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Problems with 7941 hookswitch
|
|
| Kris Seraphine 2006-09-18, 7:12 pm |
| Hi
Is anyone else seeing a lot of 7941's with bad hookswitches?
We've had to RMA about 10 of them in the last month. The switch pops up
normally when the phone is taken off hook but the user doesn't get dial
tone. If you press the hookswitch 5 or 6 times eventually you get a tone
but there's definately something not working right.
Just wondering.
--
kris seraphine
| |
| Lelio Fulgenzi 2006-09-18, 7:12 pm |
| there is a cisco document which explains that the hook switch has a self cleaning mechanism and by pressing it in quick succession x number of times, it cleans it and will continue to work normally again.
in actuality, i think it is a self-destructing mechanism. we have had to replace a large number of phones even after we took them apart and cleaned the electronics.
i did some calculations on the cost of maintenance per phone, and the payback was at about 160 phones (at list price). so, if you are replacing more than 160 phones per year, it's better to buy maintenance. if you get discounts, then the payback is quicker (less phones needing to be replaced).
----- Original Message -----
From: Kris Seraphine
To: cisco-voip
Sent: Monday, September 18, 2006 5:38 PM
Subject: [cisco-voip] Problems with 7941 hookswitch
Hi
Is anyone else seeing a lot of 7941's with bad hookswitches?
We've had to RMA about 10 of them in the last month. The switch pops up normally when the phone is taken off hook but the user doesn't get dial tone. If you press the hookswitch 5 or 6 times eventually you get a tone but there's definately something not working right.
Just wondering.
--
kris seraphine
------------------------------------------------------------------------------
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cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
| |
| Craig M Staffin 2006-09-19, 1:12 am |
| YES!!
we have RMA'd about 20 of them already except ours are 7961 not 41
Craig
"Kris Seraphine" <baryonyx5@gmail.com>
Sent by: cisco-voip-bounces@puck.nether.net
09/18/2006 04:38 PM
To
cisco-voip <cisco-voip@puck.nether.net>
cc
Subject
[cisco-voip] Problems with 7941 hookswitch
Hi
Is anyone else seeing a lot of 7941's with bad hookswitches?
We've had to RMA about 10 of them in the last month. The switch pops up
normally when the phone is taken off hook but the user doesn't get dial
tone. If you press the hookswitch 5 or 6 times eventually you get a tone
but there's definately something not working right.
Just wondering.
--
kris seraphine ________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
| |
| Netfortius 2006-09-19, 1:12 am |
| Just finalizing a site install, and already started seeing some 7941s behaving
like this. I was just wondering if we were plain unlucky with a bad batch,
when in fact looks like cisco has screwed up royally 
Stefan
On Monday 18 September 2006 16:38, Kris Seraphine wrote:
> Hi
>
> Is anyone else seeing a lot of 7941's with bad hookswitches?
>
> We've had to RMA about 10 of them in the last month. The switch pops up
> normally when the phone is taken off hook but the user doesn't get dial
> tone. If you press the hookswitch 5 or 6 times eventually you get a tone
> but there's definately something not working right.
>
> Just wondering.
| |
| Bernhard Albler 2006-09-19, 7:11 am |
| Hi
> -----Urspr=FCngliche Nachricht-----
> Von: cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-
> bounces@puck.nether.net] Im Auftrag von Netfortius
> Gesendet: Dienstag, 19. September 2006 04:19
> An: cisco-voip@puck.nether.net
> Betreff: Re: [cisco-voip] Problems with 7941 hookswitch
> =
> Just finalizing a site install, and already started seeing some 7941s
> behaving
> like this. I was just wondering if we were plain unlucky with a bad batch,
> when in fact looks like cisco has screwed up royally
We are seeing the same issue right now. Defect rates are around 5% of the p=
hones right now. Can any of the cisco guys comment on this? Is this interna=
lly known already?
Regards
bernhard
------------------------------------------
DI (FH) Bernhard Albler, NTS AG =
Tel.: +43 (316) 405 455 -0, email: balbler@nts.at =
=
| |
| Schuett, Court \(MBNAP it\) 2006-09-19, 1:12 pm |
| We're experiencing the same problems. We just deployed 350 phones to
our corporate headquarters and have had about 15 failures so far, so 5%
sounds about right. We didn't get maintenance on them either so we're
happy to have them fail now rather than later, but it is really
irritating. It just creates a lot of extra work for us that we really
didn't need. Our were scattered between 41s and 61s as well.
