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Message Waiting Indication Fixes?
|
|
| Miller, Steve 2007-06-27, 7:11 pm |
| We've always had issues and today is the worst. We have messages
without lights and lights without messages; otherwise, the message
system is working fine. We're running a redundant 4.2.1 Unity setup.
Re-synch doesn't work. Reboot has no effect. The ports look good in
Call Manager. There are no known issues on the Exchange side or
Exchange performance issues. I've opened a TAC case and they don't seem
to know. Any ideas or suggestions would be greatly appreciated. Thank
you!
Steve Miller
Telecom Engineer
Dickstein Shapiro LLP
1825 Eye Street NW | Washington, DC 20006
Tel (202) 420-3370| Fax (202) 330-5607
MillerS@dicksteinshapiro.com
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privileges. If you are not the intended recipient or person
responsible for delivering this confidential communication
to the intended recipient, you have received this
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this e-mail message and any attached files is strictly
prohibited. Dickstein Shapiro reserves the right to monitor
any communication that is created, received, or sent on its
network. If you have received this confidential
communication in error, please notify the sender
immediately by reply e-mail message and permanently delete
the original message.
To reply to our email administrator directly, send an email
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http://www.DicksteinShapiro.com
========================================
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| |
| Voll, Scott 2007-06-27, 7:11 pm |
| How many subscribers? Resync could take a long while.
Does the unity accounts have the right access?
Is Unity having any AD issues?
What does the Event log look like on Unity?
Scott
________________________________
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Miller, Steve
Sent: Wednesday, June 27, 2007 12:52 PM
To: cisco-voip@puck.nether.net
Cc: Jim Engel
Subject: [cisco-voip] Message Waiting Indication Fixes?
We've always had issues and today is the worst. We have messages
without lights and lights without messages; otherwise, the message
system is working fine. We're running a redundant 4.2.1 Unity setup.
Re-synch doesn't work. Reboot has no effect. The ports look good in
Call Manager. There are no known issues on the Exchange side or
Exchange performance issues. I've opened a TAC case and they don't seem
to know. Any ideas or suggestions would be greatly appreciated. Thank
you!
Steve Miller
Telecom Engineer
Dickstein Shapiro LLP
1825 Eye Street NW | Washington, DC 20006
Tel (202) 420-3370| Fax (202) 330-5607
MillerS@dicksteinshapiro.com
--------------------------------------------------------
This e-mail message and any attached files are confidential
and are intended solely for the use of the addressee(s)
named above. This communication may contain material
protected by attorney-client, work product, or other
privileges. If you are not the intended recipient or person
responsible for delivering this confidential communication
to the intended recipient, you have received this
communication in error, and any review, use, dissemination,
forwarding, printing, copying, or other distribution of
this e-mail message and any attached files is strictly
prohibited. Dickstein Shapiro reserves the right to monitor
any communication that is created, received, or sent on its
network. If you have received this confidential
communication in error, please notify the sender
immediately by reply e-mail message and permanently delete
the original message.
To reply to our email administrator directly, send an email
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Dickstein Shapiro LLP
http://www.DicksteinShapiro.com
========================================
================================
======
| |
| Miller, Steve 2007-06-27, 7:11 pm |
| 800, But it's been 8 hours and we have 32 ports.
Steve Miller
Telecom Engineer
Dickstein Shapiro LLP
1825 Eye Street NW | Washington, DC 20006
Tel (202) 420-3370
Fax (202)-330-5607
millers@dicksteinshapiro.com
----- Original Message -----
From: Voll, Scott <Scott.Voll@wesd.org>
To: Miller, Steve; cisco-voip@puck.nether.net <cisco-voip@puck.nether.net>
Cc: Jim Engel <Jim.Engel@apptis.com>
Sent: Wed Jun 27 15:58:35 2007
Subject: RE: [cisco-voip] Message Waiting Indication Fixes?
How many subscribers? Resync could take a long while.
