| Miller, Steve 2007-03-30, 7:12 pm |
| That's good thinking. Of the 100 calls in 3 months, there were 57
different users who dialed 911 and the ones who did it more than once,
usually did it one call after another and then corrected their mistake.
Was it difficult to change the access code?
Steve Miller
Telecom Engineer
Dickstein Shapiro LLP
1825 Eye Street NW | Washington, DC 20006
Tel (202) 420-3370 Fax (202)-330-5607
millers@dicksteinshapiro.com <mailto:millers@dicksteinshapiro.com>
________________________________
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Kris Seraphine
Sent: Friday, March 30, 2007 10:09 AM
To: Jerri Robbins
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Quick Question About 911 Policy - Please
Respond -Quick Response
We ended up switch the access code to 8 to cut down on false dials but
20 to 30 911 calls a month for only 100 users seems extreme. Do you
have anyone using the dial from outlook plugin? I've had situations
where a customer deploys it and an employee configures dialing rules
incorrectly causing a bunch of 911 calls. You may also want to do a CDR
search for 911 calls and see if the bulk of them are coming from the
same source.
On 3/30/07, Jerri Robbins <jrobbins@mercurypay.com> wrote:
We were having similar problems with 911 calls with 9 as the
access code. With only 100 employees we were experiencing between 20
and 30 911 false calls a month. We switched to access code 8 about a
year ago and have had 3 since then.
Jerri
From: cisco-voip-bounces@puck.nether.net [mailto:
cisco-voip-bounces@puck.nether.net
<mailto:cisco-voip-bounces@puck.nether.net> ] On Behalf Of Jonathan
Charles
Sent: Friday, March 30, 2007 7:17 AM
To: Miller, Steve
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Quick Question About 911 Policy -
Please Respond -Quick Response
Illinois law says that anyone visiting the site should be able
to pick up a phone (without knowing the access code) and get emergency
assistance...
To be honest, creating both patterns is just a good idea... (do
you want to be responsible because you didn't?)
However, I would recommend changing your access code to 7 or 8
to ensure you don't get a lot of misdialed 911 calls...
Jonathan
On 3/29/07, Miller, Steve <MillerS@dicksteinshapiro.com> wrote:
We currently program our Call Manager to dial 911 as well as (9)
911. Is there anything legal that forces us to do so? We've had 100
false 911 calls over the past 3 months and I would like to restrict 911
and force everyone to call (9) 911 using the access code as they would
for any other outside number. Opinions? Legal facts? Please let me
know!
Steve Miller
Telecom Engineer
Dickstein Shapiro LLP
1825 Eye Street NW | Washington, DC 20006
Tel (202) 420-3370 Fax (202)-330-5607
millers@dicksteinshapiro.com
<mailto:millers@dicksteinshapiro.com>
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