday, July 01, 2006 9:00 PM
> To: ciscovoip
> Subject: [cisco-voip] Teaching myself scripting for IPCC 3.5(3)
>
> So, I am trying to do a couple of things with an IPCC script
> I am working with...
>
> First I want to play a reprompt that gives people an option
> to leave a voicemail that is routed to through the queue...
> Which tool do I use to do this?
>
> Also, I want people to be able to hit 0 at any and all times
> to bypass the script and get dumped into the low priority
> queue... Do I have to have this all over the script, or can I
> do it at the outset and have it functional throughout the script?
>
>
>
> Jonathan
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
| |
| Jonathan Charles 2006-07-02, 1:17 pm |
| Well, beyond that, I am also getting the 'technical problems' message
when I should be put into queue (any queue)... And I see this in the
MIVR log:
566: Jul 03 00:27:01.812 CDT %MIVR-APP_MGR-6-ABORTING_CONTACT:Aborting
contact: Application=Full,Task id=21,000,000,001,Contact id=0,Contact
implementation id=206/1,Contact
Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI
Call,Exception=com.cisco.wfapi.WFExecutionException: Failed to load
CSQ because CSQ: is invalid
The annoying thing is the error:
Failed to load CSQ because CSQ: is invalid
Is essentially blank...
This forum entry:
http://forum.cisco.com/eforum/servl...elected_message
Shows the error having the name of the invalid CSQ... my error doesn't.
Jonathan
On 7/1/06, Philip Walenta <pwalenta@wi.rr.com> wrote:
> For the 0-out, it needs to be all over the place. Definitely in the
> queue-loop while waiting for an agent.
>
> The voicemail in queue is possible, I had a script quite a while back that
> did this, I will see if I can dig it up.
>
>
>
| |
| Philip Walenta 2006-07-02, 1:17 pm |
| When that error shows up, it usually means the the CSQ named in the script,
doesn't actually exist. Make sure the CSQ you have named in the script
matches EXACTLY the one you have created in the system.
> -----Original Message-----
> From: Jonathan Charles [mailto:jonvoip@gmail.com]
> Sent: Sunday, July 02, 2006 12:37 AM
> To: Philip Walenta
> Cc: ciscovoip
> Subject: Re: [cisco-voip] Teaching myself scripting for IPCC 3.5(3)
>
> Well, beyond that, I am also getting the 'technical problems'
> message when I should be put into queue (any queue)... And I
> see this in the MIVR log:
>
>
> 566: Jul 03 00:27:01.812 CDT %MIVR-APP_MGR-6-ABORTING_CONTACT:Aborting
> contact: Application=Full,Task id=21,000,000,001,Contact
> id=0,Contact implementation id=206/1,Contact
> Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI
> Call,Exception=com.cisco.wfapi.WFExecutionException: Failed
> to load CSQ because CSQ: is invalid
>
> The annoying thing is the error:
>
> Failed to load CSQ because CSQ: is invalid
>
> Is essentially blank...
>
> This forum entry:
>
> http://forum.cisco.com/eforum/servl...age=netprof&for
> um=IP%20Communications%20and%20Video&topic=Contact%20Center&Co
mmCmd=MB%3Fcmd%3Dpass_through%26location
%3Doutline%40%5E1%40%>
40.1dd6b6c6/0#selected_message[vbcol=seagreen]
>
> Shows the error having the name of the invalid CSQ... my
> error doesn't.
>
>
>
> Jonathan
>
> On 7/1/06, Philip Walenta <pwalenta@wi.rr.com> wrote:
> Definitely in the
> while back
> option to leave
> queue... Do I
> the outset
| |
| Jonathan Charles 2006-07-02, 1:17 pm |
| I have confirmed that. There are three queues in the script, CSQ_1,
CSQ_2 and CSQ_3 There is variable called CSQ (from the script I stole
stuff from), but it is unused (not referenced by any step), and either
way, I pointed it to CSQ_1...
Jonathan
On 7/2/06, Philip Walenta <pwalenta@wi.rr.com> wrote:
> When that error shows up, it usually means the the CSQ named in the script,
> doesn't actually exist. Make sure the CSQ you have named in the script
> matches EXACTLY the one you have created in the system.
>
> mmCmd=MB%3Fcmd%3Dpass_through%26location
%3Doutline%40%5E1%40%>
> 40.1dd6b6c6/0#selected_message
>
>
| |
| Jonathan Charles 2006-07-02, 1:17 pm |
| OK, it isn't a script issue.
I unloaded all of my lab scripts and even the default scripts that
come with IPCC do not work... they all get the system trouble message
as soon as they route to the queue.
More interesting is that since I rebooted, logging doesn't work any more...
Jonathan
On 7/2/06, Jonathan Charles <jonvoip@gmail.com> wrote:
> I have confirmed that. There are three queues in the script, CSQ_1,
> CSQ_2 and CSQ_3 There is variable called CSQ (from the script I stole
> stuff from), but it is unused (not referenced by any step), and either
> way, I pointed it to CSQ_1...
>
>
>
> Jonathan
>
> On 7/2/06, Philip Walenta <pwalenta@wi.rr.com> wrote:
>
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