|
Home > Archive > Voice over IP Cisco > March 2007 > Other Call Center Alternatives
You are viewing an archived Text-only version of the thread.
To view this thread in it's original format and/or if you want to reply to
this thread please [click here]
| Author |
Other Call Center Alternatives
|
|
| CarlosOrtiz@bayviewfinancial.com 2007-03-01, 1:11 pm |
| Is anyone using another Call Center product out there that integrates well
with Call Mgr 4.1.3? We have reached the limits on our IPCC Express
server for users and supervisors and would like to investigate
alternatives. IPCC Enterprise represents a large increase in price so I
would prefer not to go tthat route. We would like a product that offers
redundancy and good reporting functionality (including custom reports).
Another IPCC Express box is an option but I'd like some other ideas.
Thanks,
Carlos
| |
| Kris Seraphine 2007-03-01, 7:11 pm |
| Arc solutions has a product called call connect but I have no idea how it
compares to IPCC enterprise feature-wise.
http://www.arcsolutions.com/NorthAm...CallConnect.htm
On 3/1/07, CarlosOrtiz@bayviewfinancial.com <
CarlosOrtiz@bayviewfinancial.com> wrote:
>
>
> Is anyone using another Call Center product out there that integrates well
> with Call Mgr 4.1.3? We have reached the limits on our IPCC Express
> server for users and supervisors and would like to investigate alternatives.
> IPCC Enterprise represents a large increase in price so I would prefer not
> to go tthat route. We would like a product that offers redundancy and good
> reporting functionality (including custom reports). Another IPCC Express
> box is an option but I'd like some other ideas.
>
> Thanks,
>
> Carlos
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
--
kris seraphine
| |
| CarlosOrtiz@bayviewfinancial.com 2007-03-01, 7:11 pm |
| Looks interesting. We actually are going to be testing their ARC Console
solution pretty soon. That was handled by someone else as I didn't even
know they had a call center product.
Any other suggestions out there?
"Kris Seraphine" <baryonyx5@gmail.com>
03/01/2007 03:10 PM
To
"CarlosOrtiz@bayviewfinancial.com" <CarlosOrtiz@bayviewfinancial.com>
cc
cisco-voip@puck.nether.net
Subject
Re: [cisco-voip] Other Call Center Alternatives
Arc solutions has a product called call connect but I have no idea how it
compares to IPCC enterprise feature-wise.
http://www.arcsolutions.com/NorthAm...CallConnect.htm
On 3/1/07, CarlosOrtiz@bayviewfinancial.com <
CarlosOrtiz@bayviewfinancial.com> wrote:
Is anyone using another Call Center product out there that integrates well
with Call Mgr 4.1.3? We have reached the limits on our IPCC Express
server for users and supervisors and would like to investigate
alternatives. IPCC Enterprise represents a large increase in price so I
would prefer not to go tthat route. We would like a product that offers
redundancy and good reporting functionality (including custom reports).
Another IPCC Express box is an option but I'd like some other ideas.
Thanks,
Carlos
________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
--
kris seraphine
|
|
|
|
|