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Home > Archive > Voice over IP Cisco > November 2007 > 3rd Party Call Center Solutions?
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3rd Party Call Center Solutions?
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| Weigand, John V. 2007-11-07, 7:11 pm |
| Serious Medicine for the Defense R
I hate to even be asking this question... We've been preparing to put
together a small call center, starting with maybe around 10-30 agents.
We had been planning all along on going with UCCX, working on the
certification for it, already met with our cisco rep to plan out the
implementation, etc. Now we've been ordered by management to look into
"other solutions". Looking around, I'm not even seeing any other systems
that even mention any type of integration with Callmanager (we're
running 5.1). Do any of you know of any, or have you worked with any?
Any horror stories, or any solutions you've had good luck with?
As always, thanks in advance!
John V. Weigand
Help Desk Support
Litigation Management, Inc.
300 Allen-Bradley Drive
Suite 200
Mayfield Heights, OH 44124
Tel:
Fax: 440-484-2020
Cell:
email: jvw@medicineforthedefense.com
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The information in this electronic mail is intended for the named recipients only. It may contain privileged and confidential material and may be protected under law by the Health Insurance Portability and Accountability Act. Any use of this information by anyone other than the intended receiver is prohibited. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, copying, or other use of this message or its attachments is strictly prohibited. If you have received this message in error, please notify the sender immediately by replying to this electronic e-mail or by calling (800) 778-5424. Please delete it from your computer. Thank you.
| |
| Matthew Saskin 2007-11-08, 1:11 pm |
| Interactive Intelligence (i3) makes a SIP-based contact center product =
that can be made to work with CallManager. I've also had pretty good =
luck using Asterisk's scripting/queuing abilities and tying it to =
CallManager.
-matt
Weigand, John V. wrote:
> =
> =
> Litigation Management
> =
> =
> =
> Serious Medicine for the Defense =AE <http://www.medicineforthedefense.co=
m/>
> =
> =
> =
> =
> I hate to even be asking this question=85 We=92ve been preparing to put =
> together a small call center, starting with maybe around 10-30 agents. =
> We had been planning all along on going with UCCX, working on the =
> certification for it, already met with our cisco rep to plan out the =
> implementation, etc. Now we=92ve been ordered by management to look into =
> =93other solutions=94. Looking around, I=92m not even seeing any other sy=
stems =
> that even mention any type of integration with Callmanager (we=92re =
> running 5.1). Do any of you know of any, or have you worked with any? =
> Any horror stories, or any solutions you=92ve had good luck with?
> =
> =
> =
> As always, thanks in advance!
> =
> =
> *John V. Weigand*
> Help Desk Support
> =
> Litigation Management, Inc.
> 300 Allen-Bradley Drive
> Suite 200
> Mayfield Heights, OH 44124
> =
> =
> =
> =
> =
> =
> Tel:
> Fax: 440-484-2020
> Cell:
> email: <mailto:jvw@medicineforthedefense.com> =
> <mailto:jvw@medicineforthedefense.com> =
> <mailto:jvw@medicineforthedefense.com> =
> <mailto:jvw@medicineforthedefense.com> =
> <mailto:jvw@medicineforthedefense.com> =
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> <mailto:jvw@medicineforthedefense.com> =
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> <mailto:jvw@medicineforthedefense.com> =
> <mailto:jvw@medicineforthedefense.com> =
> <mailto:jvw@medicineforthedefense.com> =
> <mailto:jvw@medicineforthedefense.com> =
> <mailto:jvw@medicineforthedefense.com> =
> <mailto:jvw@medicineforthedefense.com> =
> <mailto:jvw@medicineforthedefense.com> =
> <mailto:jvw@medicineforthedefense.com> =
> <mailto:jvw@medicineforthedefense.com> =
> <mailto:jvw@medicineforthedefense.com>jvw@medicineforthedefense.com =
> <mailto:jvw@medicineforthedefense.com>
> =
> =
> PRIVILEGE AND CONFIDENTIALITY NOTICE
> =
> The information in this electronic mail is intended for the named =
> recipients only. It may contain privileged and confidential material and =
> may be protected under law by the Health Insurance Portability and =
> Accountability Act. Any use of this information by anyone other than the =
> intended receiver is prohibited. If the reader of this message is not =
> the intended recipient, you are hereby notified that any dissemination, =
> distribution, copying, or other use of this message or its attachments =
> is strictly prohibited. If you have received this message in error, =
> please notify the sender immediately by replying to this electronic =
> e-mail or by calling (800) 778-5424. Please delete it from your =
> computer. Thank you.
> =
> =
> ------------------------------------------------------------------------
> =
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| |
| Scott Voll 2007-11-08, 1:11 pm |
| I believe Arc also has a call center type solution.
Scott
On Nov 8, 2007 7:11 AM, Matthew Saskin <matt@saskin.net> wrote:
> Interactive Intelligence (i3) makes a SIP-based contact center product
> that can be made to work with CallManager. I've also had pretty good
> luck using Asterisk's scripting/queuing abilities and tying it to
> CallManager.
>
> -matt
>
> Weigand, John V. wrote:
com/>[vbcol=seagreen]
>
>
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
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