| Cisco Subscriber 2007-02-06, 7:12 pm |
| Well no luck - it is beyond me why this is so difficult to have a
forwarded call passed to voicemail. If I call 2222222222, everything
works as expected, but when I call 1111111111 - nothing works.
When I look at the Call Viewer in Unity all of those calls none of the
routable fields display any information for those calls, "Dialled
Number" - "Calling Number" - "Forwarding Station" are all blank. I've
tried configuring routing based on DNIS - but again nothing is being
passed to CM, so I assume this is why this also does not work. I've
tried forwarding the call out the PSTN and back (as per Scotts
suggestion), but the same result.
Is there something I can tell the forwarding Telco to do to correct this
perhaps (IE: the equivalent of releasing the call vs. monitoring the
transfer)?
________________________________
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Cisco
Subscriber
Sent: February 6, 2007 12:19
To: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Calls from external forwarded number not
beingdirected to voicemail correctly.
Thanks for the reply Erick.
1111111111 is external and not hosted by us or call manager at all.
That telephone number is of another company which is using office space
in our building. In order to use one of our phones (and not have analog
lines run to that office), they simply used a call forwarding service
hosted by their telco to forward to 2222222222.
I will try the static voicemail profile setup again and ensure the
device is reset, and then look into using the call routing in Unity and
let you know how it goes.
Thanks again...
________________________________
From: Erick Bergquist [mailto:erickbe@yahoo.com]
Sent: February 5, 2007 17:02
To: cisco Subscriber; cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Calls from external forwarded number not being
directed to voicemail correctly.
This is regular call manager behavior, it uses the original called party
number when it rolls to voice mail. The VM Profile used would be on the
initial DN called, not VM profile on the forwarded DN since that
wouldn't be the original called number called.
How is the 1111111111 DN setup in Call Manager? Is it a phone, a CTI
route point, translation pattern? Did you set up the VM profile on this
number to go the static mailbox number on unity, and reset the device?
In Unity, you can go under call routing and set up a rule there to route
calls to this number to the unity mailbox you want. Use the Call Viewer
application to see how call comes into unity.
Erick
----- Original Message ----
From: cisco Subscriber <subs-cisco@cbvcollections.com>
To: cisco-voip@puck.nether.net
Sent: Monday, February 5, 2007 6:15:06 PM
Subject: [cisco-voip] Calls from external forwarded number not being
directed to voicemail correctly.
We are forwarding an external number to a number hosted by our CM. The
call is forwarded as expected and the IP phone rings, if the call is
left unanswered it is transferred to voicemail. The problem is that the
call is not sent to that extensions mailbox as one would expect; it is
transferred to the standard untiy greeting (asking to dial an
extension).
I believe I found the source of the problem but have been unable to
correct the issue. In looking at a CDR record for the incoming call I
have found that the "Called Number" is blank. The extension is listed
as the "Destination Number" and the external number which has call
forwarding enabled is listed as the "Last Redirected Number".
The extension and voice mailbox are both setup correctly. If the
CM-hosted number is called directly everything functions as expected,
however if the forwarded external number is called the problem remains.
I've tried creating a new voicemail profile which masked the mailbox to
the static mailbox number for that extension.
Ideas?
In the following example CDR dump a person from (3333333333) called
(1111111111) which is forwarded to (2222222222 (internal extension
2222)).
