Voice over IP Cisco - Could not create CTI Route Point and corresponding

Author

Could not create CTI Route Point and corresponding

Cliff McGlamry

2007-11-23, 1:12 am

I ran into this issue once before. The problem was that the credentials
being provided to the IPCC Express server to log onto the Callmanager server
were incorrect.

Verify that the user id and password you're using is correct, and you might
also take a look at the application event logs on both servers.

Cliff

Jonathan Charles

2007-11-24, 1:11 pm

I ran into the same problem, make sure the CTI RP is in the same
Device Pool that your CTI ports are in.

Jonathan

On Nov 21, 2007 12:32 PM, Mohan Pokkali <pokkali@gmail.com> wrote:
> UCM:
> Version: 5.1.1.3000-5
> UCCX:
> Version 4.5(2)
> JTAPI Client:
> Version 3.1(1.4)
>
> I get the following error message while trying to create a JTAPI Trigger.
>
> "Could not create CTI Route Point and corresponding Line on CallManager"
>
> JTAPI Client Version is in sync with UCM: 3.1(1.4)
>
> Funny enough this worked previously on the same MCS hardware and Software
> Versions. I had to use the MCS servers for testing something else and did a
> fresh clean install of both UCM and UCCX and now I get this error message.
> This is an absolutely brand new install and no fancy configuration on the
> UCM. Just some IP Phones auto registered.
>
> Thanks in advance for your help.
>
> Mohan
>
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