We've also noticed that they seem to disconnect from the Ethernet jacks
more often. If people are moving their phones around, they have a
tendency to jiggle loose and then reboot. Again, never had that problem
with the 40s or 60s but it seems pretty chronic with the 41s and 61s.
Court Schuett
Network Systems Engineer
Millward Brown, Naperville
w: 630-955-8983
f: 630-245-5755
e: court.schuett@us.millwardbrown.com
________________________________
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Craig M Staffin
Sent: Monday, September 18, 2006 8:31 PM
To: Kris Seraphine
Cc: cisco-voip-bounces@puck.nether.net; cisco-voip
Subject: Re: [cisco-voip] Problems with 7941 hookswitch
YES!!
we have RMA'd about 20 of them already except ours are 7961 not 41
Craig
"Kris Seraphine" <baryonyx5@gmail.com>
Sent by: cisco-voip-bounces@puck.nether.net
09/18/2006 04:38 PM
To
cisco-voip <cisco-voip@puck.nether.net>
cc
Subject
[cisco-voip] Problems with 7941 hookswitch
Hi
Is anyone else seeing a lot of 7941's with bad hookswitches?
We've had to RMA about 10 of them in the last month. The switch pops up
normally when the phone is taken off hook but the user doesn't get dial
tone.If you press the hookswitch 5 or 6 times eventually you get a
tone but there's definately something not working right.
Just wondering.
--
kris seraphine ________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
========================================
============
This email is confidential and intended solely for the use of the
individual or organization to whom it is addressed. Any opinions or
advice presented are solely those of the author anddo not necessarily
represent those of the Millward Brown Group of Companies. If you are
not the intended recipient of this email, you should not copy, modify,
distribute or take any action in reliance on it. If you have received
this email in error please notify thesender and delete this email
from your system. Although this emailhas been checked for viruses
and other defects, no responsibilitycan be accepted for any loss or
damage arising from its receipt oruse.
========================================
============
| |
| Ortiz, Carlos 2006-09-19, 1:12 pm |
| We just started ordering these so that's not good to hear. Only have
about 15 7941 & 7961 deployed but no problems yet. We do have 50+ on
order for our next deployment though? Is this being addressed formally
by Cisco?????
________________________________
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Schuett, Court
(MBNAP it)
Sent: Tuesday, September 19, 2006 9:48 AM
To: cisco-voip-bounces@puck.nether.net; cisco-voip
Subject: Re: [cisco-voip] Problems with 7941 hookswitch
We're experiencing the same problems. We just deployed 350 phones to
our corporate headquarters and have had about 15 failures so far, so 5%
sounds about right. We didn't get maintenance on them either so we're
happy to have them fail now rather than later, but it is really
irritating. It just creates a lot of extra work for us that we really
didn't need. Our were scattered between 41s and 61s as well.
We've also noticed that they seem to disconnect from the Ethernet jacks
more often. If people are moving their phones around, they have a
tendency to jiggle loose and then reboot. Again, never had that problem
with the 40s or 60s but it seems pretty chronic with the 41s and 61s.
Court Schuett
Network Systems Engineer
Millward Brown, Naperville
w: 630-955-8983
f: 630-245-5755
e: court.schuett@us.millwardbrown.com
________________________________
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Craig M Staffin
Sent: Monday, September 18, 2006 8:31 PM
To: Kris Seraphine
Cc: cisco-voip-bounces@puck.nether.net; cisco-voip
Subject: Re: [cisco-voip] Problems with 7941 hookswitch
YES!!
we have RMA'd about 20 of them already except ours are 7961 not 41
Craig
"Kris Seraphine" <baryonyx5@gmail.com>
Sent by: cisco-voip-bounces@puck.nether.net
09/18/2006 04:38 PM
To
cisco-voip <cisco-voip@puck.nether.net>
cc
Subject
[cisco-voip] Problems with 7941 hookswitch
Hi
Is anyone else seeing a lot of 7941's with bad hookswitches?
We've had to RMA about 10 of them in the last month. The switch pops up
normally when the phone is taken off hook but the user doesn't get dial
tone. If you press the hookswitch 5 or 6 times eventually you get a
tone but there's definately something not working right.
