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Home > Archive > Voice over IP Cisco > February 2007 > Attendant Console and CCM 5.1.1
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| Author |
Attendant Console and CCM 5.1.1
|
|
| Jonathan Charles 2007-02-24, 7:11 pm |
| So, I set up a hunt group (just one number in it, the customer just has one
attendant)... created the ac user (I created ac as both an end-user and
attendant console user), gave the password of 12345... I also associated
EVERY phone and the AC Pilot to the ac user...
And I can login to AC, but I get the ubiquitous "Initialization of Call
Control Failed, retrying..."
Yet the troubleshooting for this basically says to check everything I
listed...
Jonathan
| |
| Jonathan Charles 2007-02-24, 7:11 pm |
| Oh, one thing is says to check is to enable call park retrieval, there is no
such thing in CCM 5 that I can find... CTI app use is enabled, BTW...
On 2/24/07, Jonathan Charles <jonvoip@gmail.com> wrote:
>
> So, I set up a hunt group (just one number in it, the customer just has
> one attendant)... created the ac user (I created ac as both an end-user and
> attendant console user), gave the password of 12345... I also associated
> EVERY phone and the AC Pilot to the ac user...
>
> And I can login to AC, but I get the ubiquitous "Initialization of Call
> Control Failed, retrying..."
>
> Yet the troubleshooting for this basically says to check everything I
> listed...
>
>
>
> Jonathan
>
| |
| Justin Steinberg 2007-02-24, 7:11 pm |
| AC with 5.1.1 is a bit different than 4.x
Goto system parameters for the AC Server service
There are two accounts there. The AC account and another account, i forgot
the name.
The AC account needs to be setup as a App User with CTI master rights, call
park, etc. It does not need to be associated with your pilot point or AC IP
phones.
The other account needs to be an App User and associated with your
receptionist's IP phones.
I've also had to restart the AC service (they changed name from TCD to AC)
when I make alot of pilot point changes.
HTH,
Justin
On 2/24/07, Jonathan Charles <jonvoip@gmail.com> wrote:
>
> Oh, one thing is says to check is to enable call park retrieval, there is
> no such thing in CCM 5 that I can find... CTI app use is enabled, BTW...
>
> On 2/24/07, Jonathan Charles <jonvoip@gmail.com> wrote:
>
>
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
| |
| Justin Steinberg 2007-02-24, 7:11 pm |
| Didn't read the second part of your question.
I'm pretty sure Call Park is associated to an user by adding them to a user
group named Call Park. It then associates the Call Park retrieval role.
justin
On 2/24/07, Jonathan Charles <jonvoip@gmail.com> wrote:
>
> Oh, one thing is says to check is to enable call park retrieval, there is
> no such thing in CCM 5 that I can find... CTI app use is enabled, BTW...
>
> On 2/24/07, Jonathan Charles <jonvoip@gmail.com> wrote:
>
>
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
| |
| Jonathan Charles 2007-02-24, 7:11 pm |
| OK, I created the ACDeviceAuthenticationUser user as an App User and
assigned all the phones and the AC Pilot to them...
I also deleted the AC user as an enduser and made him an App User...
There is still no place (Under APP user) to assign CTI or call park
retrieval rights...
Still call control is failing...
What am I missing...
On 2/24/07, Justin Steinberg <jsteinberg@gmail.com> wrote:
>
> AC with 5.1.1 is a bit different than 4.x
>
> Goto system parameters for the AC Server service
>
> There are two accounts there. The AC account and another account, i
> forgot the name.
>
> The AC account needs to be setup as a App User with CTI master rights,
> call park, etc. It does not need to be associated with your pilot point or
> AC IP phones.
>
> The other account needs to be an App User and associated with your
> receptionist's IP phones.
>
> I've also had to restart the AC service (they changed name from TCD to AC)
> when I make alot of pilot point changes.
>
> HTH,
>
> Justin
>
> On 2/24/07, Jonathan Charles <jonvoip@gmail.com> wrote:
>
| |
| Jonathan Charles 2007-02-24, 7:11 pm |
| OK, my brain is now working...
I added both the ac and that ACD app user to the CTI control of all devices
group and the call park monitoring... still getting the error...
Do I need to add end users to those groups too?
On 2/24/07, Jonathan Charles <jonvoip@gmail.com> wrote:
>
> OK, I created the ACDeviceAuthenticationUser user as an App User and
> assigned all the phones and the AC Pilot to them...
>
> I also deleted the AC user as an enduser and made him an App User...
>
> There is still no place (Under APP user) to assign CTI or call park
> retrieval rights...
>
> Still call control is failing...
>
> What am I missing...
