| Voll, Scott 2007-02-06, 1:11 pm |
| This is by design......
If a caller calls person A , but person A forwards there calls to Person
B, it would make the caller think they got the wrong number if they got
person B's VM.
Work around is have call go out to PSTN and back. Forward to
9.xxx.xxx.xxxx
I have this problem since I have two different Unity Servers. One for
an old PBX and one for CM. if user forwards to someone on the other
system it goes to the default greeting on the unity server because it's
still trying to get back to the other extension on the other server.
Hope that helps
Scott
________________________________
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Cisco
Subscriber
Sent: Monday, February 05, 2007 4:15 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Calls from external forwarded number not
beingdirected to voicemail correctly.
We are forwarding an external number to a number hosted by our CM. The
call is forwarded as expected and the IP phone rings, if the call is
left unanswered it is transferred to voicemail. The problem is that the
call is not sent to that extensions mailbox as one would expect; it is
transferred to the standard untiy greeting (asking to dial an
extension).
I believe I found the source of the problem but have been unable to
correct the issue. In looking at a CDR record for the incoming call I
have found that the "Called Number" is blank. The extension is listed
as the "Destination Number" and the external number which has call
forwarding enabled is listed as the "Last Redirected Number".
The extension and voice mailbox are both setup correctly. If the
CM-hosted number is called directly everything functions as expected,
however if the forwarded external number is called the problem remains.
I've tried creating a new voicemail profile which masked the mailbox to
the static mailbox number for that extension.
Ideas?
In the following example CDR dump a person from (3333333333) called
(1111111111) which is forwarded to (2222222222 (internal extension
2222)).
cdrRecordType
GlobalCallID_callManagerId
GlobalCallID_callId
1
2
422735
OrigLegcallIdentifier
DateTimeOrigination
OrigNodeId
34513190
Feb 5, 2007 10:58:12 AM
2
OrigIpSpan
OrigIpAddr
OrigIpPort
12
10.1.8.102
null
CallingPartyNumber
OrigCause_location
OrigCause_value
3333333333
0
0
OrigMediaTransportAddress_IP
OrigMediaTransportAddress_Port
OrigMediaCap_payloadCapability
10.1.8.102
26854
4
OrigMediaCap_maxFramesPerPacket
OrigMediaCap_g723BitRate
DestLegIdentifier
20
0
34513191
DestNodeId
DestSpan
DestIpAddr
2
0
10.1.29.59
DestIpPort
OriginalCalledPartyNumber
FinalCalledPartyNumber
null
2222
DestCause_location
DestCause_value
DestMediaTransportAddress_IP
0
16
10.1.29.59
DestMediaTransportAddress_Port
DestMediaCap_payloadCapability
DestMediaCap_maxFramesPerPacket
19318
4
20
DestMediaCap_g723BitRate
DateTimeConnect
DateTimeDisconnect
0
Feb 5, 2007 10:58:22 AM
Feb 5, 2007 10:58:34 AM
LastRedirectDn
pkid
OriginalCalledPartyNumberPartition
1111111111
3E25F536-4764-4E12-B14A-2E13AEC5D1AC
CallingPartyNumberPartition
FinalCalledPartyNumberPartition
LastRedirectDnPartition
01-A-Internal-PT
Duration
OrigDeviceName
DestDeviceName
12
S0/DS1-0@SDA001200607721
SEP0012433DD5A6
OrigCallTerminationOnBehalfOf
DestCallTerminationOnBehalfOf
OrigCalledPartyRedirectOnBehalfOf
0
12
0
LastRedirectRedirectOnBehalfOf
OrigCalledPartyRedirectReason
LastRedirectRedirectReason
0
0
15
DestConversationId
GlobalCallId_ClusterID
JoinOnBehalfOf
0
CBV-VANC-CM-01-Cluster
0
OrigPrecedenceLevel
DestPrecedenceLevel
Comment
4
4
OrigVideoCap_Codec
OrigVideoCap_Bandwidth
OrigVideoCap_Resolution
0
0
0
OrigVideoTransportAddress_IP
OrigVideoTransportAddress_Port
DestVideoCap_Codec
0.0.0.0
0
0
destVideoCap_Bandwidth
destVideoCap_Resolution
destVideoTransportAddress_IP
0
0
0.0.0.0
destVideoTransportAddress_Port
callingPartyLoginUserId
finalCalledPartyLoginUserId
0
AuthCodeDescription
AuthorizationLevel
ClientMatterCode
0
________________________________
<http://www.cbvcollections.com/cbvImages/ecardlogo.jpg>
Frank Wakelin
Manager, Network/Telephony Services
100 - 814 Richards St.
Vancouver, BC
V6B 3A7
Telephone: (604) 661-7906
Mobile: (778) 229-9461
Fax: (604) 661-7996
fwakelin@cbvcollections.com
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