Voice over IP Cisco - MOH problems

Author

MOH problems

Paul Choi

2007-03-19, 7:12 pm

We have a CCM 4.1(3)sr4d cluster that we have no media
resource groups set, no MOH servers set, yet we have
MOH playing when users are put on hold throughout the
cluster! How do we configure the CCM cluster to only
play the three beeps instead?

Perplexed...
Paul

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Kent

2007-03-20, 1:11 am

by default any media that is not assigned to a group is assigned to all
devices. Create a resource group/list put in the moh devices.

but I just re-read your message.... you can always deactivate the
services associated with moh.

Paul Choi wrote:
> We have a CCM 4.1(3)sr4d cluster that we have no media
> resource groups set, no MOH servers set, yet we have
> MOH playing when users are put on hold throughout the
> cluster! How do we configure the CCM cluster to only
> play the three beeps instead?
>
> Perplexed...
> Paul
>
>
>
> ________________________________________
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>
>

Paul Choi

2007-03-20, 1:11 am

Kent,

Thanks a lot! That's exactly the answer for which I
was looking!

Much appreciated,
Paul

--- Kent <nws@fredf.org> wrote:

> by default any media that is not assigned to a group
> is assigned to all
> devices. Create a resource group/list put in the
> moh devices.
>
> but I just re-read your message.... you can always
> deactivate the
> services associated with moh.
>
> Paul Choi wrote:
> media
> have
> the
> only
>
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Paul Choi

2007-03-20, 1:12 am

When we disable the services associated with MOH, when
we make an external call with IP Communicator, and
place myself on hold. It hangs up on the call. So
it's not dead air, it's when you press HOLD on the IP
phone, it drops the call.

So disabling those services does not seem to fix our
MOH problems.

You're saying that if we place our media inside of a
media group with no audio assigned to it, we'll be
able to prevent the default MOH file from streaming to
phones?

Paul

--- Kent <nws@fredf.org> wrote:

> by default any media that is not assigned to a group
> is assigned to all
> devices. Create a resource group/list put in the
> moh devices.
>
> but I just re-read your message.... you can always
> deactivate the
> services associated with moh.
>
> Paul Choi wrote:
> media
> have
> the
> only
>
________________________________________
________________________________________
____
>
http://advision.webevents.yahoo.com...tures_spam.html
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>

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Kent

2007-03-20, 1:12 am

hmm, sounds like something some place in ccm is messed up. (yeah
duh..)

as for the mrl and mgl. If the services are left out of a group,
then the work like the <none> of partitions and call search spaces.
They become available to everthing. So simply creating a new group
and assiging the moh resources to it, and not assigning that group
to anything will prevent them from being available to the other
devices.

However this really does not answer your question, since you said no
moh servers are configured...? CCM install should have initially set
them up. and one is usually enabled. Have you verified that ccm
did not setup something that your unaware of?
also by default it setups that generic moh file to stream.

So... if the moh file is not set in the device pool, and there are no
moh servers running. You will probably need to send a quick ccm
trace to see where the stream source is comming from.

Is this an h323 router? Routers can also source music.

Hope some of that helps.

On Mar 19, 2007, at 9:02 PM, Paul Choi wrote:

> When we disable the services associated with MOH, when
> we make an external call with IP Communicator, and
> place myself on hold. It hangs up on the call. So
> it's not dead air, it's when you press HOLD on the IP
> phone, it drops the call.
>
> So disabling those services does not seem to fix our
> MOH problems.
>
> You're saying that if we place our media inside of a
> media group with no audio assigned to it, we'll be
> able to prevent the default MOH file from streaming to
> phones?
>
> Paul
>
> --- Kent <nws@fredf.org> wrote:
>
> ________________________________________
______________________________
> ______________
> http://advision.webevents.yahoo.com...tures_spam.html
>
>
>
>
> ________________________________________
______________________________
> ______________
> 8:00? 8:25? 8:40? Find a flick in no time
> with the Yahoo! Search movie showtime shortcut.
> http://tools.search.yahoo.com/shortcuts/#news
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip

Ahmed Elnagar

2007-03-20, 1:11 pm

Dear Paul;

just go to the device pool in which the phones are placed and from User Hold MOH Audio Source choose none and you will get the tone on hold not music on hold function.

BTW ensure that this option is not selected on the phone, I mean ensure that it is set to none also on the phone.

Thanks and Best Regards

Ahmed A. Elnagar
Network Field Engineer

Advanced Computer Technology (ACT)
16 Fawzy Ramah St.Off Shehab St.Mohandessin, Giza, Egypt
Postal Code:12411 Cairo Egypt

Mob: +2010-2833868
Website: www.act-eg.com
E-mail: aelnagar@act-eg.com

________________________________

From: cisco-voip-bounces@puck.nether.net on behalf of Paul Choi
Sent: Tue 20-Mar-07 5:02 AM
To: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] MOH problems

When we disable the services associated with MOH, when
we make an external call with IP Communicator, and
place myself on hold. It hangs up on the call. So
it's not dead air, it's when you press HOLD on the IP
phone, it drops the call.