>
> On 2/24/07, Justin Steinberg <jsteinberg@gmail.com > wrote:
>
| |
| Justin Steinberg 2007-02-24, 7:11 pm |
| You assign CTI and call park via user groups. Goto user groups and find CTI
master and call park and assign to app user ' AC '.
Passwords 12345 for both App and ACDeviceAuthenticationUser
Justin
On 2/24/07, Jonathan Charles <jonvoip@gmail.com> wrote:
>
> OK, I created the ACDeviceAuthenticationUser user as an App User and
> assigned all the phones and the AC Pilot to them...
>
> I also deleted the AC user as an enduser and made him an App User...
>
> There is still no place (Under APP user) to assign CTI or call park
> retrieval rights...
>
> Still call control is failing...
>
> What am I missing...
>
> On 2/24/07, Justin Steinberg <jsteinberg@gmail.com > wrote:
>
| |
| Jonathan Charles 2007-02-24, 7:11 pm |
| Yep, did both of that... the actual groups are called:
Standard CTI Allow Control of All
Devices</ccmadmin/userGroupEdit.do?key=ee26a45b-e424-468a-a656-22e480e0c19f>
and
Standard CTI Allow Call Park
Monitoring</ccmadmin/userGroupEdit.do?key=47b0de74-db3a-4be9-aa92-47a7921e0f26>
Those are the groups I found...
and I added the ac and the ACD dude to both...
Jonathan
On 2/24/07, Justin Steinberg <jsteinberg@gmail.com> wrote:
>
> You assign CTI and call park via user groups. Goto user groups and find
> CTI master and call park and assign to app user ' AC '.
>
> Passwords 12345 for both App and ACDeviceAuthenticationUser
>
> Justin
>
> On 2/24/07, Jonathan Charles <jonvoip@gmail.com> wrote:
>
| |
| Jonathan Charles 2007-02-25, 1:11 am |
| It works now... weird... it just started working...
This is bass ackwards... why tell me how to do something since CallManager
3.0 and now you change it?
Jonathan
On 2/24/07, Justin Steinberg <jsteinberg@gmail.com> wrote:
>
> Sounds right. Is your pilot point registered? if not, restart AC
> service.
>
> On 2/24/07, Jonathan Charles <jonvoip@gmail.com > wrote:
>
| |
| Jonathan Charles 2007-02-25, 1:11 am |
| BTW, thanks a lot...
This is the best mailing list... ever.
Jonathan
On 2/24/07, Jonathan Charles <jonvoip@gmail.com> wrote:
>
> It works now... weird... it just started working...
>
> This is bass ackwards... why tell me how to do something since CallManager
> 3.0 and now you change it?
>
>
>
>
>
> Jonathan
>
> On 2/24/07, Justin Steinberg <jsteinberg@gmail.com> wrote:
>
| |
| Nick Kassel 2007-02-26, 7:11 am |
| Jonathan
Was this a fresh install of 5.1.1 or did you upgrade a 4.X cluster, I'll
be upgrading a 4.1(3) to 5.1.1 soon and they have attendant consoles in
use.
Nick
________________________________
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Jonathan
Charles
Sent: 25 February 2007 02:49
To: Justin Steinberg
Cc: cisco-voip@puck-nether.net
Subject: Re: [cisco-voip] Attendant Console and CCM 5.1.1
BTW, thanks a lot...
This is the best mailing list... ever.
Jonathan
On 2/24/07, Jonathan Charles < jonvoip@gmail.com
<mailto:jonvoip@gmail.com> > wrote:
It works now... weird... it just started working...
This is bass ackwards... why tell me how to do something since
CallManager 3.0 and now you change it?
Jonathan
On 2/24/07, Justin Steinberg <jsteinberg@gmail.com> wrote:
Sounds right. Is your pilot point registered? if not, restart AC
service.
On 2/24/07, Jonathan Charles <jonvoip@gmail.com > wrote:
Yep, did both of that... the actual groups are called:
Standard CTI Allow Control of All Devices
<http://ccmadmin/userGroupEdit.do?ke...a656-22e480e0c1
9f>
and
Standard CTI Allow Call Park Monitoring
<http://ccmadmin/userGroupEdit.do?ke...aa92-47a7921e0f
26>
Those are the groups I found...
and I added the ac and the ACD dude to both...
Jonathan
On 2/24/07, Justin Steinberg <jsteinberg@gmail.com>wrote:
You assign CTI and call park via user groups. Goto usergroups and find
CTI master and call park and assign to app user ' AC '.
Passwords 12345 for both App and ACDeviceAuthenticationUser
Justin
On 2/24/07, Jonathan Charles <jonvoip@gmail.com > wrote:
OK, I created the ACDeviceAuthenticationUser user as an App User and
assigned all the phones and the AC Pilotto them...
