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Home > Archive > Voice over IP Cisco > February 2007 > ipcc express agent problem
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ipcc express agent problem
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| Don Click 2007-02-02, 1:11 pm |
| Me again J I also am running into a problem where one of my
supervisors are unable to "go ready" with the agent. She clicks the
button to "go ready", it flashes for a second, then puts her in
"reserved" state. This is the only user of 30 in that queue this is
happening to.
Any tips appritiated!
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| Matt Slaga \(US\) 2007-02-02, 1:11 pm |
| Check to make sure she does not have a shared line appearance (or the
same number on her phone twice).
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Don Click
Sent: Friday, February 02, 2007 9:44 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] ipcc express agent problem
Me again J I also am running into a problem where one of my
supervisors are unable to "go ready" with the agent. She clicks the
button to "go ready", it flashes for asecond, then puts her in
"reserved" state. This is the only user of30 in that queue this is
happening to.
Anytips appritiated!
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| Don Click 2007-02-02, 1:11 pm |
| Nope, neither of those apply.
L
From: Matt Slaga (US) [mailto:Matt.Slaga@us.didata.com]
Sent: Friday, February 02, 2007 8:53 AM
To: Don Click; cisco-voip@puck.nether.net
Subject: RE: [cisco-voip] ipcc express agent problem
Check to make sure she does not have a shared line appearance (or the
same number on her phone twice).
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Don Click
Sent: Friday, February 02, 2007 9:44 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] ipcc express agent problem
Me again J I also am running into a problem where one of my
supervisors are unable to "go ready" with the agent. She clicks the
button to "go ready", it flashes for a second, then puts her in
"reserved" state. This is the only user of 30 in that queue this is
happening to.
Any tips appritiated!
________________________________
Disclaimer: This e-mail communication and any attachments may contain
confidential and privileged information and is for use by the designated
addressee(s) named above only. If you are not the intended addressee,
you are hereby notified that you have received this communication in
error and that any use or reproduction of this email or its contents is
strictly prohibited and may be unlawful. If you have received this
communication in error, please notify us immediately by replying to this
message and deleting it from your computer. Thank you.
| |
| Voll, Scott 2007-02-02, 1:11 pm |
| Windows Firewall on? have you checked which CSQ she is in?
________________________________
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Don Click
Sent: Friday, February 02, 2007 7:19 AM
To: Matt Slaga (US); cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] ipcc express agent problem
Nope, neither of those apply.
:-(
From: Matt Slaga (US) [mailto:Matt.Slaga@us.didata.com]
Sent: Friday, February 02, 2007 8:53 AM
To: Don Click; cisco-voip@puck.nether.net
Subject: RE: [cisco-voip] ipcc express agent problem
Check to make sure she does not have a shared line appearance (or the
same number on her phone twice).
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Don Click
Sent: Friday, February 02, 2007 9:44 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] ipcc express agent problem
Me again :-) I also am running into a problem where one of my
supervisors are unable to "go ready" with the agent. She clicks the
button to "go ready", it flashes for a second, then puts her in
"reserved" state. This is the only user of 30 in that queue this is
happening to.
Any tips appritiated!
________________________________
Disclaimer: This e-mail communication and any attachments may contain
confidential and privileged information and is for use by the designated
addressee(s) named above only. If you are not the intended addressee,
you are hereby notified that you have received this communication in
error and that any use or reproduction of this email or its contents is
strictly prohibited and may be unlawful. If you have received this
communication in error, please notify us immediately by replying to this
message and deleting it from your computer. Thank you.
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