Voice over IP Cisco - Re: Blind transferred calls to Hunt Group dropped

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Author Re: Blind transferred calls to Hunt Group dropped
Jason Aarons \(US\)

2006-08-22, 1:11 am

I've seen similar issue, never resolved it. TAC offered to look at ccm
traces, etc. I didn't have the time.

Are you running the latest Unity TSP?

What CallManager service release?

-----Original Message-----
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of avaya admin
Sent: Monday, August 21, 2006 8:21 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Blind transferred calls to Hunt Group dropped
beforereaching Unity

Hi -- I haven't posted in this list in a long time. I have an issue
that I can't seem to figure out yet. Scenario on CM 4.1

PSTN ISDN to MGCP GW with CSS-Inhouse to DN 4000 on PT-Inhouse
4000 answers calls and blind tranfers to Hunt pilot 7000 on PT-Inhouse
No answer on hunt pilot 7000 caller gets an engaged tone instead of
Unity Greeting

If 4000 does a supervised transfer, call always works. Blind never works

In Unity I don't see any acitviy in the call viewers or status monitor
when calls is blind transfered.

DNA shows that Gateways has acess to the hunt pilot and VM.

I played with maximun hunt timer on hunt pilots config but didnt' work
(tried 20 seconds)


Any tips on where to start?
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