So disabling those services does not seem to fix our
MOH problems.

You're saying that if we place our media inside of a
media group with no audio assigned to it, we'll be
able to prevent the default MOH file from streaming to
phones?

Paul

--- Kent <nws@fredf.org> wrote:

> by default any media that is not assigned to a group
> is assigned to all
> devices. Create a resource group/list put in the
> moh devices.
>
> but I just re-read your message.... you can always
> deactivate the
> services associated with moh.
>
> Paul Choi wrote:
> media
> have
> the
> only
>
________________________________________
________________________________________
____
>
http://advision.webevents.yahoo.com...tures_spam.html
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>

________________________________________
________________________________________
____
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with the Yahoo! Search movie showtime shortcut.
http://tools.search.yahoo.com/shortcuts/#news
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_______
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Paul Choi

2007-03-20, 7:11 pm

We already have this set on the cluster.

Paul
--- Ahmed Elnagar <aelnagar@ACT-EG.COM> wrote:

> Dear Paul;
>
> just go to the device pool in which the phones are
> placed and from User Hold MOH Audio Source choose
> none and you will get the tone on hold not music on
> hold function.
>
> BTW ensure that this option is not selected on the
> phone, I mean ensure that it is set to none also on
> the phone.
>
> Thanks and Best Regards
>
> Ahmed A. Elnagar

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Kent

2007-03-20, 7:11 pm

would need to see logs then, something is telling the phone/gateway to
go someplace and start streaming.

Did this have moh setup at one time, if so, Have you done a Reset at
the server level to insure all tftp files got updated?

Paul Choi wrote:
> We already have this set on the cluster.

>
> Paul
> --- Ahmed Elnagar <aelnagar@ACT-EG.COM> wrote:
>
>
>
>
>
>
> ________________________________________
________________________________________
____
> Be a PS3 game guru.
> Get your game face on with the latest PS3 news and previews at Yahoo! Games.
> http://videogames.yahoo.com/platform?platform=120121
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>

Ahmed Elnagar

2007-03-22, 7:11 pm

Hello paul;

I have just passed by this information and I donot know maybe it could help

Tone on Hold Timer
This parameter specifies the number of seconds between every two hold tones that are played when a call is put on hold. For non-MGCP-based devices, if this value is 0, the held device will play the hold tone only one time when t e caller is put on hold; if the value is 200000, no hold tone plays; otherwise, the held device will play the hold tone every so many seconds (specified by this value) repeatedly. If the specified value is less than 5 seconds, the device will raise it to 5 seconds. For MGCP-based devices, the hold tone is disabled if this value is 0 or 200000; any other value will enable the hold tone on MGCP-based devices when the caller is put on hold.

Thanks and Best Regards

Ahmed A. Elnagar
Network Field Engineer

Advanced Computer Technology (ACT)
16 Fawzy Ramah St.Off Shehab St.Mohandessin, Giza, Egypt
Postal Code:12411 Cairo Egypt

Mob: +2010-2833868
Website: www.act-eg.com
E-mail: aelnagar@act-eg.com

________________________________

From: cisco-voip-bounces@puck.nether.net on behalf of Kent
Sent: Wed 21-Mar-07 1:35 AM
To: Paul Choi
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] MOH problems

would need to see logs then, something is telling the phone/gateway to
go someplace and start streaming.

Did this have moh setup at one time, if so, Have you done a Reset at
the server level to insure all tftp files got updated?

Paul Choi wrote:
> We already have this set on the cluster.

Andre Beck

2007-03-26, 1:11 pm

Hi,

On Mon, Mar 19, 2007 at 08:02:03PM -0700, Paul Choi wrote:
> When we disable the services associated with MOH, when
> we make an external call with IP Communicator, and
> place myself on hold. It hangs up on the call. So
> it's not dead air, it's when you press HOLD on the IP
> phone, it drops the call.

You nuked your MTPs.

> So disabling those services does not seem to fix our
> MOH problems.
>
> You're saying that if we place our media inside of a
> media group with no audio assigned to it, we'll be
> able to prevent the default MOH file from streaming to
> phones?

I assume the easiest way to do this is to set the "Run Flag" in the
MOH Server page to "No". Disabling Media Streaming Services altogether
is no good idea, as it will also kill the Annunciator and MTP. The
latter is necessary for Hold/Forward with most H.323 gateways (even
though there are rumours you wouldn't need MTPs with cisco H.323 GWs,
I've found this to be only true with Unicast MOH, while Multicast MOH
participation of a cisco H.323 GW [like a 3745 on IOS 12.4] required
the MTP or else you get static silence when an outside call is held).

HTH,
Andre.
--
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or "how to turn a complete illusion into a neverending money source"

-> Andre Beck +++ ABP-RIPE +++ IBH Prof. Dr. Horn GmbH, Dresden <-