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Home > Archive > Voice over IP Cisco > May 2007 > Enterprise Contact Center
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Enterprise Contact Center
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| CarlosOrtiz@bayviewfinancial.com 2007-05-29, 7:11 pm |
| Anyone have any suggestions for a an Enterprise Contact Center besides
IPCC. I would actually like to compare features and functionality with
IPCC Enterprise.
Carlos
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| CarlosOrtiz@bayviewfinancial.com 2007-05-29, 7:11 pm |
| Do these integrate with Call Mgr or require their own PBX to run?
"Philip Walenta" <pwalenta@wi.rr.com>
05/29/2007 04:42 PM
To
<CarlosOrtiz@bayviewfinancial.com>
cc
Subject
RE: [cisco-voip] Enterprise Contact Center
You can try Interactive Intelligence (www.inin.com I think). You can also
check out Symposium from Nortel, and Genesys from Avaya.
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of
CarlosOrtiz@bayviewfinancial.com
Sent: Tuesday, May 29, 2007 3:05 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Enterprise Contact Center
Anyone have any suggestions for a an Enterprise Contact Center besides
IPCC. I would actually like to compare features and functionality with
IPCC Enterprise.
Carlos
| |
| Philip Walenta 2007-05-29, 7:11 pm |
| I know Interactive Intelligence does (or did at one time), unsure about the
others.
_____
From: CarlosOrtiz@bayviewfinancial.com
[mailto:CarlosOrtiz@bayviewfinancial.com]
Sent: Tuesday, May 29, 2007 4:05 PM
To: Philip Walenta
Cc: cisco-voip@puck.nether.net
Subject: RE: [cisco-voip] Enterprise Contact Center
Do these integrate with Call Mgr or require their own PBX to run?
"Philip Walenta" <pwalenta@wi.rr.com>
05/29/2007 04:42 PM
To
<CarlosOrtiz@bayviewfinancial.com>
cc
Subject
RE: [cisco-voip] Enterprise Contact Center
You can try Interactive Intelligence ( <http://www.inin.com/> www.inin.com I
think). You can also check out Symposium from Nortel, and Genesys from
Avaya.
_____
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of
CarlosOrtiz@bayviewfinancial.com
Sent: Tuesday, May 29, 2007 3:05 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Enterprise Contact Center
Anyone have any suggestions for a an Enterprise Contact Center besides IPCC.
I would actually like to compare features and functionality with IPCC
Enterprise.
Carlos
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