| Ed Leatherman 2007-05-14, 7:11 pm |
| I don't think CAR can give you want you are looking for, it seems to be
primarily setup for outbound call billing. You could do a SQL query on your
database to get a number of inbound calls. I'm not sure how you would find
which calls were transfered though from CDR info, would be interesting to
see how if it's possible.
On 5/14/07, Brian <bms314@gmail.com> wrote:
>
> I've got a newbie question on using CAR on CCM 4.1(3). We'd like to be
> able to create a report to find out how many calls come into our main
> number. We'd also like to know how many of these calls are transferred and
> where these calls are transferred to.
>
> Does CAR support this kind of reporting? Or do I need some third party
> package to be able to parse CDR's? Any suggestions would be greatly
> appreciated.
>
> Thanks,
> Brian
>
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--
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations
|