Voice over IP Cisco - Call wait time script

Author

Call wait time script

Jerri Robbins

2007-02-02, 1:11 pm

I need to insert a script in my initial call greeting that returns an
approximate wait time for the caller to be on hold - either a time or
something that states there are x calls in the queue before the caller.
Can anyone help me out with it?

Voll, Scott

2007-02-02, 1:11 pm

You could use a "get reporting statistic" and use field "position in
queue" they you can play a prompt that says you have X people queued
ahead of you.

________________________________

From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Jerri Robbins
Sent: Friday, February 02, 2007 10:36 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Call wait time script

I need to insert a script in my initial call greeting that returns an
approximate wait time for the caller to be on hold - either a time or
something that states there are x calls in the queue before the caller.
Can anyone help me out with it?