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Home > Archive > Voice over IP Cisco > June 2007 > Unity Voicemail MW Indicator Problem
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| Author |
Unity Voicemail MW Indicator Problem
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| Tkachuk,Birni 2007-06-04, 1:12 pm |
| Strange happenings with our Unity Voicemail. Last week I received an
onslaught of trouble calls where subscribers were both getting a lamp
but no new voicemail deliveries or the opposite where there would be no
lamp but new voicemails. The occurrences are not specific to any sector
of our network - they are all over the map. Any suggestions?
Birni Tkachuk
Voice Services Administrator
NAIT Information Services Division
Ph: 780-471-7532
Fax 780-491-3083
| |
| Jonathan Charles 2007-06-04, 1:12 pm |
| What is the TSP version, you should be on 8.1.3
Jonathan
On 6/4/07, Tkachuk,Birni <birnit@nait.ca> wrote:
>
>
>
> Strange happenings with our Unity Voicemail. Last week I received an
> onslaught of trouble calls where subscribers were both getting a lamp but no
> new voicemail deliveries or the opposite where there would be no lamp but
> new voicemails. The occurrences are not specific to any sector of our
> network - they are all over the map. Any suggestions?
>
> Birni Tkachuk
> Voice Services Administrator
> NAIT Information Services Division
> Ph: 780-471-7532
> Fax 780-491-3083
>
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
| |
| Voll, Scott 2007-06-04, 1:12 pm |
| Reboot. If you're running UM then Exchange was most likely rebooted and
not sync'd with the inboxes.
Have you ran a sync?
Scott
________________________________
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Tkachuk,Birni
Sent: Monday, June 04, 2007 9:07 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Unity Voicemail MW Indicator Problem
Strange happenings with our Unity Voicemail. Last week I received an
onslaught of trouble calls where subscribers were both getting a lamp
but no new voicemail deliveries or the opposite where there would be no
lamp but new voicemails. The occurrences are not specific to any sector
of our network - they are all over the map. Any suggestions?
Birni Tkachuk
Voice Services Administrator
NAIT Information Services Division
Ph: 780-471-7532
Fax 780-491-3083
| |
| Jonathan Charles 2007-06-04, 7:11 pm |
| Yeah, but his nightly MWI-resync should have fixed it... (if he has it
set up...)
Jonathan
On 6/4/07, Voll, Scott <Scott.Voll@wesd.org> wrote:
>
>
>
>
> Reboot. If you're running UM then Exchange was most likely rebooted and not
> sync'd with the inboxes.
>
>
>
> Have you ran a sync?
>
>
>
> Scott
>
>
>
> ________________________________
>
>
> From: cisco-voip-bounces@puck.nether.net
> [mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of
> Tkachuk,Birni
> Sent: Monday, June 04, 2007 9:07 AM
> To: cisco-voip@puck.nether.net
> Subject: [cisco-voip] Unity Voicemail MW Indicator Problem
>
>
>
>
> Strange happenings with our Unity Voicemail. Last week I received an
> onslaught of trouble calls where subscribers were both getting a lamp but no
> new voicemail deliveries or the opposite where there would be no lamp but
> new voicemails. The occurrences are not specific to any sector of our
> network - they are all over the map. Any suggestions?
>
> Birni Tkachuk
> Voice Services Administrator
> NAIT Information Services Division
> Ph: 780-471-7532
> Fax 780-491-3083
>
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
| |
| Brian Henry 2007-06-04, 7:11 pm |
| Try to give more information in the post so everyone can better assist.
Exchange Version and SP
Unity Version and any ES
TSP version on Unity
CCM Version.
What does your exchange environment looks like? 1,2,etc.. Admins Groups, Routing Groups, Storage Groups, Mailstores.
Brian
________________________________
From: cisco-voip-bounces@puck.nether.net on behalf of Tkachuk,Birni
Sent: Mon 6/4/2007 12:06 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Unity Voicemail MW Indicator Problem
Strange happenings with our Unity Voicemail. Last week I received an onslaught of trouble calls where subscribers were both getting a lamp but no new voicemail deliveries or the opposite where there would be no lamp but new voicemails. The occurrences are not specific to any sector of our network - they are all over the map. Any suggestions?
Birni Tkachuk
Voice Services Administrator
NAIT Information Services Division
Ph: 780-471-7532
Fax 780-491-3083
| |
| Sumit Marwah 2007-06-04, 7:11 pm |
| Also, were there any service packs or patches installed on the Exchange server? Do you see any related errors or warnings in your app Event Log?
Sumit
-----Original Message-----
From: cisco-voip-bounces@puck.nether.net <cisco-voip-bounces@puck.nether.net>
To: Tkachuk,Birni <birnit@nait.ca>; cisco-voip@puck.nether.net <cisco-voip@puck.nether.net>
Sent: Mon Jun 04 13:55:57 2007
Subject: Re: [cisco-voip] Unity Voicemail MW Indicator Problem
Try to give more information in the post so everyone can better assist.
Exchange Version and SP
Unity Version and any ES
TSP version on Unity
CCM Version.
What does your exchange environment looks like? 1,2,etc.. Admins Groups, Routing Groups, Storage Groups, Mailstores.
Brian
________________________________
From: cisco-voip-bounces@puck.nether.net on behalf of Tkachuk,Birni
Sent: Mon 6/4/2007 12:06 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Unity Voicemail MW Indicator Problem
Strange happenings with our Unity Voicemail. Last week I received an onslaught of trouble calls where subscribers were both getting a lamp but no new voicemail deliveries or the opposite where there would be no lamp but new voicemails. The occurrences a
re not specific to any sector of our network - they are all over the map. Any suggestions?
Birni Tkachuk
Voice Services Administrator
NAIT Information Services Division
Ph: 780-471-7532
Fax 780-491-3083
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