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Home > Archive > Voice over IP Cisco > November 2007 > Dial from Outlook problems
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Dial from Outlook problems
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| Jason Wydra 2007-11-30, 7:11 pm |
| CUCMBE 6.0(1)
I downloaded and installed the cisco TSP plugin from CCM onto a client
machine. I completed all of the directions in the readme file for setup. I
configured the modem settings for CTI and the user. The user profile in CCM
has CTI control checked and the phone is associated to the user. One thing I
noticed in the readme file for CiscoTSP is that is mentions adding CTI ports
and CTI route Points. I didn't add them because I did not understand why
they would be needed. Plus, the readme mentions nothing about their purpose.
I wouldn't imagine that they would be needed and I've never had to use them
on previous version of CCM.
When I try to make a test call from Outlook or from Dialer.exe it fails. I'm
never able to control the IP phone from the desktop and I also do not see
the ciscotsp as an outgoing line option in either Outlook or Dialer.exe
Any advice on getting the dial from Outlook feature working or maybe a
pointer to another option for making this work? I saw something about a
Netsoft freeware program on the Net. Has anyone used this?
Thanks,
Jason
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| Erick Bergquist 2007-11-30, 7:11 pm |
| O the client PC, have you looked at the traces for the cisco TSP? If
your not seeing the cisco Lines (at least in previous versions) then
it is not able to login to the call manager and get those resources.
Have you tried disabling firewalls, etc on the PC?
Then again, I have had a bugger of a time getting the TSP to work in
the past. Sometimes it took several reboots and it worked for awhile.
One time, I did several reboots and it did not work and I forgot about
it and when I looked 2-3 days later the PC was working with the cisco
lines out of the blue.
On Nov 30, 2007 2:50 PM, Jason Wydra <jasonwydra@gmail.com> wrote:
> CUCMBE 6.0(1)
>
> I downloaded and installed the cisco TSP plugin from CCM onto a client
> machine. I completed all of the directions in the readme file for setup. I
> configured the modem settings for CTI and the user. The user profile in CCM
> has CTI control checked and the phone is associated to the user. One thing I
> noticed in the readme file for CiscoTSP is that is mentions adding CTI ports
> and CTI route Points. I didn't add them because I did not understand why
> they would be needed. Plus, the readme mentions nothing about their purpose.
> I wouldn't imagine that they would be needed and I've never had to use them
> on previous version of CCM.
>
> When I try to make a test call from Outlook or from Dialer.exe it fails. I'm
> never able to control the IP phone from the desktop and I also do not see
> the ciscotsp as an outgoing line option in either Outlook or Dialer.exe
>
> Any advice on getting the dial from Outlook feature working or maybe a
> pointer to another option for making this work? I saw something about a
> Netsoft freeware program on the Net. Has anyone used this?
>
> Thanks,
> Jason
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
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| Jason Wydra 2007-11-30, 7:11 pm |
| Miken - Thanks. I completed the same tasks you listed below. I also
previously tried adding the user to the CTI control group. I'm still having
no luck. I'm suspecting a firewall issue at this time but I won't be able to
test further until next week. Thanks for the reply!! I will try and remember
to post my findings.
Jason
On Nov 30, 2007 5:23 PM, miken <miken@mail.sisna.com> wrote:
> Try adding the end user to the CTI control group.
>
> I was able to get this working on 5.1.2b once I made this change.
>
> By the way, TAC told me they wouldn't support this, however they were kind
> enough to send me these instructions. Adding the end user to CTI control
> group is not one of the listed instructions:
>
> 1) Web browse to the Call Manager.
> 2) Select Application, and then install plugins.
> 3) From the Install Plugins page, select "Cisco Telephony Service
> Provider".
> Download and save it to the desktop.
> 4) Next, select User, and then Global directory.
> 5) Then, select the user that you are going to be performing this feature
> on. Under the "user information" page, be sure that the "Enable CTI
> Application Use" is checked marked.
> 6) Next, go to the desktop and install the TSP.
> 7) Now, go to Start>>>Settings>>>Phone and Modem Options.
> 8) Under Phone and Modem options, select the Advanced tab.
> 9) Under the Advanced tab, you will now see the CiscoTSP001.tsp. Highlight
> that and select Configure.
> 10) Next, select the user tab and enter in the same user name and password
> that is specified on CallManager for this user.
> 11) Next, select the CTI Manager tab. Under the "Primary CTI Manager
> Location" portion, select IP address, and then enter the IP address of the
> Call Manager.
> 12) Close down, and then restart Outlook.
> 13) Once Outlook has been reopened, you should now have the Call user
> option.
> 14) Next, select the dialing properties button. Verify the right User and
> number are in place, and then verify the line is selected at the bottom.
> 15) Then select dial and everything should be in order.
>
> HTH
> MikeN
>
>
>
> ---------- Original Message ----------------------------------
> From: "Erick Bergquist" <erickbee@gmail.com>
> Date: Fri, 30 Nov 2007 16:53:13 -0600
>
> setup. I
> CCM
> thing I
> ports
> why
> purpose.
> them
> fails. I'm
> see
>
>
> _________________________________
> SISNA...more service, less money.
> http://www.sisna.com/exclusive/
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