|
Home > Archive > Voice over IP Cisco > December 2007 > Abandon calls in IPCCX 3.5 (2)
You are viewing an archived Text-only version of the thread.
To view this thread in it's original format and/or if you want to reply to
this thread please [click here]
| Author |
Abandon calls in IPCCX 3.5 (2)
|
|
| Mudassar.Khalid/NE/Lahore 2007-12-20, 1:11 pm |
| Hello guys,
Hope you all doing fine.
Out of our ten thousand calls a day, four thousand calls are abandoned
in real-time reporting. Do anybody had issues like this? MIVR log file
showing the following lines in bulk:
17355: Dec 20 22:23:02.313 PKT %MIVR-APP_MGR-6-ABORTING_CONTACT:Aborting
contact: Application=Wt_IPCX_Main,Task id=33,000,025,142,Contact
id=24,410,Contact implementation id=98573/2,Contact
Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI
Call,Exception=com.cisco.wfapi.WFExecutionException: Failed to load CSQ
because CSQ: wateen29 is invalid
Wateen29 is an Agent and I checked its validity.
Might be ICD module of CRS 3.5(2) SR1 which I installed is not so mature
to handle this quatity of calls. I mean, I have enabled automatic work
chek box to my resources in ICD subsystem.
Any clue about the issue!
Thanks you all for the efforts which make this forum the best forum in
Cisco Voip.
Regards,
Mudassar Khalid
Network Engineer(IPCC/ IPT)
O&M Lahore
Cell: +92 (0) 322-448-1004 | IPT Extension: 46711
| |
| Scott Voll 2007-12-20, 1:11 pm |
| just a wild guess, but could it be the Script that is causing the abandoned
calls?
Scott
On Dec 20, 2007 9:27 AM, Mudassar.Khalid/NE/Lahore <
Mudassar.khalid@waridtel.com> wrote:
> Hello guys,
>
> Hope you all doing fine.
>
> Out of our ten thousand calls a day, four thousand calls are abandoned in
> real-time reporting. Do anybody had issues like this? MIVR log file showing
> the following lines in bulk:
>
>
>
> 17355: Dec 20 22:23:02.313 PKT %MIVR-APP_MGR-6-ABORTING_CONTACT:Aborting
> contact: Application=Wt_IPCX_Main,Task id=33,000,025,142,Contact
> id=24,410,Contact implementation id=98573/2,Contact Class=
> com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Exception=
> com.cisco.wfapi.WFExecutionException: Failed to load CSQ because CSQ:
> wateen29 is invalid
>
>
>
> Wateen29 is an Agent and I checked its validity.
>
> Might be ICD module of CRS 3.5(2) SR1 which I installed is not so mature
> to handle this quatity of calls. I mean, I have enabled automatic work chek
> box to my resources in ICD subsystem.
>
> Any clue about the issue!
>
> Thanks you all for the efforts which make this forum the best forum in
> cisco Voip.
>
>
>
> Regards,
>
> Mudassar Khalid
>
> Network Engineer(IPCC/ IPT)
>
> O&M Lahore
>
> Cell: +92 (0) 322-448-1004 | IPT Extension: 46711
>
>
>
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
| |
| Mudassar.Khalid/NE/Lahore 2007-12-21, 7:11 am |
| The problem has been resolved. The reason was not to set the contact
handled exclusively in the script. The CC is a new launch for a new
company and those users who do not like to wait a minimum time in queue,
they just disconnect their call and call again after some time. In this
way they were all considered as abandoned calls.
Regards,
Mudassar Khalid
Network Engineer(IPCC/ IPT)
O&M Lahore
Cell: +92 (0) 322-448-1004 | IPT Extension: 46711
________________________________
From: Scott Voll [mailto:svoll.voip@gmail.com]
Sent: Thursday, December 20, 2007 11:58 PM
To: Mudassar.Khalid/NE/Lahore
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Abandon calls in IPCCX 3.5 (2)
just a wild guess, but could it be the Script that is causing the
abandoned calls?
Scott
On Dec 20, 2007 9:27 AM, Mudassar.Khalid/NE/Lahore
<Mudassar.khalid@waridtel.com> wrote:
Hello guys,
Hope you all doing fine.
Out of our ten thousand calls a day, four thousand calls are abandoned
in real-time reporting. Do anybody had issues like this? MIVR log file
showing the following lines in bulk:
17355: Dec 20 22:23:02.313 PKT %MIVR-APP_MGR-6-ABORTING_CONTACT:Aborting
contact: Application=Wt_IPCX_Main,Task id=33,000,025,142,Contact
id=24,410,Contact implementation id=98573/2,Contact Class=
com.cisco.call.CallContact,Contact Type=Cisco JTAPI
Call,Exception=com.cisco.wfapi.WFExecutionException: Failed to load CSQ
because CSQ: wateen29 is invalid
Wateen29 is an Agent and I checked its validity.
Might be ICD module of CRS 3.5(2) SR1 which I installed is not so mature
to handle this quatity of calls. I mean, I have enabled automatic work
chek box to my resources in ICD subsystem.
Any clue about the issue!
Thanks you all for the efforts which make this forum the best forum in
Cisco Voip.
Regards,
Mudassar Khalid
Network Engineer (IPCC/ IPT)
O&M Lahore
Cell: +92 (0) 322-448-1004 | IPT Extension: 46711
________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
|
|
|
|
|