Just wondering.
--
kris seraphine ________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
========================================
============
This email is confidential and intended solely for the use of the
individual or organization to whom it is addressed. Any opinions or
advice presented are solely those of the author and do not necessarily
represent those of the Millward Brown Group of Companies. If you are
not the intended recipient of this email, you should not copy, modify,
distribute or take any action in reliance on it. If you have received
this email in error please notify the sender and delete this email
from your system. Although this email has been checked for viruses
and other defects, no responsibility can be accepted for any loss or
damage arising from its receipt or use.
========================================
============
| |
| Lelio Fulgenzi 2006-09-19, 1:12 pm |
| click here for more information about the self-destructing, ahem, I mean self-cleaning hookswitches ;)
i think that is their official answer:
to quote:
A thorough analysis of a large number of cisco IP Phones that have been reported as hardware failures has been completed and our research reveals that the great majority of these phones do not have any determinable failure. The standard by which the phone industry measures phone failures is based on Bell Corp/Telcordia standards and the standard acceptable failure rate is set at 4 percent. The cisco IP Phone's overall failure rate is well under the acceptable industry average. Many of the problems that have been reported as hardware failures are really either operational or cleanup issues. This document describes some common troubleshoot steps to be taken before you attempt to replace the cisco IP Phone.
we have over 7000 phones, so 4% is about 280 phones. not very pretty.
--------------------------------------------------------------------------------
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * university of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
"I can eat fifty eggs." "Nobody can eat fifty eggs."
----- Original Message -----
From: Ortiz, Carlos
To: Schuett, Court (MBNAP it) ; cisco-voip-bounces@puck.nether.net ; cisco-voip
Sent: Tuesday, September 19, 2006 9:59 AM
Subject: Re: [cisco-voip] Problems with 7941 hookswitch
We just started ordering these so that's not good to hear. Only have about 15 7941 & 7961 deployed but no problems yet. We do have 50+ on order for our next deployment though? Is this being addressed formally by Cisco?????
------------------------------------------------------------------------------
From: cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Schuett, Court (MBNAP it)
Sent: Tuesday, September 19, 2006 9:48 AM
To: cisco-voip-bounces@puck.nether.net; cisco-voip
Subject: Re: [cisco-voip] Problems with 7941 hookswitch
We're experiencing the same problems. We just deployed 350 phones to our corporate headquarters and have had about 15 failures so far, so 5% sounds about right. We didn't get maintenance on them either so we're happy to have them fail now rather than later, but it is really irritating. It just creates a lot of extra work for us that we really didn't need. Our were scattered between 41s and 61s as well.
We've also noticed that they seem to disconnect from the Ethernet jacks more often. If people are moving their phones around, they have a tendency to jiggle loose and then reboot. Again, never had that problem with the 40s or 60s but it seems pretty chronic with the 41s and 61s.
Court Schuett
Network Systems Engineer
Millward Brown, Naperville
w: 630-955-8983
f: 630-245-5755
e: court.schuett@us.millwardbrown.com
------------------------------------------------------------------------------
From: cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Craig M Staffin
Sent: Monday, September 18, 2006 8:31 PM
To: Kris Seraphine
Cc: cisco-voip-bounces@puck.nether.net; cisco-voip
Subject: Re: [cisco-voip] Problems with 7941 hookswitch
YES!!
we have RMA'd about 20 of them already except ours are 7961 not 41
Craig
"Kris Seraphine" <baryonyx5@gmail.com>
Sent by: cisco-voip-bounces@puck.nether.net
09/18/2006 04:38 PM
To
cisco-voip <cisco-voip@puck.nether.net>
cc
Subject
[cisco-voip] Problems with 7941 hookswitch
Hi
Is anyone else seeing a lot of 7941's with bad hookswitches?
We've had to RMA about 10 of them in the last month. The switch pops up normally when the phone is taken off hook but the user doesn't get dial tone. If you press the hookswitch 5 or 6 times eventually you get a tone but there's definately something not working right.
Just wondering.
