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Home > Archive > Voice over IP Cisco > September 2006 > MWI
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| Marcus Smith 2006-09-29, 7:13 pm |
| I have a little problem that will not go away. A user phone MWI does not light up when there is a message for her. I have checked everything to resolve this issue, but it is still there. Even deleted the extension and recreated it, but still no luck, also, checked her profile sheet in CCM, everything is good. what else can I check to resolve this issue. Yes, the light does work when incoming calls are received.
Marcus
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| Keith Klevenski 2006-09-29, 7:13 pm |
| Can you dial the MWI On extension from the phone and turn it on?
________________________________
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Marcus Smith
Sent: Friday, September 29, 2006 2:50 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] MWI
I have a little problem that will not go away. A user phone MWI does
not light up when there is a message for her. I have checked everything
to resolve this issue, but it is still there. Even deleted the
extension and recreated it, but still no luck, also, checked her profile
sheet in CCM, everything is good. what else can I check to resolve this
issue. Yes, the light does work when incoming calls are received.
Marcus
| |
| Aman Chugh 2006-09-29, 7:13 pm |
| Also,whats the status of MWI on that subscriber's page when you leave
him/her a message,does it generate anything in applog for the particular
subscriber.
Aman
On 9/30/06, Keith Klevenski <keith.klevenski@rig.net> wrote:
>
> Can you dial the MWI On extension from the phone and turn it on?
>
>
> ------------------------------
>
> *From:* cisco-voip-bounces@puck.nether.net [mailto:
> cisco-voip-bounces@puck.nether.net] *On Behalf Of *Marcus Smith
> *Sent:* Friday, September 29, 2006 2:50 PM
> *To:* cisco-voip@puck.nether.net
> *Subject:* [cisco-voip] MWI
>
>
>
> I have a little problem that will not go away. A user phone MWI does not
> light up when there is a message for her. I have checked everything to
> resolve this issue, but it is still there. Even deleted the extension and
> recreated it, but still no luck, also, checked her profile sheet in CCM,
> everything is good. what else can I check to resolve this issue. Yes, the
> light does work when incoming calls are received.
>
>
>
> Marcus
>
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
>
| |
| Stu Packett 2006-09-29, 7:13 pm |
| I had a similar issue when I first rolled out Unity. It turned out to
be a calling search space / partition issue. You should look there
first.
________________________________
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Marcus Smith
Sent: Friday, September 29, 2006 12:50 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] MWI
I have a little problem that will not go away. A user phone MWI does
not light up when there is a message for her. I have checked everything
to resolve this issue, but it is still there. Even deleted the
extension and recreated it, but still no luck, also, checked her profile
sheet in CCM, everything is good. what else can I check to resolve this
issue. Yes, the light does work when incoming calls are received.
Marcus
| |
| Voll, Scott 2006-09-29, 7:13 pm |
| If you can, then just do a simple resync of the MWI.
Scott
________________________________
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Keith Klevenski
Sent: Friday, September 29, 2006 12:55 PM
To: Marcus Smith; cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] MWI
Can you dial the MWI On extension from the phone and turn it on?
________________________________
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Marcus Smith
Sent: Friday, September 29, 2006 2:50 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] MWI
I have a little problem that will not go away. A user phone MWI does
not light up when there is a message for her. I have checked everything
to resolve this issue, but it is still there. Even deleted the
extension and recreated it, but still no luck, also, checked her profile
sheet in CCM, everything is good. what else can I check to resolve this
issue. Yes, the light does work when incoming calls are received.
Marcus
| |
| Krueger, Brett 2006-09-29, 7:13 pm |
| We actually have the same issue here. Seems that its random throughout
our installs and refreshing the status of the MWI through Unity sets it
correctly. Some sort of sync issue possibly? Unity 4.0(5). After our
plans of upgrading Unity, if its still persists i guess then I might go
as far as opening up a TAC case on it.
*shrug*
________________________________
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Keith Klevenski
Sent: Friday, September 29, 2006 9:55 AM
To: Marcus Smith; cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] MWI
Can you dial the MWI On extension from the phone and turn it on?
________________________________
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Marcus Smith
Sent: Friday, September 29, 2006 2:50 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] MWI
I have a little problem that will not go away. A user phone MWI does
not light up when there is a message for her. I have checked everything
to resolve this issue, but it is still there. Even deleted the
extension and recreated it, but still no luck, also, checked her profile
sheet in CCM, everything is good. what else can I check to resolve this
issue. Yes, the light does work when incoming calls are received.
Marcus
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| |
| Voll, Scott 2006-09-29, 7:13 pm |
| We are a small deployment ~500 subscribers but we have it set to resync
each night.
Also, have you rebooted your exchange server and not your Unity server
after the exchange server? This can cause this kind of issue also.
Scott
________________________________
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Krueger, Brett
Sent: Friday, September 29, 2006 1:10 PM
To: Keith Klevenski; Marcus Smith; cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] MWI
We actually have the same issue here. Seems that its random throughout
our installs and refreshing the status of the MWI through Unity sets it
correctly. Some sort of sync issue possibly? Unity 4.0(5). After our
plans of upgrading Unity, if its still persists i guess then I might go
as far as opening up a TAC case on it.
*shrug*
________________________________
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Keith Klevenski
Sent: Friday, September 29, 2006 9:55 AM
To: Marcus Smith; cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] MWI
Can you dial the MWI On extension from the phone and turn it on?
________________________________
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Marcus Smith
Sent: Friday, September 29, 2006 2:50 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] MWI
I have a little problem that will not go away. A user phone MWI does
not light up when there is a message for her. I have checked everything
to resolve this issue, but it is still there. Even deleted the
extension and recreated it, but still no luck, also, checked her profile
sheet in CCM, everything is good. what else can I check to resolve this
issue. Yes, the light does work when incoming calls are received.
Marcus
________________________________
E-MAIL CONFIDENTIALITY NOTICE:
The contents of this e-mail message and any attachments are intended
solely for the addressee(s) and may contain confidential and/or legally
privileged information. If you are not the intended recipient of this
message or if this message has been addressed to you in error, please
immediately alert the sender by reply e-mail and then delete this
message and any attachments. If you are not the intended recipient, you
are notified that any use, dissemination, distribution, copying, or
storage of this message or any attachments is strictly prohibited.
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