Voice over IP Cisco - Issues with some calls into unity after user enters *

Author

Issues with some calls into unity after user enters *

Nathan Reeves

2006-09-29, 7:11 am

Seeing an issue where calls are passed over to Unity and the greeting
message is played. When the users presses * to drop to the sign in
process the call gets dropped.

I've checked the call handler, and all looks good. When calling the
unity pilot from a phone internally, I can press *. When calling in
from some gateways, pressing * works. But from one gateway it
doesn't.

Anyone got any ideas where to start troubleshooting?