|
Home > Archive > Voice over IP Cisco > January 2007 > Sample IPCC Express (enhanced) Scripts
You are viewing an archived Text-only version of the thread.
To view this thread in it's original format and/or if you want to reply to
this thread please [click here]
| Author |
Sample IPCC Express (enhanced) Scripts
|
|
| Duane Priebe 2007-01-17, 7:12 pm |
| We have developed a plan to utilize IPCC Express for our Customer
Service Department. I've been playing around with the CRS Editor a bit.
I have the prompt recorded with the audio options to the caller, I'm
just struggling a little with the script syntax trying to create the
"Press 1, 2, 3 or 4" to redirect the call based on what's pressed in the
script. I've looked around a bit trying to find some sample scripts
that fit closely to what I want but been unsuccessful. Does anyone know
a good link with sample scripts I can choose from and/or download, or
have any other ideas that might help give me a boost in the right
direction? Thanks in advance.
Duane
| |
| Voll, Scott 2007-01-17, 7:12 pm |
| What are you looking to do?
________________________________
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Duane Priebe
Sent: Wednesday, January 17, 2007 12:53 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Sample IPCC Express (enhanced) Scripts
We have developed a plan to utilize IPCC Express for our Customer
Service Department. I've been playing around with the CRS Editor a bit.
I have the prompt recorded with the audio options to the caller, I'm
just struggling a little with the script syntax trying to create the
"Press 1, 2, 3 or 4" to redirect the call based on what's pressed in the
script. I've looked around a bit trying to find some sample scripts
that fit closely to what I want but been unsuccessful. Does anyone know
a good link with sample scripts I can choose from and/or download, or
have any other ideas that might help give me a boost in the right
direction? Thanks in advance.
Duane
|
|
|
|
|