|
Home > Archive > Voice over IP Cisco > June 2007 > Upgrade CRA 3.5 to 4.0(5a)
You are viewing an archived Text-only version of the thread.
To view this thread in it's original format and/or if you want to reply to
this thread please [click here]
| Author |
Upgrade CRA 3.5 to 4.0(5a)
|
|
| Reto Gassmann 2007-06-11, 1:12 pm |
| Hi all
has anyone experience upgrading CRSs from 3.5 to 4.0(5a).
I tried it this weekend following the instructions in the cisco Customer
Response Solutions 4.0(5a) Installation Guide (Backup CRS 3.5 / Reimage Server
/ Install CRS 4.0(5a), Restore, Migrate)
It worked well for the first Server.
But I can't restore the second. The backup works fine and ends successful. The
installation of the new CRS files complete without problem. However, if I try
to restore the data from BARS the restore fails after 68% with an LDAP Error.
I made for each CRS a new LDAP Cluster Profile, perhaps this is wrong and I have
to use the same profile for the first and the second server.
Or is it easier to run a new / clean set up for the second CRS.
Any help is appreciated.
Reto
| |
| Johnny Crothers 2007-06-11, 1:12 pm |
| I have done this before... although it was to 4.0(4) the only problem I
had (took 38 hrs to fix) Was a problem with the global.csv file, when
importing it into the new slapd there was a blank space where the extn
number was meant to be. This caused major problems with the restore.
Have you modified the Global.csv file, the global address book for the
IPCC Agents?
I had 2 servers and created a separate LDAP profile for each.
-----Original Message-----
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Reto Gassmann
Sent: 11 June 2007 16:38
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Upgrade CRA 3.5 to 4.0(5a)
Hi all
has anyone experience upgrading CRSs from 3.5 to 4.0(5a).
I tried it this weekend following the instructions in the cisco Customer
Response Solutions 4.0(5a) Installation Guide (Backup CRS 3.5 / Reimage
Server
/ Install CRS 4.0(5a), Restore, Migrate)
It worked well for the first Server.
But I can't restore the second. The backup works fine and ends
successful. The
installation of the new CRS files complete without problem. However, if
I try
to restore the data from BARS the restore fails after 68% with an LDAP
Error.
I made for each CRS a new LDAP Cluster Profile, perhaps this is wrong
and I have
to use the same profile for the first and the second server.
Or is it easier to run a new / clean set up for the second CRS.
Any help is appreciated.
Reto
________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
****************************************
******************************
Any opinions expressed in the email are those of the individual and not necessarily the company. This email and any files transmitted with it are confidential and solely for the use of the intended recipient. If you are not the intended recipient or the
person responsible for delivering it to the intended recipient, be advised that you have received this email in error and that any dissemination, distribution, copying or use is strictly prohibited.
If you have received this email in error, or if you are concerned with the content of this email please e-mail to: e-security.support@vanco.info
The contents of an attachment to this e-mail may contain software viruses which could damage your own computer system. While the sender has taken every reasonable precaution to minimise this risk, we cannot accept liability for any damage which you sustai
n as a result of software viruses. You should carry out your own virus checks before opening any attachments to this e-mail.
Vanco UK Ltd Registered in England No: 2296733 Registered Office: John Busch House, 277 London Road, Isleworth, Middlesex TW7 5AX
Please consider the environment before printing this e-mail
****************************************
******************************
| |
| Ocampo, Walter 2007-06-11, 1:12 pm |
| We up-grade our second server via mirroring which is not supported by Cisco. it worked out fine. The server are the same type HP7845H1. I don't know if works in different type of servers. Also we did not buy the Hot Standby License we are going to keep it as cold standby server.
Here is the procedure. Confirm first how the drives are mirrored. since TAC does not supported, Just understand the possible risk.