I also deleted the AC user as an enduser and made him an App User...
There is still no place (Under APP user) to assign CTI or call park
retrieval rights...
Still call control is failing...
What am I missing...
On 2/24/07, Justin Steinberg < jsteinberg@gmail.com
<mailto:jsteinberg@gmail.com> > wrote:
AC with 5.1.1 is a bit different than 4.x
Goto system parameters for the AC Server service
There are two accounts there. The AC account and another account, i
forgot the name.
The AC account needs to be setup as a App User withCTI master rights,
call park, etc. It does not need to be associatedwith your pilot point
or AC IP phones.
The other account needs to be an App User and associated with your
receptionist's IP phones.
I've also had to restart the AC service (they changed name from TCD to
AC) when I make alot of pilot point changes.
HTH,
Justin
On 2/24/07, Jonathan Charles < jonvoip@gmail.com
<mailto:jonvoip@gmail.com> > wrote:
Oh, one thing is says to check is to enable call park retrieval, there
is no such thing in CCM 5 that I can find... CTI app use is enabled,
BTW...
On 2/24/07, Jonathan Charles <jonvoip@gmail.com> wrote:
So, I set up a hunt group (just one number in it, the customer just has
one attendant)... created the ac user (I created ac as both an end-user
and attendant console user), gave the password of 12345... I also
associated EVERY phone and the AC Pilot to the ac user...
And I can login to AC, but I get the ubiquitous "Initialization of Call
Control Failed, retrying..."
Yet the troubleshooting for thisbasically says to check everything I
listed...
Jonathan
________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
********************SAVE PAPER - THINK BEFORE YOU PRINT***********************************
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You are advised that urgent, time sensitive and confidential communicationsshould not be sent by e-mail. You
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You acknowledge that e-mails are not secure and you accept the risk of malfunction, viruses, unauthorised
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****************************************
****************************************
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Charles Stanley & Co. Ltd
Registered Office: 25 Luke Street London EC2A 4AR
Tel: 0207 739 8200 Fax: 0207 739 7798
Registered in England No. 1903304
Charles Stanley Sutherlands and Charles Stanley Securities are divisions of Charles Stanley & Co. Ltd
Authorised and Regulated by the Financial Services Authority, Member of the London Stock Exchange, The
International Capital Market Association and The London International Financial Futures & Options Exchange.
This footnote also confirms that this email message has been swept by McAfee VirusScan and SurfControl Email
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| |
| Jonathan Charles 2007-02-26, 1:11 pm |
| It was a new, clean install...
However, it seems unlikely that cisco would migrate the old system to the
new correctly...
All DMA does is migrate data from SQL to Informix...
Jonathan
On 2/26/07, Nick Kassel <Nick.Kassel@charles-stanley.co.uk> wrote:
>
> Jonathan
>
>
>
> Was this a fresh install of 5.1.1 or did you upgrade a 4.X cluster, I'll
> be upgrading a 4.1(3) to 5.1.1 soon and they have attendant consoles in
> use.
>
>
>
> Nick
>
>
> ------------------------------
>
> *From:* cisco-voip-bounces@puck.nether.net [mailto:
> cisco-voip-bounces@puck.nether.net] *On Behalf Of *Jonathan Charles
> *Sent:* 25 February 2007 02:49
> *To:* Justin Steinberg
> *Cc:* cisco-voip@puck-nether.net
> *Subject:* Re: [cisco-voip] Attendant Console and CCM 5.1.1
>
>
>
> BTW, thanks a lot...
>
> This is the best mailing list... ever.
>
>
>
> Jonathan
>
> On 2/24/07, *Jonathan Charles* < jonvoip@gmail.com> wrote:
>
> It works now... weird... it just started working...
>
> This is bass ackwards... why tell me how to do something since CallManager
> 3.0 and now you change it?
>
>
>
>
>
>
>
> Jonathan
>
> On 2/24/07, *Justin Steinberg* <jsteinberg@gmail.com> wrote:
>
> Sounds right. Is your pilot point registered? if not, restart AC
> service.
>
>
>
> On 2/24/07, *Jonathan Charles* <jonvoip@gmail.com > wrote:
>
> Yep, did both of that... the actual groups are called:
>
> Standard CTI Allow Control of All Devices<http://ccmadmin/userGroupEdit.do?ke...56-22e480e0c19f>
>
> and
>
> Standard CTI Allow Call Park Monitoring<http://ccmadmin/userGroupEdit.do?ke...92-47a7921e0f26>
>
> Those are the groups I found...
>
> and I added the ac and the ACD dude to both...
>
>
>
> Jonathan
>
>
>
> On 2/24/07, *Justin Steinberg* <jsteinberg@gmail.com> wrote:
>
> You assign CTI and call park via user groups. Goto user groups and find
> CTI master and call park and assign to app user ' AC '.
