|
Home > Archive > Voice over IP Cisco > May 2007 > FAX not working to one number
You are viewing an archived Text-only version of the thread.
To view this thread in it's original format and/or if you want to reply to
this thread please [click here]
| Author |
FAX not working to one number
|
|
| Erick Bergquist 2007-05-16, 7:11 pm |
| I have a strange FAX issue, where a FAX machine connected to a VG224 can send/receive FAX to any number but is not able to send one outside number a FAX. It can receive FAX's from them fine, just not send. The FAX machines phone or a phone plugged into th
e FAX phone line can call the # fine so there is not a CSS issue, etc.
The FAX machine is plugged into a VG224 with IOS 12.4(11)T , the VG224 is configured as SCCP (stcapp) and we have tried setting the port capabilty to modem passthrough and not with no change.
The PSTN Gateway is a cisco 2821 with a PRI, it is MGCP and running IOS 12.4(9)T and has FAX relay disabled.
We have tried 7 different FAX machines of different models and neither are able to call this particular outside FAX machine when going over IPT. When the FAX machines are plugged into a traditional analog circuit there is not a problem and the FAX works f
ine.
Any ideas?
________________________________________
________________________________________
____
Sucker-punch spam with award-winning protection.
Try the free Yahoo! Mail Beta.
http://advision.webevents.yahoo.com...tures_spam.html
| |
| Jonathan Charles 2007-05-16, 7:11 pm |
| Why do you think it is a problem on your end?
Jonathan
On 5/16/07, Erick Bergquist <erickbe@yahoo.com> wrote:
> I have a strange FAX issue, where a FAX machine connected to a VG224 can send/receive FAX to any number but is not able to send one outside number a FAX. It can receive FAX's from them fine, just not send. The FAX machines phone or a phone plugged into
the FAX phone line can call the # fine so there is not a CSS issue, etc.
>
> The FAX machine is plugged into a VG224 with IOS 12.4(11)T , the VG224 is configured as SCCP (stcapp) and we have tried setting the port capabilty to modem passthrough and not with no change.
>
> The PSTN Gateway is a cisco 2821 with a PRI, it is MGCP and running IOS 12.4(9)T and has FAX relay disabled.
>
> We have tried 7 different FAX machines of different models and neither are able to call this particular outside FAX machine when going over IPT. When the FAX machines are plugged into a traditional analog circuit there is not a problem and the FAX works
fine.
>
> Any ideas?
>
>
>
>
> ________________________________________
________________________________________
____
> Sucker-punch spam with award-winning protection.
> Try the free Yahoo! Mail Beta.
> http://advision.webevents.yahoo.com...tures_spam.html
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
| |
| Ahmed Elnagar 2007-05-19, 1:11 pm |
| try to make sure that ECM feature is disabled. this may cause fax failure
Thanks and Best Regards
Ahmed A. Elnagar
Network Field Engineer
Advanced Computer Technology (ACT)
16 Fawzy Ramah St.Off Shehab St.Mohandessin, Giza, Egypt
Postal Code:12411 Cairo Egypt
Mob: +2010-2833868
Website: www.act-eg.com
E-mail: aelnagar@act-eg.com
________________________________
From: cisco-voip-bounces@puck.nether.net on behalf of Erick Bergquist
Sent: Wed 16-May-07 9:10 PM
To: ciscovoip
Subject: [cisco-voip] FAX not working to one number
I have a strange FAX issue, where a FAX machine connected to a VG224 can send/receive FAX to any number but is not able to send one outside number a FAX. It can receive FAX's from them fine, just not send. The FAX machines phone or a phone plugged into the FAX phone line can call the # fine so there is not a CSS issue, etc.
The FAX machine is plugged into a VG224 with IOS 12.4(11)T , the VG224 is configured as SCCP (stcapp) and we have tried setting the port capabilty to modem passthrough and not with no change.
The PSTN Gateway is a cisco 2821 with a PRI, it is MGCP and running IOS 12.4(9)T and has FAX relay disabled.
We have tried 7 different FAX machines of different models and neither are able to call this particular outside FAX machine when going over IPT. When the FAX machines are plugged into a traditional analog circuit there is not a problem and the FAX works fine.
Any ideas?
________________________________________
________________________________________
____
Sucker-punch spam with award-winning protection.
Try the free Yahoo! Mail Beta.
http://advision.webevents.yahoo.com...tures_spam.html
________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
| |
| Lelio Fulgenzi 2007-05-19, 1:11 pm |
| [cisco-voip] FAX not working to one numberwhere is this disabled?