--
kris seraphine ________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
========================================
============
This email is confidential and intended solely for the use of the
individual or organization to whom it is addressed. Any opinions or
advice presented are solely those of the author and do not necessarily
represent those of the Millward Brown Group of Companies. If you are
not the intended recipient of this email, you should not copy, modify,
distribute or take any action in reliance on it. If you have received
this email in error please notify the sender and delete this email
from your system. Although this email has been checked for viruses
and other defects, no responsibility can be accepted for any loss or
damage arising from its receipt or use.
========================================
============
------------------------------------------------------------------------------
________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
| |
| Mike Armstrong 2006-09-19, 1:12 pm |
| >From a mechanical viewpoint, the 79xx phones are junk, IMHO. We probably
RMA-replace 10% of our phone population every year, almost all because of
switchhook and deskstand problems. I've asked several times if we could buy
replacement parts and fix the common problems ourselves, but never received
any response; I suspect a local repair might complicate future RMAs. A
while back I had to escalate an SR because the first engineer claimed we
were abusing our phones, but after I offered his supervisor a chance to
discuss the abuse with the 64-year-old lady who was the alleged abuser, he
declined and we've had no problems since.
Mike Armstrong
UF/IFAS CREC
Lake Alfred, FL
> Date: Mon, 18 Sep 2006 16:38:18 -0500
> From: "Kris Seraphine" <baryonyx5@gmail.com>
> Subject: [cisco-voip] Problems with 7941 hookswitch
> To: cisco-voip <cisco-voip@puck.nether.net>
> Message-ID:
> < a749d0620609181438s75b68085maeaae1d01a9f
e54b@mail.gmail.com>
> Content-Type: text/plain; charset="iso-8859-1"
>
> Hi
>
> Is anyone else seeing a lot of 7941's with bad hookswitches?
>
> We've had to RMA about 10 of them in the last month. The switch pops up
> normally when the phone is taken off hook but the user doesn't get dial
> tone. If you press the hookswitch 5 or 6 times eventually you get a tone
> but there's definately something not working right.
>
> Just wondering.
>
> --
> kris seraphine
| |
| Lelio Fulgenzi 2006-09-19, 1:12 pm |
| we have a 64 year old lady in the office who could take me in a bar brawl any day.
--------------------------------------------------------------------------------
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * university of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
"I can eat fifty eggs." "Nobody can eat fifty eggs."
----- Original Message -----
From: Mike Armstrong
To: cisco-voip@puck.nether.net ; baryonyx5@gmail.com
Sent: Tuesday, September 19, 2006 10:14 AM
Subject: Re: [cisco-voip] Problems with 7941 hookswitch
>From a mechanical viewpoint, the 79xx phones are junk, IMHO. We probably
RMA-replace 10% of our phone population every year, almost all because of
switchhook and deskstand problems. I've asked several times if we could buy
replacement parts and fix the common problems ourselves, but never received
any response; I suspect a local repair might complicate future RMAs. A
while back I had to escalate an SR because the first engineer claimed we
were abusing our phones, but after I offered his supervisor a chance to
discuss the abuse with the 64-year-old lady who was the alleged abuser, he
declined and we've had no problems since.
Mike Armstrong
UF/IFAS CREC
Lake Alfred, FL
> Date: Mon, 18 Sep 2006 16:38:18 -0500
> From: "Kris Seraphine" <baryonyx5@gmail.com>
> Subject: [cisco-voip] Problems with 7941 hookswitch
> To: cisco-voip <cisco-voip@puck.nether.net>
> Message-ID:
> < a749d0620609181438s75b68085maeaae1d01a9f
e54b@mail.gmail.com>
> Content-Type: text/plain; charset="iso-8859-1"
>
> Hi
>
> Is anyone else seeing a lot of 7941's with bad hookswitches?
>
> We've had to RMA about 10 of them in the last month. The switch pops up
> normally when the phone is taken off hook but the user doesn't get dial
> tone. If you press the hookswitch 5 or 6 times eventually you get a tone
> but there's definately something not working right.
>
> Just wondering.
>
> --
> kris seraphine
________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
| |
| Bernhard Albler 2006-09-19, 1:12 pm |
| Hi,
I can only underscore your comment. The Hookswitch has always been a
weakness of the cisco phones. However, I have never seen the failure
rate with the older 7940 / 7960 phones that we are now seeing with the
79X1 phones. While we ever only had 7940/7960ies which went bad after
some time, with 79X1s which are not working out of the box, dead on
arrival. So I do believe that this is an issue related to the new
models.
