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Home > Archive > Voice over IP Cisco > June 2007 > add a 10 sec delay before agent takes next call
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add a 10 sec delay before agent takes next call
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| James Grace 2007-06-12, 1:12 pm |
| ?
is there a way to add a 10 sec delay before agent takes next call. i know that we can set the wrapup timer in the administrator. but the agents have to go into WORK state first. we want the agent to stay in READY and just have a breather before the next call is presented. is this ability there.
James Grace
Systems Engineer
Adcap Network Systems, Inc.
6865 Shiloh Road East, Suite 250
Alpharetta, GA 30005
office: 678-456-6986
direct: 678-456-6761
jgrace@adcapnet.com
www.adcapnet.com <http://www.adcapnet.com/>
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| Erick Bergquist 2007-06-12, 7:11 pm |
| Whats wrong with automatic work for 10 seconds? That is kind of the reason behind that feature.
If they need to be in Ready and not taking calls, and you want a delay, the only other way I can think of doing it is by adding a 10 second delay to the script before the connect step but that would effect all calls.
----- Original Message ----
From: James Grace <jgrace@adcapnet.com>
To: cisco-voip@puck.nether.net
Sent: Tuesday, June 12, 2007 10:29:31 AM
Subject: [cisco-voip] add a 10 sec delay before agent takes next call
?
is there a way to add a 10
sec delay before agent takes next call. i know that we can set the wrapup
timer in the administrator. but the agents have to go into WORK state
first. we want the agent to stay in READY and just have a breather before
the next call is presented. is this ability there.
James Grace
Systems Engineer
Adcap Network Systems,
Inc.
6865 Shiloh Road East, Suite
250
Alpharetta, GA
30005
office:
678-456-6986
direct:
678-456-6761
jgrace@adcapnet.com
www.adcapnet.com
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