Does the unity accounts have the right access?
Is Unity having any AD issues?
What does the Event log look like on Unity?
Scott
________________________________
From: cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Miller, Steve
Sent: Wednesday, June 27, 2007 12:52 PM
To: cisco-voip@puck.nether.net
Cc: Jim Engel
Subject: [cisco-voip] Message Waiting Indication Fixes?
We've always had issues and today is the worst. We have messages without lights and lights without messages; otherwise, the message system is working fine. We're running a redundant 4.2.1 Unity setup. Re-synch doesn't work. Reboot has no effect. The ports look good in Call Manager. There are no known issues on the Exchange side or Exchange performance issues. I've opened a TAC case and they don't seem to know. Any ideas or suggestions would be greatly appreciated. Thank you!
Steve Miller
Telecom Engineer
Dickstein Shapiro LLP
1825 Eye Street NW | Washington, DC 20006
Tel (202) 420-3370| Fax (202) 330-5607
MillerS@dicksteinshapiro.com
--------------------------------------------------------
This e-mail message and any attached files are confidential
and are intended solely for the use of the addressee(s)
named above. This communication may contain material
protected by attorney-client, work product, or other
privileges. If you are not the intended recipient or person
responsible for delivering this confidential communication
to the intended recipient, you have received this
communication in error, and any review, use, dissemination,
forwarding, printing, copying, or other distribution of
this e-mail message and any attached files is strictly
prohibited. Dickstein Shapiro reserves the right to monitor
any communication that is created, received, or sent on its
network. If you have received this confidential
communication in error, please notify the sender
immediately by reply e-mail message and permanently delete
the original message.
To reply to our email administrator directly, send an email
to postmaster@dicksteinshapiro.com
Dickstein Shapiro LLP
http://www.DicksteinShapiro.com
========================================
======================================
--------------------------------------------------------
This e-mail message and any attached files are confidential
and are intended solely for the use of the addressee(s)
named above. This communication may contain material
protected by attorney-client, work product, or other
privileges. If you are not the intended recipient or person
responsible for delivering this confidential communication
to the intended recipient, you have received this
communication in error, and any review, use, dissemination,
forwarding, printing, copying, or other distribution of
this e-mail message and any attached files is strictly
prohibited. Dickstein Shapiro reserves the right to monitor
any communication that is created, received, or sent on its
network. If you have received this confidential
communication in error, please notify the sender
immediately by reply e-mail message and permanently delete
the original message.
To reply to our email administrator directly, send an email
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========================================
======================================
| |
| Erick Bergquist 2007-06-27, 7:11 pm |
| If you try to refresh MWI on a individual subscriber, does it work or
fail? Does the status on the messages page say pending or something
else if it fails?
Do you have any ports reserved just for dial out MWI function?
There are some unity diag traces that can be turned on and TAC should
be able to assist in this, which will let you see when a message was
left, sent and whether or not Unity got a notification back from the
mail server or not. It has been a long while since I've had to do this
so don't recall the exact traces offhand.
On 6/27/07, Miller, Steve <MillerS@dicksteinshapiro.com> wrote:
>
>
>
> 800, But it's been 8 hours and we have 32 ports.
>
> Steve Miller
> Telecom Engineer
> Dickstein Shapiro LLP
> 1825 Eye Street NW | Washington, DC 20006
> Tel (202) 420-3370
> Fax (202)-330-5607
> millers@dicksteinshapiro.com
>
>
> ----- Original Message -----
> From: Voll, Scott <Scott.Voll@wesd.org>
> To: Miller, Steve; cisco-voip@puck.nether.net <cisco-voip@puck.nether.net>
> Cc: Jim Engel <Jim.Engel@apptis.com>
> Sent: Wed Jun 27 15:58:35 2007
> Subject: RE: [cisco-voip] Message Waiting Indication Fixes?
>
> How many subscribers? Resync could take a long while.
>
>
>
> Does the unity accounts have the right access?
