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Home > Archive > Voice over IP Cisco > September 2006 > Mysterious Inbound calls
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Mysterious Inbound calls
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| Zevier Thoran 2006-09-13, 1:11 am |
| Hi,
Every evening at 5pm, My Callmanager system gets hit with about 20 anonymous calls on the operator number. On answering a call the operator just gets dead air.
Any suggestions how to solve this problem?
Regards - Zevier.
---------------------------------
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| Wes Sisk 2006-09-13, 1:11 am |
| Do you use Unity voicemail? Is your the operator's specific
extension (any hunt pilot that routes to that phone) configured under
the operator CH in Unity?
/Wes
On Sep 12, 2006, at 10:00 PM, Zevier Thoran wrote:
Hi,
Every evening at 5pm, My Callmanager system gets hit with about 20
anonymous calls on the operator number. On answering a call the
operator just gets dead air.
Any suggestions how to solve this problem?
Regards - Zevier.
Yahoo! Messenger with Voice. Make PC-to-Phone Calls to the US (and 30
+ countries) for 2¢/min or less.
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cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
| |
| Zevier Thoran 2006-09-13, 1:11 am |
| Hi Wes,
I am just taking over this system and not fully familiar...but was told that all these calls do come in via a press press '0' for Operator Unity Auto Attendant Call Handler. But why should these calls only come in at 5pm? Is their a fix?
Many thanks in advance......./Zevier
Wes Sisk <wsisk@cisco.com> wrote: Do you use Unity voicemail? Is your the operator's specific extension (any hunt pilot that routes to that phone) configured under the operator CH in Unity?
/Wes
On Sep 12, 2006, at 10:00 PM, Zevier Thoran wrote:
Hi,
Every evening at 5pm, My Callmanager system gets hit with about 20 anonymous calls on the operator number. On answering a call the operator just gets dead air.
Any suggestions how to solve this problem?
Regards - Zevier.
---------------------------------
Yahoo! Messenger with Voice. Make PC-to-Phone Calls to the US (and 30+ countries) for 2¢/min or less. ________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
---------------------------------
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| |
| Wes Sisk 2006-09-16, 1:12 pm |
| Zevier,
There is an issue where:
user calls unity to check voicemail or calls into unity auto attendant
user then receives a inbound call. user places unity on hold to answer =
incoming call. The 'after greeting' action on the all subscribers =
defaults to send call to opening greeting. If the opening greeting call =
handler is configured to transfer to operator then the operator will =
receive and no one will be on the other end.
However, this does not explain 20+calls all happening at 5PM. Please =
open a TAC case and provide traces, details of directory numbers, and times.
/WEs
Zevier Thoran wrote:
> Hi Wes,
> I am just taking over this system and not fully familiar...but was told =
> that all these calls do come in via a press press '0' for Operator Unity =
> Auto Attendant Call Handler. But why should these calls only come in at =
> 5pm? Is their a fix?
> Many thanks in advance......./Zevier
> =
> */Wes Sisk <wsisk@cisco.com>/* wrote:
> =
> Do you use Unity voicemail? Is your the operator's specific
> extension (any hunt pilot that routes to that phone) configured
> under the operator CH in Unity?
> =
> /Wes
> =
> On Sep 12, 2006, at 10:00 PM, Zevier Thoran wrote:
> =
> Hi,
> Every evening at 5pm, My Callmanager system gets hit with about 20
> anonymous calls on the operator number. On answering a call the
> operator just gets dead air.
> Any suggestions how to solve this problem?
> Regards - Zevier.
> =
> ---------------------------------------------------------------------=
---
> Yahoo! Messenger with Voice. Make PC-to-Phone Calls
> <http://us.rd.yahoo.com/mail_us/tagl...://us.rd.yahoo=
..com/evt=3D39663/*http://voice.yahoo.com>
> to the US (and 30+ countries) for 2=C2=A2/min or less.
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net <mailto:cisco-voip@puck.nether.net>
> https://puck.nether.net/mailman/listinfo/cisco-voip
> =
> =
> ------------------------------------------------------------------------
> Stay in the know. Pulse on the new Yahoo.com. Check it out. =
> <http://us.rd.yahoo.com/evt=3D42974/...hoo.com/preview>
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