cdrRecordType GlobalCallID_callManagerId GlobalCallID_callId
1 2 422735
OrigLegcallIdentifier DateTimeOrigination OrigNodeId
34513190 Feb 5, 2007 10:58:12 AM 2
OrigIpSpan OrigIpAddr OrigIpPort
12 10.1.8.102 null
CallingPartyNumber OrigCause_location OrigCause_value
3333333333 0 0
OrigMediaTransportAddress_IP OrigMediaTransportAddress_Port
OrigMediaCap_payloadCapability
10.1.8.102 26854 4
OrigMediaCap_maxFramesPerPacket OrigMediaCap_g723BitRate
DestLegIdentifier
20 0 34513191
DestNodeId DestSpan DestIpAddr
2 0 10.1.29.59
DestIpPort OriginalCalledPartyNumber FinalCalledPartyNumber
null 2222
DestCause_location DestCause_value
DestMediaTransportAddress_IP
0 16 10.1.29.59
DestMediaTransportAddress_Port DestMediaCap_payloadCapability
DestMediaCap_maxFramesPerPacket
19318 4 20
DestMediaCap_g723BitRate DateTimeConnect
DateTimeDisconnect
0 Feb 5, 2007 10:58:22 AM Feb 5, 2007 10:58:34 AM
LastRedirectDn pkid OriginalCalledPartyNumberPartition
1111111111 3E25F536-4764-4E12-B14A-2E13AEC5D1AC
CallingPartyNumberPartition FinalCalledPartyNumberPartition
LastRedirectDnPartition
01-A-Internal-PT
Duration OrigDeviceName DestDeviceName
12 S0/DS1-0@SDA001200607721 SEP0012433DD5A6
OrigCallTerminationOnBehalfOf DestCallTerminationOnBehalfOf
OrigCalledPartyRedirectOnBehalfOf
0 12 0
LastRedirectRedirectOnBehalfOf OrigCalledPartyRedirectReason
LastRedirectRedirectReason
0 0 15
DestConversationId GlobalCallId_ClusterID JoinOnBehalfOf
0 CBV-VANC-CM-01-Cluster 0
OrigPrecedenceLevel DestPrecedenceLevel Comment
4 4
OrigVideoCap_Codec OrigVideoCap_Bandwidth OrigVideoCap_Resolution
0 0 0
OrigVideoTransportAddress_IP OrigVideoTransportAddress_Port
DestVideoCap_Codec
0.0.0.0 0 0
destVideoCap_Bandwidth destVideoCap_Resolution
destVideoTransportAddress_IP
0 0 0.0.0.0
destVideoTransportAddress_Port callingPartyLoginUserId
finalCalledPartyLoginUserId
0
AuthCodeDescription AuthorizationLevel ClientMatterCode
0
<http://www.cbvcollections.com/cbvImages/ecardlogo.jpg>
Frank Wakelin
Manager, Network/Telephony Services
100 - 814 Richards St.
Vancouver, BC
V6B 3A7
Telephone: (604) 661-7906
Mobile: (778) 229-9461
Fax: (604) 661-7996
fwakelin@cbvcollections.com
Confidentiality Warning:
This message and any attachments are intended only for the use of the
intended recipients (cisco-voip@puck.nether.net), are confidential, and
may be privileged. If you are not the intended recipient, you are hereby
notified that any review, retransmission, conversion to hard copy,
copying, circulation or other use of this message and any attachments is
strictly prohibited. If you are not the intended recipient, please
notify the sender (Cisco Subscriber
<mailto:subs-cisco@cbvcollections.com> ) immediately by return e-mail,
and delete this message and any attachments from your system. Thank you.
Information Confidentielle:
Le present message, ainsi que tout fichier qui y est joint, est envoye a
l'intention exclusive de son ou de ses destinataires
(cisco-voip@puck.nether.net); il est de nature confidentielle et peut
constituer une information privilegiee. Nous avertissons toute personne
autre que le destinataire prevu que tout examen, reacheminement,
impression, copie, distribution ou autre utilisation de ce message et de
tout fichier qui y est joint est strictement interdit. Si vous n'etes
pas le destinataire prevu, veuillez en aviser immediatement l'expediteur
(Cisco Subscriber <mailto:subs-cisco@cbvcollections.com> ) par retour de
courriel et supprimer ce message et tout document joint de votre
systeme. Merci
________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
________________________________
Need a quick answer? Get one in minutes from people who know. Ask your
question on Yahoo! Answers
<http://answers.yahoo.com/ ;_ylc=X3o...OA
RfcwMz
OTY1NDUxMDMEc2VjA21haWxfdGFnbGluZQRzbGsD
bWFpbF90YWcx> .
Confidentiality Warning:
This message and any attachments are intended only for the use of the
intended recipients (cisco-voip@puck.nether.net), are confidential, and
may be privileged. If you are not the intended recipient, you are hereby
notified that any review, retransmission, conversion to hard copy,
copying, circulation or other use of this message and any attachments is
strictly prohibited. If you are not the intended recipient, please
notify the sender (Cisco Subscriber
<mailto:subs-cisco@cbvcollections.com> ) immediately by return e-mail,
and delete this message and any attachments from your system. Thank you.
Information Confidentielle:
Le present message, ainsi que tout fichier qui y est joint, est envoye a
l'intention exclusive de son ou de ses destinataires
(cisco-voip@puck.nether.net); il est de nature confidentielle et peut
constituer une information privilegiee. Nous avertissons toute personne
autre que le destinataire prevu que tout examen, reacheminement,
impression, copie, distribution ou autre utilisation de ce message et de
tout fichier qui y est joint est strictement interdit. Si vous n'etes
pas le destinataire prevu, veuillez en aviser immediatement l'expediteur
(Cisco Subscriber <mailto:subs-cisco@cbvcollections.com> ) par retour de
courriel et supprimer ce message et tout document joint de votre
systeme. Merci
|