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Home > Archive > Voice over IP Cisco > October 2007 > Contact Center Solution for Wallboard
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Contact Center Solution for Wallboard
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| Tarkington, Kathy L. 2007-10-10, 7:11 pm |
| I am looking for a solution that will give my Help Desk a wallboard
showing agents logged in, agent status, calls in queue, etc.
Recommendations?
Thanks!
Note:
This message and any attachments from the law firm Arnall Golden Gregory LLP may contain CONFIDENTIAL and legally protected information. If you are not the addressee and an intended recipient, please do not read, copy, use or disclose this communication to others; also, please notify the sender by replying to this message, and then delete it from your system. Thank you.
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| Scott Voll 2007-10-10, 7:11 pm |
| Real time monitoring would work so long as no one logged out.
Scott
On 10/10/07, Tarkington, Kathy L. <Kathy.Tarkington@agg.com> wrote:
>
> I am looking for a solution that will give my Help Desk a wallboard
> showing agents logged in, agent status, calls in queue, etc.
> Recommendations?
>
> Thanks!
> ------------------------------
> *Note:*
>
> This message and any attachments from the law firm Arnall Golden Gregory
> LLP may contain CONFIDENTIAL and legally protected information. If you
> are not the addressee and an intended recipient, please do not read, copy,
> use or disclose this communication to others; also, please notify the
> sender by replying to this message, and then delete it from your system.
> Thank you.
> ------------------------------
>
> ________________________________________
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> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
| |
| Jason Aarons \(US\) 2007-10-10, 7:11 pm |
| I've been happy with Symon, not cheap but their Digital Messaging is
pretty slick, and the NetBrite can be read from afar, they also have
software that can run in the PC's System Notification Area (where you
clock is) and pop-up on thresholds (similar to Outlook).
http://www.symon.com/
The Real Time Reports font is too small for a 40" LCD TV display, you
can write your own reports/queries, search for wallboardUser on CCO.
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Tarkington,
Kathy L.
Sent: Wednesday, October 10, 2007 6:09 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Contact Center Solution for Wallboard
I am looking for asolution that will give my Help Desk a wallboard
showing agents logged in, agent status, calls in queue, etc.
Recommendations?
Thanks!
________________________________
Note:
This message and any attachments from the law firm Arnall Golden Gregory
LLP may contain CONFIDENTIAL and legally protected information. If you
are not the addressee and an intended recipient, please do not read,
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the sender by replying to this message, andthen delete it from your
system. Thank you.
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| |
| Paul Choi 2007-10-10, 7:11 pm |
| Hi Kathy,
This might be a bazooka to kill a mosquito but this
might be the sort of thing you're looking for.
http://tinyurl.com/3c8ubh
Cheers,
Paul
--- "Tarkington, Kathy L." <Kathy.Tarkington@AGG.com>
wrote:
> I am looking for a solution that will give my Help
> Desk a wallboard
> showing agents logged in, agent status, calls in
> queue, etc.
> Recommendations?
>
> Thanks!
>
> Note:
> This message and any attachments from the law firm
> Arnall Golden Gregory LLP may contain CONFIDENTIAL
> and legally protected information. If you are not
> the addressee and an intended recipient, please do
> not read, copy, use or disclose this communication
> to others; also, please notify the sender by
> replying to this message, and then delete it from
> your system. Thank you.
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
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| |
| Jason Burwell 2007-10-11, 1:11 am |
| I have used Spectrum in the past. They make a good product.
http://www.specorp.com/
Jason
________________________________
From: cisco-voip-bounces@puck.nether.net on behalf of Tarkington, Kathy L.
Sent: Wed 10/10/2007 6:08 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Contact Center Solution for Wallboard
I am looking for a solution that will give my Help Desk a wallboard showing agents logged in, agent status, calls in queue, etc. Recommendations?
Thanks!
________________________________
Note:
This message andany attachments from the law firm Arnall Golden Gregory LLP may contain CONFIDENTIAL and legally protected information. If you are not the addressee and an intended recipient, please do not read, copy, use or disclose this communication to others; also, please notify the sender by replying to this message, and then delete it from your system. Thank you.
________________________________
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| |
| Ed Leatherman 2007-10-11, 1:12 pm |
| We are looking at a solution from company called checkmate called RealTime
Online (RTOL) for our IPCC Express:
www.checkmate.com
seems targeted for smaller call centers.
Ed
On 10/10/07, Tarkington, Kathy L. <Kathy.Tarkington@agg.com> wrote:
>
> I am looking for a solution that will give my Help Desk a wallboard
> showing agents logged in, agent status, calls in queue, etc.
> Recommendations?
>
> Thanks!
> ------------------------------
> *Note:*
>
> This message and any attachments from the law firm Arnall Golden Gregory
> LLP may contain CONFIDENTIAL and legally protected information. If you
> are not the addressee and an intended recipient, please do not read, copy,
> use or disclose this communication to others; also, please notify the
> sender by replying to this message, and then delete it from your system.
> Thank you.
> ------------------------------
>
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
--
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations
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