>
>
>
> Is Unity having any AD issues?
>
>
>
> What does the Event log look like on Unity?
>
>
>
> Scott
>
>
>
> ________________________________
>
> From: cisco-voip-bounces@puck.nether.net
> [mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of
> Miller, Steve
> Sent: Wednesday, June 27, 2007 12:52 PM
> To: cisco-voip@puck.nether.net
> Cc: Jim Engel
> Subject: [cisco-voip] Message Waiting Indication Fixes?
>
>
>
> We've always had issues and today is the worst. We have messages without
> lights and lights without messages; otherwise, the message system is working
> fine. We're running a redundant 4.2.1 Unity setup. Re-synch doesn't work.
> Reboot has no effect. The ports look good in Call Manager. There are no
> known issues on the Exchange side or Exchange performance issues. I've
> opened a TAC case and they don't seem to know. Any ideas or suggestions
> would be greatly appreciated. Thank you!
>
>
>
> Steve Miller
> Telecom Engineer
> Dickstein Shapiro LLP
> 1825 Eye Street NW | Washington, DC 20006
> Tel (202) 420-3370| Fax (202) 330-5607
> MillerS@dicksteinshapiro.com
>
>
>
> --------------------------------------------------------
> This e-mail message and any attached files are confidential
> and are intended solely for the use of the addressee(s)
> named above. This communication may contain material
> protected by attorney-client, work product, or other
> privileges. If you are not the intended recipient or person
> responsible for delivering this confidential communication
> to the intended recipient, you have received this
> communication in error, and any review, use, dissemination,
> forwarding, printing, copying, or other distribution of
> this e-mail message and any attached files is strictly
> prohibited. Dickstein Shapiro reserves the right to monitor
> any communication that is created, received, or sent on its
> network. If you have received this confidential
> communication in error, please notify the sender
> immediately by reply e-mail message and permanently delete
> the original message.
>
> To reply to our email administrator directly, send an email
> to postmaster@dicksteinshapiro.com
>
> Dickstein Shapiro LLP
> http://www.DicksteinShapiro.com
>
> ========================================
======================================
>
>
>
> --------------------------------------------------------
> This e-mail message and any attached files are confidential
> and are intended solely for the use of the addressee(s)
> named above. This communication may contain material
> protected by attorney-client, work product, or other
> privileges. If you are not the intended recipient or person
> responsible for delivering this confidential communication
> to the intended recipient, you have received this
> communication in error, and any review, use, dissemination,
> forwarding, printing, copying, or other distribution of
> this e-mail message and any attached files is strictly
> prohibited. Dickstein Shapiro reserves the right to monitor
> any communication that is created, received, or sent on its
> network. If you have received this confidential
> communication in error, please notify the sender
> immediately by reply e-mail message and permanently delete
> the original message.
>
> To reply to our email administrator directly, send an email
> to postmaster@dicksteinshapiro.com
>
> Dickstein Shapiro LLP
> http://www.DicksteinShapiro.com
>
> ========================================
======================================
>
>
>
>
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
| |
| Peterson_Erik@aac.com 2007-06-27, 7:11 pm |
| Also, check in the Telephony Integration Manager for how many ports are
set to do MWI dial out.
| |
| Ocampo, Walter 2007-06-27, 7:11 pm |
| This is a tip from cisco Unity Deployment and solutions guide.
A useful troubleshooting tip if unity reports incorrect voice messages coun=
ts or MWI lamps does not activate as expected is to look in the ($UCInbox) =
and see the messages appearing. If a message appear in the regular inbox b=
ut not the ($UCInbox), that message likely does not have the UCInbox field =
present. Moreover, the router task concludes that the recipient is not DUC-=
enable. =
Regards,
Walter Ocampo
System Network Analyst
Office of Information Technology
540 S.E 3rd. Ave, Suite 300
Fort Lauderdale, FL 33301
(954) 357 8041=A0Cell (954) 632 8228
wocampo@broward.org
=A0
-----Original Message-----
From: cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.ne=
ther.net] On Behalf Of Peterson_Erik@aac.com
Sent: Wednesday, June 27, 2007 4:26 PM
To: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Message Waiting Indication Fixes?