>
> Passwords 12345 for both App and ACDeviceAuthenticationUser
>
>
>
> Justin
>
> On 2/24/07, *Jonathan Charles* <jonvoip@gmail.com > wrote:
>
> OK, I created the ACDeviceAuthenticationUser user as an App User and
> assigned all the phones and the AC Pilot to them...
>
> I also deleted the AC user as an enduser and made him an App User...
>
> There is still no place (Under APP user) to assign CTI or call park
> retrieval rights...
>
> Still call control is failing...
>
> What am I missing...
>
>
>
> On 2/24/07, *Justin Steinberg* < jsteinberg@gmail.com > wrote:
>
> AC with 5.1.1 is a bit different than 4.x
>
> Goto system parameters for the AC Server service
>
> There are two accounts there. The AC account and another account, i
> forgot the name.
>
> The AC account needs to be setup as a App User with CTI master rights,
> call park, etc. It does not need to be associated with your pilot point or
> AC IP phones.
>
> The other account needs to be an App User and associated with your
> receptionist's IP phones.
>
> I've also had to restart the AC service (they changed name from TCD to AC)
> when I make alot of pilot point changes.
>
> HTH,
>
> Justin
>
> On 2/24/07, *Jonathan Charles* < jonvoip@gmail.com> wrote:
>
> Oh, one thing is says to check is to enable call park retrieval, there is
> no such thing in CCM 5 that I can find... CTI app use is enabled, BTW...
>
>
>
> On 2/24/07, *Jonathan Charles* <jonvoip@gmail.com> wrote:
>
> So, I set up a hunt group (just one number in it, the customer just has
> one attendant)... created the ac user (I created ac as both an end-user and
> attendant console user), gave the password of 12345... I also associated
> EVERY phone and the AC Pilot to the ac user...
>
> And I can login to AC, but I get the ubiquitous "Initialization of Call
> Control Failed, retrying..."
>
> Yet the troubleshooting for this basically says to check everything I
> listed...
>
>
>
> Jonathan
>
>
>
>
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> ********************SAVE PAPER - THINK BEFORE YOU PRINT***********************************
***************
>
>
> The information contained in this e-mail is strictly confidential, some or all of which may be legally privileged.
>
> Access to this e-mail by any person other than the recipient is prohibited. If you have received this message in
>
> error, any use, disclosure, copying, printing, distribution of, replying to or any action taken or omitted to be
>
> taken in reliance on this e-mail, is prohibited. Please advise the sender immediately should this e-mail have been
>
> incorrectly addressed or transmitted, and then delete the email and any attachment sent with it from your computer.
>
>
> You are advised that urgent, time sensitive and confidential communications should not be sent by e-mail. You
>
> accept that any instructions are deemed to have been given at the time the recipient(s) accesses them and that
>
> delivery receipt does not constitute acknowledgement or receipt by the intended recipient(s).
>
>
> You acknowledge that e-mails are not secure and you accept the risk of malfunction, viruses, unauthorised
>
> interference, mis-delivery or delay. Charles Stanley reserves the right to monitor and/or record emails sent and
>
> received via its network for any lawful business purpose in accordance with applicable law and regulations.
>
> ****************************************
****************************************
***********************
>
>
> Charles Stanley & Co. Ltd
> Registered Office: 25 Luke Street London EC2A 4AR
>
> Tel: 0207 739 8200 Fax: 0207 739 7798
> Registered in England No. 1903304
>
>
> Charles Stanley Sutherlands and Charles Stanley Securities are divisions of Charles Stanley & Co. Ltd
>
>
> Authorised and Regulated by the Financial Services Authority, Member of the London Stock Exchange, The
>
> International Capital Market Association and The London International Financial Futures & Options Exchange.
>
>
> This footnote also confirms that this email message has been swept by McAfee VirusScan and SurfControl Email
> Filter software.
>
| |
| Justin Steinberg 2007-02-26, 1:11 pm |
| Documentation indicates that AC data is migrated properly during a 4.x to
5.x upgrade.
http://www.cisco.com/en/US/products....html#wp1145819
However, read the AC section in the latest DMA upgrade guide.
http://www.cisco.com/en/US/products...d6.html#wp54434
Justin
On 2/26/07, Jonathan Charles <jonvoip@gmail.com> wrote:
>
> It was a new, clean install...
>
> However, it seems unlikely that cisco would migrate the old system to the
> new correctly...
>
>
> All DMA does is migrate data from SQL to Informix...
>
>
> Jonathan
>
> On 2/26/07, Nick Kassel <Nick.Kassel@charles-stanley.co.uk> wrote:
>
>
|
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