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Home > Archive > Voice over IP Cisco > February 2007 > ipcc express script question
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| Author |
ipcc express script question
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| Don Click 2007-02-02, 1:11 pm |
| Hey folks - I need to make a change to a very simple script - I need to
make it so that it will accept a "1" during any of the messages, and
transfer that call to another extension. Im not sure how to make that
happen.
Basically, the recorded message a caller will hear will have something
like "if you are needing <this department> press 1 at any time" type of
thing.
Any suggestions?
| |
| Voll, Scott 2007-02-02, 1:11 pm |
| I use a loop and within the loop I play a prompt that says
press 1 to leave a VM. I then use a Get Digit string and compare it to
1. If 1 then it redirects to VM.
Hope that helps.
Scott
________________________________
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Don Click
Sent: Friday, February 02, 2007 6:33 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] ipcc express script question
Hey folks - I need to make a change to a very simple script - I need to
make it so that it will accept a "1" during any of the messages, and
transfer that call to another extension. Im not sure how to make that
happen.
Basically, the recorded message a caller will hear will have something
like "if you are needing <this department> press 1 at any time" type of
thing.
Any suggestions?
| |
| Ed Leatherman 2007-02-02, 1:11 pm |
| You could have a menu step with just an option on the 1 key.
On 2/2/07, Don Click <Don.Click@dentoncounty.com> wrote:
>
> Hey folks – I need to make a change to a very simple script - I need to
> make it so that it will accept a "1" during any of the messages, and
> transfer that call to another extension. Im not sure how to make that
> happen.
>
>
>
> Basically, the recorded message a caller will hear will have something
> like "if you are needing <this department> press 1 at any time" type of
> thing.
>
>
>
> Any suggestions?
>
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
>
--
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations
| |
| Carter, Bill 2007-02-05, 7:11 pm |
| How do you send a caller directly to VM from a Script?
________________________________
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Voll, Scott
Sent: Friday, February 02, 2007 9:55 AM
To: Don Click; cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] ipcc express script question
I use a loop and within the loop I play a prompt that says
press 1 to leave a VM. I then use a Get Digit string and compare it to
1. If 1 then it redirects to VM.
Hope that helps.
Scott
________________________________
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Don Click
Sent: Friday, February 02, 2007 6:33 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] ipcc express script question
Hey folks - I need to make a change to a very simple script - I need to
make it so that it will accept a "1" during any of the messages, and
transfer that call to another extension. Im not sure how to make that
happen.
Basically, the recorded message a caller will hear will have something
like "if you are needing <this department> press 1 at any time" type of
thing.
Any suggestions?
| |
| Voll, Scott 2007-02-05, 7:11 pm |
| It's a redirect to an extension then I set the extension(RP) as a
CFwdAll to VM which is the helpdesk VM number. So they can call the
number and it rings or they can call the RP and it goes direction to VM.
No one other then the admins know the RP number.
Scott
________________________________
From: Carter, Bill [mailto:bcarter@sentinel.com]
Sent: Monday, February 05, 2007 11:46 AM
To: Voll, Scott; Don Click; cisco-voip@puck.nether.net
Subject: RE: [cisco-voip] ipcc express script question
How do you send a caller directly to VM from a Script?
________________________________
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Voll, Scott
Sent: Friday, February 02, 2007 9:55 AM
To: Don Click; cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] ipcc express script question
I use a loop and within the loop I play a prompt that says
press 1 to leave a VM. I then use a Get Digit string and compare it to
1. If 1 then it redirects to VM.
Hope that helps.
Scott
________________________________
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Don Click
Sent: Friday, February 02, 2007 6:33 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] ipcc express script question
Hey folks - I need to make a change to a very simple script - I need to
make it so that it will accept a "1" during any of the messages, and
transfer that call to another extension. Im not sure how to make that
happen.
Basically, the recorded message a caller will hear will have something
like "if you are needing <this department> press 1 at any time" type of
thing.
Any suggestions?
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