I still wonder if you guys are talking about the same lady. Maybe the
engineer backed down because of fear ;-).
regards
bernhard
------------------------------------------
DI (FH) Bernhard Albler, NTS AG
Tel.: +43 (316) 405 455 -0, email: balbler@nts.at
________________________________
Von: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] Im Auftrag von Lelio
Fulgenzi
Gesendet: Dienstag, 19. September 2006 16:20
An: Mike Armstrong; cisco-voip@puck.nether.net; baryonyx5@gmail.com
Betreff: Re: [cisco-voip] Problems with 7941 hookswitch
we have a 64 year old lady in the office who could take me in a bar
brawl any day.
------------------------------------------------------------------------
--------
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * university of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
"I can eat fifty eggs." "Nobody can eat fifty eggs."
----- Original Message -----
From: Mike Armstrong <mailto:mfa@crec.ifas.ufl.edu>
To: cisco-voip@puck.nether.net ; baryonyx5@gmail.com
Sent: Tuesday, September 19, 2006 10:14 AM
Subject: Re: [cisco-voip] Problems with 7941 hookswitch
>From a mechanical viewpoint, the 79xx phones are junk, IMHO.
We probably
RMA-replace 10% of our phone population every year, almost all
because of
switchhook and deskstand problems. I've asked several times if
we could buy
replacement parts and fix the common problems ourselves, but
never received
any response; I suspect a local repair might complicate future
RMAs. A
while back I had to escalate an SR because the first engineer
claimed we
were abusing our phones, but after I offered his supervisor a
chance to
discuss the abuse with the 64-year-old lady who was the alleged
abuser, he
declined and we've had no problems since.
Mike Armstrong
UF/IFAS CREC
Lake Alfred, FL
> Date: Mon, 18 Sep 2006 16:38:18 -0500
> From: "Kris Seraphine" <baryonyx5@gmail.com>
> Subject: [cisco-voip] Problems with 7941 hookswitch
> To: cisco-voip <cisco-voip@puck.nether.net>
> Message-ID:
> < a749d0620609181438s75b68085maeaae1d01a9f
e54b@mail.gmail.com>
> Content-Type: text/plain; charset="iso-8859-1"
>
> Hi
>
> Is anyone else seeing a lot of 7941's with bad hookswitches?
>
> We've had to RMA about 10 of them in the last month. The
switch pops up
> normally when the phone is taken off hook but the user doesn't
get dial
> tone. If you press the hookswitch 5 or 6 times eventually you
get a tone
> but there's definately something not working right.
>
> Just wondering.
>
> --
> kris seraphine
________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
| |
| Mike Armstrong 2006-09-19, 1:12 pm |
| 4% sounds awfully high to me; I've been in the telephony game since 1960;
have only seen one Western Electric 500 handset fail, and that was because I
had just beat the daylights out of it. It's a long story, but no jury in
the world would convict me.
Mike
> Date: Tue, 19 Sep 2006 10:03:13 -0400
> From: "Lelio Fulgenzi" <lelio@uoguelph.ca>
> Subject: Re: [cisco-voip] Problems with 7941 hookswitch
> To: "Ortiz, Carlos" <CORTIZ@broward.org>, "Schuett, Court \(MBNAP
> it\)" <Court.Schuett@us.millwardbrown.com>,
> <cisco-voip-bounces@puck.nether.net>, "cisco-voip"
> <cisco-voip@puck.nether.net>
> Message-ID: <007501c6dbf4$5a16e1b0$47196883@cfs.uoguelph.ca>
> Content-Type: text/plain; charset="iso-8859-1"
>
> click here for more information about the self-destructing, ahem, I mean
> self-cleaning hookswitches ;)
>
> i think that is their official answer:
>
> to quote:
> A thorough analysis of a large number of cisco IP Phones that have been
> reported as hardware failures has been completed and our research reveals
> that the great majority of these phones do not have any determinable
> failure. The standard by which the phone industry measures phone failures
> is based on Bell Corp/Telcordia standards and the standard acceptable
> failure rate is set at 4 percent. The cisco IP Phone's overall failure
> rate is well under the acceptable industry average. Many of the problems
> that have been reported as hardware failures are really either operational
> or cleanup issues. This document describes some common troubleshoot steps
> to be taken before you attempt to replace the cisco IP Phone.
