| Knopp, Kenneth V (Ken) 2006-07-28, 1:11 pm |
| Somehow we also need to convince the users to NOT hang-up when the call
goes through, even if it was a mistake or misdial. In most cases they
didn't realize the call went through that fast (a very good thing!).
Delaying it may introduce a potential failure point and tends to
reinforce the behavior to quickly hang up in hopes the call was not
routed.
Does anyone know of a way to set up a sort of POP UP message on the
phone screen that indicates 911 has been activated? Perhaps it would
say something like "911 Activated - Please DO NOT HANGUP, even if it was
a misdial"
Kenneth Knopp
Sr. Telecomm Engineer
Verizon Business
------------------------------
Date: Wed, 26 Jul 2006 14:42:59 -0400
From: "Rogers, Jeremy (WMG)" <Jeremy.Rogers@wmg.com>
Subject: Re: [cisco-voip] Mis-dialed 911, route pattern solution ?
Could you still change the route pattern if you are using CER? I have a
huge problem with users dialing 911.
Jeremy Rogers
Senior Telecom Analyst
Warner Music Group
75 Rockefeller Plaza
New York, NY 10019
212-275-2183
-----Original Message-----
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Andrew Dignan
Sent: Tuesday, July 25, 2006 5:39 PM
To: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Mis-dialed 911, route pattern solution ?
I would recommend changing the t302 timer to 7 second and change your
911
route pattern to 911? route pattern.
This will give the users 7 seconds or so to realize they have misdialed
911 and the 911? Route Pattern will play them fast busy as soon as they
hit the fourth digit (assuming its not another 1). For example, the
911?
route pattern only matches 911111111111 > so if a user dials 91 > pauses
(they have 7 seconds before they hear fast busy) then press 1 (it still
will not route cuz it will wait another 7 seconds) and finally they
press
8 for example. Since no pattern will match 9118 they will get a fast
busy.
- andy
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911?[vbcol=seagreen]
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