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Home > Archive > Voice over IP Cisco > May 2007 > Hunt Groups and DND
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Hunt Groups and DND
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| Nick Griffin 2007-05-24, 7:11 pm |
| I have a 5.1 install coming up in the near future. On the customers existing
system they currently use sequential hunt groups in combination with DND.
Their goal is to route customer calls to reps ASAP, the do not disturb
feature keeps the customers wait short by not routing the call to the hunt
group member while that member is in DND mode. Does anyone know of a similar
solution that could be accomplish on CCM5.1? I'm thinking Extension Mobility
with 1 button login, but that seems to take to long with the reset. They
essentially need to be able to "log out" of a hunt group. Looking for any
suggestions.
Regards,
Nick Griffin
| |
| Justin Steinberg 2007-05-24, 7:11 pm |
| This exact feature is in 4.2 or 6.0.
You can hack it in 4.1 or 5.1 by using extension mobility and have
their user device profile add a second line that is the hunt group
member.
Others may have different approaches...
On 5/24/07, Nick Griffin <nick.jon.griffin@gmail.com> wrote:
> I have a 5.1 install coming up in the near future. On the customers existing
> system they currently use sequential hunt groups in combination with DND.
> Their goal is to route customer calls to reps ASAP, the do not disturb
> feature keeps the customers wait short by not routing the call to the hunt
> group member while that member is in DND mode. Does anyone know of a similar
> solution that could be accomplish on CCM5.1? I'm thinking Extension Mobility
> with 1 button login, but that seems to take to long with the reset. They
> essentially need to be able to "log out" of a hunt group. Looking for any
> suggestions.
>
> Regards,
>
> Nick Griffin
>
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
| |
| Voll, Scott 2007-05-25, 1:12 pm |
| IPCCx.
-----Original Message-----
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Justin
Steinberg
Sent: Thursday, May 24, 2007 3:49 PM
To: Nick Griffin
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Hunt Groups and DND
This exact feature is in 4.2 or 6.0.
You can hack it in 4.1 or 5.1 by using extension mobility and have
their user device profile add a second line that is the hunt group
member.
Others may have different approaches...
On 5/24/07, Nick Griffin <nick.jon.griffin@gmail.com> wrote:
> I have a 5.1 install coming up in the near future. On the customers
existing
> system they currently use sequential hunt groups in combination with
DND.
> Their goal is to route customer calls to reps ASAP, the do not disturb
> feature keeps the customers wait short by not routing the call to the
hunt
> group member while that member is in DND mode. Does anyone know of a
similar
> solution that could be accomplish on CCM5.1? I'm thinking Extension
Mobility
> with 1 button login, but that seems to take to long with the reset.
They
> essentially need to be able to "log out" of a hunt group. Looking for
any
> suggestions.
>
> Regards,
>
> Nick Griffin
>
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
| |
| Nick Griffin 2007-05-29, 7:11 pm |
| Any other thoughts of suggestions? Thanks
Nick Griffin
On 5/25/07, Voll, Scott <Scott.Voll@wesd.org> wrote:
>
> IPCCx.
>
>
> -----Original Message-----
> From: cisco-voip-bounces@puck.nether.net
> [mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Justin
> Steinberg
> Sent: Thursday, May 24, 2007 3:49 PM
> To: Nick Griffin
> Cc: cisco-voip@puck.nether.net
> Subject: Re: [cisco-voip] Hunt Groups and DND
>
> This exact feature is in 4.2 or 6.0.
>
> You can hack it in 4.1 or 5.1 by using extension mobility and have
> their user device profile add a second line that is the hunt group
> member.
>
> Others may have different approaches...
>
>
>
> On 5/24/07, Nick Griffin <nick.jon.griffin@gmail.com> wrote:
> existing
> DND.
> hunt
> similar
> Mobility
> They
> any
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
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