Also, check in the Telephony Integration Manager for how many ports are =
set to do MWI dial out.
________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
| |
| Miller, Steve 2007-06-27, 7:11 pm |
| Thanks! How do I restart the service? Do I de_activate then re-activate?
Steve Miller
Telecom Engineer
Dickstein Shapiro LLP
1825 Eye Street NW | Washington, DC 20006
Tel (202) 420-3370
Fax (202)-330-5607
millers@dicksteinshapiro.com
----- Original Message -----
From: Pat Hayes <pat-cv@wcyv.com>
To: Ocampo, Walter <WOCAMPO@broward.org>
Cc: Peterson_Erik@aac.com <Peterson_Erik@aac.com>; cisco-voip@puck.nether.net <cisco-voip@puck.nether.net>; Miller, Steve
Sent: Wed Jun 27 18:34:59 2007
Subject: Re: [cisco-voip] Message Waiting Indication Fixes?
A good tip indeed, but the $UCInbox view applies to Domino integrations
and the original poster said they have an Exchange integration.
Steve - I'd suggest you check your app log. When a resync starts and
finishes, it writes an informational (not error or warning) message from
CiscoUnity_Notifier to the event log. Filter on those to find what has
been going on.
MWI will be out of sync for at least some people until the resync
finishes. So, if you filter as per above and see that the last message
indicated it was starting a resync, things are going to be messed up
until you can get it to finish.
One last thing - I've seen the resync process take waaay longer than
normal after an exchange outage. If you had one of those, I'd suggest
restarting the AvMsgStoreMonitorSvc (which, will kick off another
resync...but in theory, it'll be much faster :-) ).
HTH,
Pat
-------- Original Message --------
From: "Ocampo, Walter" <WOCAMPO@broward.org>
To: Peterson_Erik@aac.com, cisco-voip@puck.nether.net
Subject: Re:[cisco-voip] Message Waiting Indication Fixes?
Date: 6/27/2007 4:47 PM
> This is a tip from cisco Unity Deployment and solutions guide.
>
> A useful troubleshooting tip if unity reports incorrect voice messages counts or MWI lamps does not activate as expected is to look in the ($UCInbox) and see the messages appearing. If a message appear in the regular inbox but not the ($UCInbox), that message likely does not have the UCInbox field present. Moreover, the router task concludes that the recipient is not DUC-enable.
>
> Regards,
>
> Walter Ocampo
> System Network Analyst
> Office of Information Technology
> 540 S.E 3rd. Ave, Suite 300
> Fort Lauderdale, FL 33301
> (954) 357 8041 Cell (954) 632 8228
> wocampo@broward.org
>
>
> -----Original Message-----
> From: cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Peterson_Erik@aac.com
> Sent: Wednesday, June 27, 2007 4:26 PM
> To: cisco-voip@puck.nether.net
> Subject: Re: [cisco-voip] Message Waiting Indication Fixes?
>
> Also, check in the Telephony Integration Manager for how many ports are
> set to do MWI dial out.
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
--------------------------------------------------------
This e-mail message and any attached files are confidential
and are intended solely for the use of the addressee(s)
named above. This communication may contain material
protected by attorney-client, work product, or other
privileges. If you are not the intended recipient or person
responsible for delivering this confidential communication
to the intended recipient, you have received this
communication in error, and any review, use, dissemination,
forwarding, printing, copying, or other distribution of
this e-mail message and any attached files is strictly
prohibited. Dickstein Shapiro reserves the right to monitor
any communication that is created, received, or sent on its
network. If you have received this confidential
communication in error, please notify the sender
immediately by reply e-mail message and permanently delete
the original message.
