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Home > Archive > Voice over IP Cisco > August 2006 > Call Logging in the Call Manager?
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Call Logging in the Call Manager?
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| Steve Miller 2006-08-22, 1:11 am |
| There will be cases when our customers will need to be able to identify all
of their individual telephone calls for the month. Is there a utility
within Call Manager 4.1 that will allow us to print out a report of calls
upon request?
----- Original Message -----
From: "Jason Aarons (US)" <jason.aarons@us.didata.com>
To: "avaya admin" <avayamin@gmail.com>; <cisco-voip@puck.nether.net>
Sent: Monday, August 21, 2006 9:04 PM
Subject: Re: [cisco-voip] Blind transferred calls to Hunt Group
droppedbeforereaching Unity
> I've seen similar issue, never resolved it. TAC offered to look at ccm
> traces, etc. I didn't have the time.
>
> Are you running the latest Unity TSP?
>
> What CallManager service release?
>
> -----Original Message-----
> From: cisco-voip-bounces@puck.nether.net
> [mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of avaya admin
> Sent: Monday, August 21, 2006 8:21 PM
> To: cisco-voip@puck.nether.net
> Subject: [cisco-voip] Blind transferred calls to Hunt Group dropped
> beforereaching Unity
>
> Hi -- I haven't posted in this list in a long time. I have an issue
> that I can't seem to figure out yet. Scenario on CM 4.1
>
> PSTN ISDN to MGCP GW with CSS-Inhouse to DN 4000 on PT-Inhouse
> 4000 answers calls and blind tranfers to Hunt pilot 7000 on PT-Inhouse
> No answer on hunt pilot 7000 caller gets an engaged tone instead of
> Unity Greeting
>
> If 4000 does a supervised transfer, call always works. Blind never works
>
> In Unity I don't see any acitviy in the call viewers or status monitor
> when calls is blind transfered.
>
> DNA shows that Gateways has acess to the hunt pilot and VM.
>
> I played with maximun hunt timer on hunt pilots config but didnt' work
> (tried 20 seconds)
>
>
> Any tips on where to start?
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
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> this email or its contents is strictly prohibited and may be
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> notify us immediately by replying to this message and deleting it
> from your computer. Thank you.
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> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
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| Steve Miller 2006-08-22, 7:12 pm |
| Thank you!!!
----- Original Message -----
From: Wes Sisk
To: Steve Miller
Cc: cisco-voip@puck.nether.net
Sent: Tuesday, August 22, 2006 9:25 AM
Subject: Re: [cisco-voip] Call Logging in the Call Manager?
Steve,
multiple degress of offerings here:
1. enable Call Detail Records (CDR) in CM and do your own reporting against the CDR SQL database on CM
http://www.cisco.com/en/US/products...>
806ed410.html
2. enable CDR and CDR Analysis and Reporting (CAR). Use the default CAR reports
http://www.cisco.com/en/US/products...>
806ed410.html
3. enable only CDR, then use 3rd party billing software such as MindCTI or ISI-Infotel to generate reports
/Wes
Steve Miller wrote:
There will be cases when our customers will need to be able to identify all
of their individual telephone calls for the month. Is there a utility
within Call Manager 4.1 that will allow us to print out a report of calls
upon request?
----- Original Message -----
From: "Jason Aarons (US)" <jason.aarons@us.didata.com>
To: "avaya admin" <avayamin@gmail.com>; <cisco-voip@puck.nether.net>
Sent: Monday, August 21, 2006 9:04 PM
Subject: Re: [cisco-voip] Blind transferred calls to Hunt Group
droppedbeforereaching Unity
I've seen similar issue, never resolved it. TAC offered to look at ccm
traces, etc. I didn't have the time.
Are you running the latest Unity TSP?
What CallManager service release?
-----Original Message-----
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of avaya admin
Sent: Monday, August 21, 2006 8:21 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Blind transferred calls to Hunt Group dropped
beforereaching Unity
Hi -- I haven't posted in this list in a long time. I have an issue
that I can't seem to figure out yet. Scenario on CM 4.1
PSTN ISDN to MGCP GW with CSS-Inhouse to DN 4000 on PT-Inhouse
4000 answers calls and blind tranfers to Hunt pilot 7000 on PT-Inhouse
No answer on hunt pilot 7000 caller gets an engaged tone instead of
Unity Greeting
If 4000 does a supervised transfer, call always works. Blind never works
In Unity I don't see any acitviy in the call viewers or status monitor
when calls is blind transfered.
DNA shows that Gateways has acess to the hunt pilot and VM.
I played with maximun hunt timer on hunt pilots config but didnt' work
(tried 20 seconds)
Any tips on where to start?
________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
-----------------------------------------
Disclaimer:
This e-mail communication and any attachments may contain
confidential and privileged information and is for use by the
designated addressee(s) named above only. If you are not the
intended addressee, you are hereby notified that you have received
this communication in error and that any use or reproduction of
this email or its contents is strictly prohibited and may be
unlawful. If you have received this communication in error, please
notify us immediately by replying to this message and deleting it
from your computer. Thank you.
________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
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