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Author QoS Packet Marking with IPCC Express
Carter, Bill

2007-01-18, 7:11 pm


The IPCC Express SRND discusses QoS markings for IPCCx to CallManager,
and IPCCx to Agent Desktop.

The guide states QoS markings should be the following:
CTI Messaging between IPCCx JTAPI and CallManager - CS3
Messaging between IPCCx and Agent Desktop - CS3

I can not find anywhere if the servers mark the packets appropriately,
of if at the switch/router level class-maps and policy-maps are required
to mark the packets.
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