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Home > Archive > Voice over IP Cisco > November 2007 > ipcc express queueing question
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ipcc express queueing question
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| Matthew Saskin 2007-11-07, 1:11 pm |
| A quick question for everyone - is it possible to queue a call (or place
it on hold, etc.) while in the background ringing out to an extension or
hunt pilot, and then connect the incoming call with the outbound call to
the extension/hunt pilot?
Thus far I've got the initial contact being placed on hold, am
originating a call to a hunt pilot, as soon as that outbound call is
picked up I'm terminating it, then redirecting the original contact
towards the extension that picked up the "warning" call...ideally I'd
like to do away with that last step.
Suggestions?
-matt
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| Ed Leatherman 2007-11-07, 1:11 pm |
| Matthew,
It sounds like what you want to do is like a consultative transfer? I would
try using the consult transfer step in your script and see if that will
accomplish what you are looking to do.
Ed
On 11/7/07, Matthew Saskin <matt@saskin.net> wrote:
>
> A quick question for everyone - is it possible to queue a call (or place
> it on hold, etc.) while in the background ringing out to an extension or
> hunt pilot, and then connect the incoming call with the outbound call to
> the extension/hunt pilot?
>
> Thus far I've got the initial contact being placed on hold, am
> originating a call to a hunt pilot, as soon as that outbound call is
> picked up I'm terminating it, then redirecting the original contact
> towards the extension that picked up the "warning" call...ideally I'd
> like to do away with that last step.
>
> Suggestions?
>
> -matt
>
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
--
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations
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| Ed Leatherman 2007-11-07, 7:11 pm |
| Actually I am trying to do this with an application of my own today and it
only seems to work like a consult transfer internally.. when I send it
outside the system it completes as soon as it gets ring back it seems rather
than when someone answers. From the CallManager/IPCC perspective, can it not
distinguish between ring out and connected on the PSTN?
On Nov 7, 2007 9:27 AM, Ed Leatherman <ealeatherman@gmail.com> wrote:
> Matthew,
>
> It sounds like what you want to do is like a consultative transfer? I
> would try using the consult transfer step in your script and see if that
> will accomplish what you are looking to do.
>
> Ed
>
>
> On 11/7/07, Matthew Saskin <matt@saskin.net> wrote:
>
>
>
> --
> Ed Leatherman
> Senior Voice Engineer
> West Virginia University
> Telecommunications and Network Operations
--
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations
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