Regards,
Walter Ocampo
System Network Analyst
Office of Information Technology
540 S.E 3rd. Ave, Suite 300
Fort Lauderdale, FL 33301
(954) 357 8041_Cell (954) 632 8228
wocampo@broward.org
_
-----Original Message-----
From: cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Johnny Crothers
Sent: Monday, June 11, 2007 11:45 AM
To: Reto Gassmann; cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Upgrade CRA 3.5 to 4.0(5a)
I have done this before... although it was to 4.0(4) the only problem I
had (took 38 hrs to fix) Was a problem with the global.csv file, when
importing it into the new slapd there was a blank space where the extn
number was meant to be. This caused major problems with the restore.
Have you modified the Global.csv file, the global address book for the
IPCC Agents?
I had 2 servers and created a separate LDAP profile for each.
-----Original Message-----
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Reto Gassmann
Sent: 11 June 2007 16:38
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Upgrade CRA 3.5 to 4.0(5a)
Hi all
has anyone experience upgrading CRSs from 3.5 to 4.0(5a).
I tried it this weekend following the instructions in the cisco Customer
Response Solutions 4.0(5a) Installation Guide (Backup CRS 3.5 / Reimage
Server
/ Install CRS 4.0(5a), Restore, Migrate)
It worked well for the first Server.
But I can't restore the second. The backup works fine and ends
successful. The
installation of the new CRS files complete without problem. However, if
I try
to restore the data from BARS the restore fails after 68% with an LDAP
Error.
I made for each CRS a new LDAP Cluster Profile, perhaps this is wrong
and I have
to use the same profile for the first and the second server.
Or is it easier to run a new / clean set up for the second CRS.
Any help is appreciated.
Reto
________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
****************************************
******************************
Any opinions expressed in the email are those of the individual and not necessarily the company. This email and any files transmitted with it are confidential and solely for the use of the intended recipient. If you are not the intended recipient or the person responsible for delivering it to the intended recipient, be advised that you have received this email in error and that any dissemination, distribution, copying or use is strictly prohibited.
If you have received this email in error, or if you are concerned with the content of this email please e-mail to: e-security.support@vanco.info
The contents of an attachment to this e-mail may contain software viruses which could damage your own computer system. While the sender has taken every reasonable precaution to minimise this risk, we cannot accept liability for any damage which you sustain as a result of software viruses. You should carry out your own virus checks before opening any attachments to this e-mail.
Vanco UK Ltd Registered in England No: 2296733 Registered Office: John Busch House, 277 London Road, Isleworth, Middlesex TW7 5AX
Please consider the environment before printing this e-mail
****************************************
******************************
________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
| |
| Jonathan Charles 2007-06-11, 1:12 pm |
| To be honest, I have had so many problems upgrading CRA between major
versions, that I stopped trying.
What I basically do is go in, backup the scripts and prompts, get
screen shots of all applications, resource groups, skills, etc. and
then install CRS 4.0 clean... I then bring the data back into CRS
(open each script with the new CRS editor to convert them first), and
manually recreate everything else.
Depending on complexity, this usually takes about 4-6 hours for the
backup and four to six hours for the installation and restoration of
data.
It isn't pretty, but it has the benefit of working 100% of the time
and is usually faster than the 12 hour TAC case to unscrew an upgrade
(if you can get it to work).
BTW, you do lose historical data here, so I would recommend running
all the reports you want on it.
Jonathan
On 6/11/07, Reto Gassmann <voip@mrga.ch> wrote:
> Hi all
>
> has anyone experience upgrading CRSs from 3.5 to 4.0(5a).
>
> I tried it this weekend following the instructions in the cisco Customer
> Response Solutions 4.0(5a) Installation Guide (Backup CRS 3.5 / Reimage Server
> / Install CRS 4.0(5a), Restore, Migrate)
> It worked well for the first Server.
> But I can't restore the second. The backup works fine and ends successful. The
> installation of the new CRS files complete without problem. However, if I try
> to restore the data from BARS the restore fails after 68% with an LDAP Error.
>
> I made for each CRS a new LDAP Cluster Profile, perhaps this is wrong and I have
> to use the same profile for the first and the second server.
>
> Or is it easier to run a new / clean set up for the second CRS.
>
> Any help is appreciated.
> Reto
>
>
>
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
|
|
|
|
|