| Ed Leatherman 2007-03-30, 7:12 pm |
| What? I didnt call 911 by accident, your cdr records are certainly wrong!
(never mind the callmanager traces showing the keys being pressed)
Getting people here to stay on the line and explain (admit) that they
misdialed and there is no emergency has been a struggle =\
On 3/30/07, Jason Burwell <BurwellJ@firstcharter.com> wrote:
>
> We just tell people to stay on the line and explain that it was an
> accidental call if they do dial 911- this prevents police response. If
> someone keeps dialing 911 the manager steps in. It seems to work OK for us
> and better than me having to change 500 route patterns!
>
>
>
> Jason T. Burwell
>
> Infrastructure/Telecommunications
>
> First Charter Bank
>
> 10200 David Taylor Drive
>
> Charlotte, NC 28262
>
> ph-704-688-4664
>
> fax-704-688-4901
>
> www.firstcharter.com
> ------------------------------
>
> *From:* cisco-voip-bounces@puck.nether.net [mailto:
> cisco-voip-bounces@puck.nether.net] *On Behalf Of *Kris Seraphine
> *Sent:* Friday, March 30, 2007 10:09 AM
> *To:* Jerri Robbins
> *Cc:* cisco-voip@puck.nether.net
> *Subject:* Re: [cisco-voip] Quick Question About 911 Policy - Please
> Respond-Quick Response
>
>
>
> We ended up switch the access code to 8 to cut down on false dials but 20
> to 30 911 calls a month for only 100 users seems extreme. Do you have
> anyone using the dial from outlook plugin? I've had situations where a
> customer deploys it and an employee configures dialing rules incorrectly
> causing a bunch of 911 calls. You may also want to do a CDR search for 911
> calls and see if the bulk of them are coming from the same source.
>
> On 3/30/07, *Jerri Robbins* <jrobbins@mercurypay.com> wrote:
>
> We were having similar problems with 911 calls with 9 as the access code.
> With only 100 employees we were experiencing between 20 and 30 911 false
> calls a month. We switched to access code 8 about a year ago and have had 3
> since then.
>
>
>
> *Jerri*
>
> *From:* cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net]
> *On Behalf Of *Jonathan Charles
> *Sent:* Friday, March 30, 2007 7:17 AM
> *To:* Miller, Steve
> *Cc:* cisco-voip@puck.nether.net
> *Subject:* Re: [cisco-voip] Quick Question About 911 Policy - Please
> Respond -Quick Response
>
>
>
> Illinois law says that anyone visiting the site should be able to pick up
> a phone (without knowing the access code) and get emergency assistance...
>
> To be honest, creating both patterns is just a good idea... (do you want
> to be responsible because you didn't?)
>
> However, I would recommend changing your access code to 7 or 8 to ensure
> you don't get a lot of misdialed 911 calls...
>
>
> Jonathan
>
> On 3/29/07, *Miller, Steve* <MillerS@dicksteinshapiro.com> wrote:
>
> We currently program our Call Manager to dial 911 as well as (9) 911. Is
> there anything legal that forces us to do so? We've had 100 false 911 calls
> over the past 3 months and I would like to restrict 911 and force everyone
> to call (9) 911 using the access code as they would for any other outside
> number. Opinions? Legal facts? Please let me know!
>
>
>
> Steve Miller
> Telecom Engineer
> Dickstein Shapiro LLP
> 1825 Eye Street NW | Washington, DC 20006
> Tel (202) 420-3370 Fax (202)-330-5607
> millers@dicksteinshapiro.com
>
> --------------------------------------------------------
>
> This e-mail message and any attached files are confidential and are intended solely for the use of the addressee(s) named above. This communication may contain material protected by attorney-client, work product, or other privileges. If you are not the
intended recipient or person responsible for delivering this confidential communication to the intended recipient, you have received this communication in error, and any review, use, dissemination, forwarding, printing, copying, or other distribution of t
his e-mail message and any attached files is strictly prohibited. Dickstein Shapiro reserves the right to monitor any communication that is created, received, or sent on its network. If you have received this confidential communication in error, please n
otify the sender immediately by reply e-mail message and permanently delete the original message.
>
>
>
>
>
> To reply to our email administrator directly, send an email to postmaster@dicksteinshapiro.com
>
>
>
>
>
> Dickstein Shapiro LLP
>
> http://www.DicksteinShapiro.com <http://www.dicksteinshapiro.com/>
>
> ========================================
======================================
>
>
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
>
>
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
>
>
> --
> kris seraphine
>
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
--
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations
|