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7960s become unresponsive
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| What are some reasons for no dialtone on handset or spakerphone until you reboot phone....load issue ?
Jason via Treo 700p
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| Paul Choi 2007-03-20, 1:11 pm |
| Have you attempted a factory reset of the problem
phones?
--- jason.aarons@us.didata.com wrote:
> What are some reasons for no dialtone on handset or
> spakerphone until you reboot phone....load issue ?
>
> Jason via Treo 700p
>
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| Jason Aarons \(US\) 2007-03-20, 7:11 pm |
| No, they power-cycle the phones and they work for some time then become
un-responsive at some point (maybe overnight).
I'm thinking the SCCP packets to the subscriber are being dropped. I
don't have any information yet, device loads, ccm versions, etc.
-----Original Message-----
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Paul Choi
Sent: Tuesday, March 20, 2007 1:34 PM
To: Cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] 7960s become unresponsive
Have you attempted a factory reset of the problem
phones?
--- jason.aarons@us.didata.com wrote:
> What are some reasons for no dialtone on handset or
> spakerphone until you reboot phone....load issue ?
>
> Jason via Treo 700p
>
> -----------------------------------------
> Disclaimer:
>
> This e-mail communication and any attachments may
> contain
> confidential and privileged information and is for
> use by the
> designated addressee(s) named above only. If you
> are not the
> intended addressee, you are hereby notified that you
> have received
> this communication in error and that any use or
> reproduction of
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> unlawful. If you have received this communication
> in error, please
> notify us immediately by replying to this message
> and deleting it
> from your computer. Thank you.
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_______
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> https://puck.nether.net/mailman/listinfo/cisco-voip
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| |
| Paul Choi 2007-03-20, 7:11 pm |
| Did you check the phone's status messages for any
useful diagnostic information?
Paul
--- "Jason Aarons (US)" <jason.aarons@us.didata.com>
wrote:
[vbcol=seagreen]
> No, they power-cycle the phones and they work for
> some time then become
> un-responsive at some point (maybe overnight).
>
> I'm thinking the SCCP packets to the subscriber are
> being dropped. I
> don't have any information yet, device loads, ccm
> versions, etc.
>
> -----Original Message-----
> From: cisco-voip-bounces@puck.nether.net
> [mailto:cisco-voip-bounces@puck.nether.net] On
> Behalf Of Paul Choi
> Sent: Tuesday, March 20, 2007 1:34 PM
> To: Cisco-voip@puck.nether.net
> Subject: Re: [cisco-voip] 7960s become unresponsive
>
> Have you attempted a factory reset of the problem
> phones?
>
> --- jason.aarons@us.didata.com wrote:
>
> or
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| |
| Jonathan Charles 2007-03-21, 1:12 am |
| What version of code?
If you have a bunch of phones doing stupid stuff, I would get a new devpack
on there... just first step in troubleshooting this kind of thing...
If it's one phone, then it is could be a combination of firmware or
broken-phone syndrome.
Jonathan
On 3/20/07, jason.aarons@us.didata.com <jason.aarons@us.didata.com> wrote:
>
> What are some reasons for no dialtone on handset or spakerphone until you
> reboot phone....load issue ?
>
> Jason via Treo 700p
>
> -----------------------------------------
> Disclaimer:
>
> This e-mail communication and any attachments may contain
> confidential and privileged information and is for use by the
> designated addressee(s) named above only. If you are not the
> intended addressee, you are hereby notified that you have received
> this communication in error and that any use or reproduction of
> this email or its contents is strictly prohibited and may be
> unlawful. If you have received this communication in error, please
> notify us immediately by replying to this message and deleting it
> from your computer. Thank you.
> ________________________________________
_______
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> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
| |
| Jonathan Charles 2007-03-21, 1:11 pm |
| You might as well beta-test for Cisco... they need the real-world testing....
I cannot count the number of times I have used a customer to see if a new
release from cisco was going to blow up (just make sure that customer is not
the 'freak-out and sue you' kind of customer...)
Eventually, you have to try the new code on someone to see what happens...
Generally, I have found that the three-week rule is a good thing to
follow... if it is still on CCO after three weeks, it is probably stable...
Jonathan
On 3/21/07, Jason Aarons (US) <jason.aarons@us.didata.com> wrote:
>
> I haven't found out yet from the customer what versions, device load. I
> understood it is multiple phones. I'll know more by tomorrow, I'm waitingon
> VPN login to them.
>
>
>
> What device load and model phone are you seeing these issues in.
>
>
>
> So far, 8.0(4.0)SR2 has had few issues, but I've hit a 7970 Mute heard on
> far end bug that is fixed in 8.2(X). Not sure I want to go to 8.2X yet…
>
>
>
> *From:* Jonathan Charles [mailto:jonvoip@gmail.com]
> *Sent:* Wednesday, March 21, 2007 1:26 AM
> *To:* Jason Aarons (US)
> *Cc:* Cisco-voip@puck.nether.net
> *Subject:* Re: [cisco-voip] 7960s become unresponsive
>
>
>
> What version of code?
>
> If you have a bunch of phones doing stupid stuff, I would get a new
> devpack on there... just first step in troubleshooting this kind of thing....
>
> If it's one phone, then it is could be a combination of firmware or
> broken-phone syndrome.
>
>
>
> Jonathan
>
> On 3/20/07, *jason.aarons@us.didata.com* < jason.aarons@us.didata.com>
> wrote:
>
> What are some reasons for no dialtone on handset or spakerphone until you
> reboot phone....load issue ?
>
> Jason via Treo 700p
>
> -----------------------------------------
> Disclaimer:
>
> This e-mail communication and any attachments may contain
> confidential and privileged information and is for use by the
> designated addressee(s) named above only. If you are not the
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> unlawful. If you have received this communication in error, please
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> from your computer. Thank you.
> ________________________________________
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>
>
>
> ------------------------------
>
> * Disclaimer: This e-mail communication and any attachments may contain
> confidential and privileged information and is for use by the designated
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