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Home > Archive > Voice over IP Cisco > November 2007 > Recording ALL calls in IPCC
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Recording ALL calls in IPCC
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| Cucumber Green 2007-11-06, 7:11 pm |
| I just setup a workflow to record ALL incoming calls into out contact center.
Its working in a non production enviroment.
My question is, once the call load start growing, will the CRS server be able to keep on recording ALL the calls?
Does this recording have some kind of limit?
What are you guys doing on your contact centers for call recording?
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| Ed Leatherman 2007-11-06, 7:11 pm |
| My understanding is that your server needs to be sized appropriately for the
amount of recording you're going to be doing. Would be a good question for
your cisco SE or the consultant that sized up your system. I think the limit
is disk space and performance.
As far as what we do, I record every call that comes in to our main
university operator number, but do not store them long term - basically they
are just in case a bomb threat or something is called in. This amounts to a
few hundred calls a day, they are all very short, and only 3-4 agents total.
We do this exactly how you are describing with workflows and it works great.
For our help desk and other call centers that have a higher volume of calls
and the need to store them for longer periods of time, we go with a separate
call recording system independent of CRS.
On 11/6/07, Cucumber Green <greencucumber2007@yahoo.com> wrote:
>
> I just setup a workflow to record ALL incoming calls into out contact
> center.
> Its working in a non production enviroment.
>
> My question is, once the call load start growing, will the CRS server be
> able to keep on recording ALL the calls?
> Does this recording have some kind of limit?
>
> What are you guys doing on your contact centers for call recording?
>
> Greetings
>
> ________________________________________
__________
> Do You Yahoo!?
> Tired of spam? Yahoo! Mail has the best spam protection around
> http://mail.yahoo.com
>
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
--
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations
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