| Ryan Ratliff 2006-09-22, 1:11 pm |
| Set owner userid in the Device page in CCMAdmin. Note that this
setting is not compatible with EM.
Also note that since this sets a field in the CDR record itself it
will not change the records already in the ART database. To do that
you need to wipe the ART db, then remove all device associations
except for the user you want, let ART re-import the entire CDR db,
then re-associate the device to any application users necessary.
Remember this will affect your CTI apps while the device is
unassociated.
-Ryan
On Sep 21, 2006, at 10:39 PM, Erick Bergquist wrote:
Nevermind ( I think )... this is due to the users phone being
associated to both their user id, and the rmjtapi user for IPCC stuff
and I recall ART did not do well sometimes if a device was associated
to multiple users. Is setting the controlled device or owner fields
the way to fix this or ? They need the phone associated to the
rmjtapi for ipcc.
----- Original Message ----
From: Erick Bergquist <erickbe@yahoo.com>
To: ciscovoip <cisco-voip@puck.nether.net>
Sent: Thursday, September 21, 2006 8:30:18 PM
Subject: [cisco-voip] One users calls not showing up in ART
Department report
Have a CDR/ART report where we do a user department report and select
this one users extension and it reports 0 calls made. There are
other users with same setup that show calls for this report. I
looked at the ART database and the billing_data table and did a query
and see plenty of entries for this extension/user making calls.
Checked the global directory and compared this user against others
who show data for same report, and they are set for same department,
etc.
Anyone have any ideas?
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