----- Original Message -----
From: Ahmed Elnagar
To: Erick Bergquist ; ciscovoip
Sent: Saturday, May 19, 2007 9:21 AM
Subject: Re: [cisco-voip] FAX not working to one number
try to make sure that ECM feature is disabled. this may cause fax failure
Thanks and Best Regards
Ahmed A. Elnagar
Network Field Engineer
Advanced Computer Technology (ACT)
16 Fawzy Ramah St.Off Shehab St.Mohandessin, Giza, Egypt
Postal Code:12411 Cairo Egypt
Mob: +2010-2833868
Website: www.act-eg.com
E-mail: aelnagar@act-eg.com
------------------------------------------------------------------------------
From: cisco-voip-bounces@puck.nether.net on behalf of Erick Bergquist
Sent: Wed 16-May-07 9:10 PM
To: ciscovoip
Subject: [cisco-voip] FAX not working to one number
I have a strange FAX issue, where a FAX machine connected to a VG224 can send/receive FAX to any number but is not able to send one outside number a FAX. It can receive FAX's from them fine, just not send. The FAX machines phone or a phone plugged into the FAX phone line can call the # fine so there is not a CSS issue, etc.
The FAX machine is plugged into a VG224 with IOS 12.4(11)T , the VG224 is configured as SCCP (stcapp) and we have tried setting the port capabilty to modem passthrough and not with no change.
The PSTN Gateway is a cisco 2821 with a PRI, it is MGCP and running IOS 12.4(9)T and has FAX relay disabled.
We have tried 7 different FAX machines of different models and neither are able to call this particular outside FAX machine when going over IPT. When the FAX machines are plugged into a traditional analog circuit there is not a problem and the FAX works fine.
Any ideas?
________________________________________
________________________________________
____
Sucker-punch spam with award-winning protection.
Try the free Yahoo! Mail Beta.
http://advision.webevents.yahoo.com...tures_spam.html
________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
------------------------------------------------------------------------------
________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
| |
| Ahmed Elnagar 2007-05-19, 1:11 pm |
| I was using fax realy with a sip connection to a fax server, the configuration that disables the ecm was on the gateway under the voip dial-peer that is pointing to the fax server with this command fax-relay ecm disable I dont know will that be applicable in ur case or not, try to check the the only number that is failing to send faxs to and see what is the type of the fax machine there if it supports ecm then most commonly that is the problem, try search on cisco for ecm for better understanding of this feature, but I was having a case like u exactly I was able to send to all fax numbers excpet one and I discovered that the this one that fails is a multifuction machine that supports ECM and this doesnot work well with our case.
Thanks and Best Regards
Ahmed A. Elnagar
Network Field Engineer
Advanced Computer Technology (ACT)
16 Fawzy Ramah St.Off Shehab St.Mohandessin, Giza, Egypt
Postal Code:12411 Cairo Egypt
Mob: +2010-2833868
Website: www.act-eg.com
E-mail: aelnagar@act-eg.com
________________________________
From: Lelio Fulgenzi [mailto:lelio@uoguelph.ca]
Sent: Sat 19-May-07 5:39 PM
To: Ahmed Elnagar; Erick Bergquist; ciscovoip
Subject: Re: [cisco-voip] FAX not working to one number
where is this disabled?
----- Original Message -----
From: Ahmed Elnagar <mailto:aelnagar@ACT-EG.COM>
To: Erick Bergquist <mailto:erickbe@yahoo.com> ; ciscovoip <mailto:cisco-voip@puck.nether.net>
Sent: Saturday, May 19, 2007 9:21 AM
Subject: Re: [cisco-voip] FAX not working to one number
try to make sure that ECM feature is disabled. this may cause fax failure
Thanks and Best Regards
Ahmed A. Elnagar
Network Field Engineer
Advanced Computer Technology (ACT)
16 Fawzy Ramah St.Off Shehab St.Mohandessin, Giza, Egypt
Postal Code:12411 Cairo Egypt
Mob: +2010-2833868
Website: www.act-eg.com <http://www.act-eg.com/>
E-mail: aelnagar@act-eg.com
________________________________
From: cisco-voip-bounces@puck.nether.net on behalf of Erick Bergquist
Sent: Wed 16-May-07 9:10 PM
To: ciscovoip
Subject: [cisco-voip] FAX not working to one number
I have a strange FAX issue, where a FAX machine connected to a VG224 can send/receive FAX to any number but is not able to send one outside number a FAX. It can receive FAX's from them fine, just not send. The FAX machines phone or a phone plugged into the FAX phone line can call the # fine so there is not a CSS issue, etc.
The FAX machine is plugged into a VG224 with IOS 12.4(11)T , the VG224 is configured as SCCP (stcapp) and we have tried setting the port capabilty to modem passthrough and not with no change.
The PSTN Gateway is a cisco 2821 with a PRI, it is MGCP and running IOS 12.4(9)T and has FAX relay disabled.
We have tried 7 different FAX machines of different models and neither are able to call this particular outside FAX machine when going over IPT. When the FAX machines are plugged into a traditional analog circuit there is not a problem and the FAX works fine.
Any ideas?
________________________________________
________________________________________
____
Sucker-punch spam with award-winning protection.
Try the free Yahoo! Mail Beta.
http://advision.webevents.yahoo.com...tures_spam.html
________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
________________________________
________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
|
|
|
|
|