|
Home > Archive > Voice over IP Cisco > July 2006 > Ghost Calls in Queue
You are viewing an archived Text-only version of the thread.
To view this thread in it's original format and/or if you want to reply to
this thread please [click here]
| Author |
Ghost Calls in Queue
|
|
| Tim Devine 2006-07-31, 7:11 pm |
| Hi All,
We have just installed 4 New CRS servers, 2 engines 2 database. The client
is now using the system and reports ghost calls in his different queues (10
queues in all).
Any ideas in debugging this? The calls disappear when the servers are
reset, but we can't reboot during production hours.
| |
| Philip Walenta 2006-07-31, 7:11 pm |
| Based on your description, you're running CRS 4?
That aside, I'd check your scripts to make sure all branches ensure calls
get marked as "handled", otherwise they show up as a call in queue.
There also have been bugs from time to time that cause this, but more often
than not, it's script related.
_____
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Tim Devine
Sent: Monday, July 31, 2006 5:46 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Ghost Calls in Queue
Hi All,
We have just installed 4 New CRS servers, 2 engines 2 database. The client
is now using the system and reports ghost calls in his different queues (10
queues in all).
Any ideas in debugging this? The calls disappear when the servers are
reset, but we can't reboot during production hours.
|
|
|
|
|