>
> we have over 7000 phones, so 4% is about 280 phones. not very pretty.
>
> --------------------------------------------------------------------------------
> Lelio Fulgenzi, B.A.
> Senior Analyst (CCS) * university of Guelph * Guelph, Ontario N1G 2W1
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> "I can eat fifty eggs." "Nobody can eat fifty eggs."
| |
| Reuben Farrelly 2006-09-19, 7:11 pm |
| +1 here with the hookswitch problem. On my particular phone it has only started
happening in the last week or so.
I've also my own 7941 phone completely die twice due to catastrophic failure of
the flash, the phone tries to start up and gets stuck 'Waiting for flash...'
about four lines into the bootup sequence. You'll only see this message if you
hook up your RJ12 console into the back of the phone and watch it boot, but it
has been the same problem both times.
Last time I did the RMA on it I asked the engineer if cisco were interested in
doing a failure analysis on it as it seemed odd that two phones could die in two
months with the identical same fault (which clearly looked like a component
failure) but no, sorry, not interested......
I wonder how long it will take before we start seeing field notices about these
devices.
Reuben
On 6:59 a.m., Mike Armstrong wrote:
> RMA-replace 10% of our phone population every year, almost all because of
> switchhook and deskstand problems. I've asked several times if we could buy
> replacement parts and fix the common problems ourselves, but never received
> any response; I suspect a local repair might complicate future RMAs. A
> while back I had to escalate an SR because the first engineer claimed we
> were abusing our phones, but after I offered his supervisor a chance to
> discuss the abuse with the 64-year-old lady who was the alleged abuser, he
> declined and we've had no problems since.
>
> Mike Armstrong
> UF/IFAS CREC
> Lake Alfred, FL
>
>
>
| |
| Jeff Anderson 2006-09-20, 1:12 pm |
| We have been experiencing this problem as well. I believe it has happened at every one of our deployments so far, but only with 41/61's phones. I think the problem is bug
http://www.cisco.com/cgi-bin/Suppor...1&Submit=Search
I just noticed right now that they updated the bug. Before it only said the 7970's were affected, but my TAC guy told me several cases with 7941/61 have been reported as well. Now it includes those phone models.
I just tested my first 8.0(4)SR1 phone-load this week. I put it on a couple phones that were experiencing the problem the most. The jury is still out. If you are experiencing this problem a reset of the phone should correct the issue for a while.
Jeff Anderson
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| Robert Harvey 2006-09-22, 1:11 am |
| Oh My,
We've had the hookswitch and phone stand issue here for years now!
Cisco TAC states that the hookswitch mechanism is self-cleaning and
requires one to merely toggle the hookswitch 20-30 times in rapid
succession to rectify the issue. Not so in my experience. What I've
been doing is opening the phone and manually cleaning the rubber contact
peice and circuit board portions of the hookswitch to fix the issue.
What I also do is straighten the metal spring mechanism to cause more
pressure on the hookswitch contact. It seems to work great; however, it
is a manual process that takes ~5 minutes per phone. We have no easy
fix for the broken phone stand, but in our student residences I use 3/8
" self-taping screws to permanently fix it in the full upright position
once they fail. My question is why the newer 7941 and 7961 share the
same design flaws as the 7940 and 7960? cisco definitely is aware of
these issues from all the complaints I read from System Admins in the
forums and on this list... This is very frustrating and causes me many
headaches. At which point does a full recall take place when a product
demonstrates such absolute quality issues such as this? I'll sign any
petition!!!
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Robert Harvey
Network Support Analyst
Fleming College
Peterborough, ON, Canada
Office (705) 749-5513
Fax (705) 749-5540
experience.success
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>From a mechanical viewpoint, the 79xx phones are junk, IMHO. We
probably
RMA-replace 10% of our phone population every year, almost all because
of
switchhook and deskstand problems. I've asked several times if we
could buy
replacement parts and fix the common problems ourselves, but never
received
any response; I suspect a local repair might complicate future RMAs. A
while back I had to escalate an SR because the first engineer claimed
we
were abusing our phones, but after I offered his supervisor a chance to
discuss the abuse with the 64-year-old lady who was the alleged abuser,
he
declined and we've had no problems since.
Mike Armstrong
UF/IFAS CREC
Lake Alfred, FL
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