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Home > Archive > Voice over IP Cisco > July 2006 > No agents able to login
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| Author |
No agents able to login
|
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| Jonathan Charles 2006-07-27, 1:11 pm |
| Everyone gets: "the id you entered was not found"
I have restarted DCD on both PUB and SUB... I have restarted the
Engine... I have ensured phones are associated with the RM JTAPI, and
everyone has CTI checked on their userIDs...
Cisco's website says that they are typing their userid's and passwords
wrong... all of them? I don't think so.
Jonathan
| |
| Voll, Scott 2006-07-27, 1:11 pm |
| If this is a 3.x version... do they have access to the folder that
controls licensing? Been to long.... I can't remember all that good
stuff.
Scott
-----Original Message-----
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Jonathan
Charles
Sent: Thursday, July 27, 2006 8:34 AM
To: cisco Voip
Subject: [cisco-voip] No agents able to login
Everyone gets: "the id you entered was not found"
I have restarted DCD on both PUB and SUB... I have restarted the
Engine... I have ensured phones are associated with the RM JTAPI, and
everyone has CTI checked on their userIDs...
Cisco's website says that they are typing their userid's and passwords
wrong... all of them? I don't think so.
Jonathan
________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
| |
| Jonathan Charles 2006-07-27, 1:11 pm |
| It is 3.5(3)... They all can open the share...
I can login to the web page with appadmin, so it isn't a DCD issue.
Jonathan
On 7/27/06, Voll, Scott <Scott.Voll@wesd.org> wrote:
>
> If this is a 3.x version... do they have access to the folder that
> controls licensing? Been to long.... I can't remember all that good
> stuff.
>
> Scott
>
> -----Original Message-----
> From: cisco-voip-bounces@puck.nether.net
> [mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Jonathan
> Charles
> Sent: Thursday, July 27, 2006 8:34 AM
> To: cisco Voip
> Subject: [cisco-voip] No agents able to login
>
> Everyone gets: "the id you entered was not found"
>
> I have restarted DCD on both PUB and SUB... I have restarted the
> Engine... I have ensured phones are associated with the RM JTAPI, and
> everyone has CTI checked on their userIDs...
>
> Cisco's website says that they are typing their userid's and passwords
> wrong... all of them? I don't think so.
>
>
>
> Jonathan
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
| |
| Jonathan Charles 2006-07-27, 1:11 pm |
| Rebooting the server had no effect.
J
On 7/27/06, Jonathan Charles <jonvoip@gmail.com> wrote:
>
> It is 3.5(3)... They all can open the share...
>
> I can login to the web page with appadmin, so it isn't a DCD issue.
>
>
>
> Jonathan
>
>
> On 7/27/06, Voll, Scott <Scott.Voll@wesd.org> wrote:
>
>
| |
| Ryan Ratliff 2006-07-27, 1:11 pm |
| Have you tried looking at any of the logs yet on the IPCC side?
-Ryan
On Jul 27, 2006, at 11:54 AM, Jonathan Charles wrote:
Rebooting the server had no effect.
J
On 7/27/06, Jonathan Charles <jonvoip@gmail.com> wrote:
It is 3.5(3)... They all can open the share...
I can login to the web page with appadmin, so it isn't a DCD issue.
Jonathan
On 7/27/06, Voll, Scott <Scott.Voll@wesd.org> wrote: If this is a 3.x
version... do they have access to the folder that
controls licensing? Been to long.... I can't remember all that good
stuff.
Scott
-----Original Message-----
From: cisco-voip-bounces@puck.nether.net
[mailto: cisco-voip-bounces@puck.nether.net] On Behalf Of Jonathan
Charles
Sent: Thursday, July 27, 2006 8:34 AM
To: cisco Voip
Subject: [cisco-voip] No agents able to login
Everyone gets: "the id you entered was not found"
I have restarted DCD on both PUB and SUB... I have restarted the
Engine... I have ensured phones are associated with the RM JTAPI, and
everyone has CTI checked on their userIDs...
Cisco's website says that they are typing their userid's and passwords
wrong... all of them? I don't think so.
Jonathan
________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
| |
| Jonathan Charles 2006-07-27, 1:11 pm |
| I agree... The weird part is the repository is set up correctly for DCD, but
it looks like the engine is trying to connect to AD somehow...
Jonathan
On 7/27/06, Ryan Ratliff <rratliff@cisco.com> wrote:
>
> That looks like an ldap error connecting to AD. The domain with DCD
> is always cisco.com.
>
> Get a sniffer capture from the IPCC server of a user trying to login
> and look at the ldap communication.
>
> -Ryan
>
> On Jul 27, 2006, at 12:01 PM, Jonathan Charles wrote:
>
> Yeah, I am seeing these:
>
> 824: Jul 27 10:58:33.468 CDT %MIVR-SS_ENT_SRV-3-ERROR_LOAD_LDAP:Fail
> to read LDAP INFO: Exception=Exception caught:
> javax.naming.NameNotFoundException: [LDAP: error code 32 - 0000208D:
> NameErr: DSID-031001CD, problem 2001 (NO_OBJECT), data 0, best match of:
> 'DC=sales,DC=test,DC=com'
> ]; remaining name 'ou=Global Services, ou=CISCO-35BDDBB3D LCC'
>
> (I changed the domain to protect the guilty).
>
>
>
> Jonathan
>
> On 7/27/06, Ryan Ratliff <rratliff@cisco.com> wrote: Have you tried
> looking at any of the logs yet on the IPCC side?
>
> -Ryan
>
> On Jul 27, 2006, at 11:54 AM, Jonathan Charles wrote:
>
> Rebooting the server had no effect.
>
>
> J
>
> On 7/27/06, Jonathan Charles < jonvoip@gmail.com> wrote:
> It is 3.5(3)... They all can open the share...
>
> I can login to the web page with appadmin, so it isn't a DCD issue.
>
>
>
> Jonathan
>
>
> On 7/27/06, Voll, Scott <Scott.Voll@wesd.org> wrote: If this is a 3.x
> version... do they have access to the folder that
> controls licensing? Been to long.... I can't remember all that good
> stuff.
>
> Scott
>
> -----Original Message-----
> From: cisco-voip-bounces@puck.nether.net
> [mailto: cisco-voip-bounces@puck.nether.net] On Behalf Of Jonathan
> Charles
> Sent: Thursday, July 27, 2006 8:34 AM
> To: cisco Voip
> Subject: [cisco-voip] No agents able to login
>
> Everyone gets: "the id you entered was not found"
>
> I have restarted DCD on both PUB and SUB... I have restarted the
> Engine... I have ensured phones are associated with the RM JTAPI, and
> everyone has CTI checked on their userIDs...
>
> Cisco's website says that they are typing their userid's and passwords
> wrong... all of them? I don't think so.
>
>
>
> Jonathan
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
>
>
| |
| Jonathan Charles 2006-07-27, 1:11 pm |
| Here's something cool...
The ccndir.ini is set up right for DCD, yet the logs show it trying to
connect to AD... but somehow the registry: HKLM\Software\spanlink\site setup
has all of this AD crap in it...
I fixed this two months ago and it has been working (until today)... why did
it revert???
Jonathan
On 7/27/06, Jonathan Charles <jonvoip@gmail.com> wrote:
>
> I agree... The weird part is the repository is set up correctly for DCD,
> but it looks like the engine is trying to connect to AD somehow...
>
>
>
>
> Jonathan
>
> On 7/27/06, Ryan Ratliff <rratliff@cisco.com> wrote:
>
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