To reply to our email administrator directly, send an email
to postmaster@dicksteinshapiro.com
Dickstein Shapiro LLP
http://www.DicksteinShapiro.com
========================================
======================================
| |
| Pat Hayes 2007-06-27, 7:11 pm |
| A good tip indeed, but the $UCInbox view applies to Domino integrations
and the original poster said they have an Exchange integration.
Steve - I'd suggest you check your app log. When a resync starts and
finishes, it writes an informational (not error or warning) message from
CiscoUnity_Notifier to the event log. Filter on those to find what has
been going on.
MWI will be out of sync for at least some people until the resync
finishes. So, if you filter as per above and see that the last message
indicated it was starting a resync, things are going to be messed up
until you can get it to finish.
One last thing - I've seen the resync process take waaay longer than
normal after an exchange outage. If you had one of those, I'd suggest
restarting the AvMsgStoreMonitorSvc (which, will kick off another
resync...but in theory, it'll be much faster :-) ).
HTH,
Pat
-------- Original Message --------
From: "Ocampo, Walter" <WOCAMPO@broward.org>
To: Peterson_Erik@aac.com, cisco-voip@puck.nether.net
Subject: Re:[cisco-voip] Message Waiting Indication Fixes?
Date: 6/27/2007 4:47 PM
> This is a tip from cisco Unity Deployment and solutions guide.
>
> A useful troubleshooting tip if unity reports incorrect voice messages counts or MWI lamps does not activate as expected is to look in the ($UCInbox) and see the messages appearing. If a message appear in the regular inbox but not the ($UCInbox), that
message likely does not have the UCInbox field present. Moreover, the router task concludes that the recipient is not DUC-enable.
>
> Regards,
>
> Walter Ocampo
> System Network Analyst
> Office of Information Technology
> 540 S.E 3rd. Ave, Suite 300
> Fort Lauderdale, FL 33301
> (954) 357 8041 Cell (954) 632 8228
> wocampo@broward.org
>
>
> -----Original Message-----
> From: cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Peterson_Erik@aac.com
> Sent: Wednesday, June 27, 2007 4:26 PM
> To: cisco-voip@puck.nether.net
> Subject: Re: [cisco-voip] Message Waiting Indication Fixes?
>
> Also, check in the Telephony Integration Manager for how many ports are
> set to do MWI dial out.
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
| |
| Pat Hayes 2007-06-27, 7:11 pm |
| Just go to the services control panel and right click on the service,
there will be a restart option there.
-------- Original Message --------
From: "Miller, Steve" <MillerS@DicksteinShapiro.COM>
To: pat-cv@wcyv.com, WOCAMPO@broward.org
Cc: Peterson_Erik@aac.com, cisco-voip@puck.nether.net
Subject: [cisco-voip] Message Waiting Indication Fixes?
Date: 6/27/2007 7:02 PM
> Thanks! How do I restart the service? Do I de_activate then re-activate?
>
> Steve Miller
> Telecom Engineer
> Dickstein Shapiro LLP
> 1825 Eye Street NW | Washington, DC 20006
> Tel (202) 420-3370
> Fax (202)-330-5607
> millers@dicksteinshapiro.com
>
> ----- Original Message -----
> From: Pat Hayes <pat-cv@wcyv.com>
> To: Ocampo, Walter <WOCAMPO@broward.org>
> Cc: Peterson_Erik@aac.com <Peterson_Erik@aac.com>; cisco-voip@puck.nether.net <cisco-voip@puck.nether.net>; Miller, Steve
> Sent: Wed Jun 27 18:34:59 2007
> Subject: Re: [cisco-voip] Message Waiting Indication Fixes?
>
> A good tip indeed, but the $UCInbox view applies to Domino integrations
> and the original poster said they have an Exchange integration.
>
> Steve - I'd suggest you check your app log. When a resync starts and
> finishes, it writes an informational (not error or warning) message from
> CiscoUnity_Notifier to the event log. Filter on those to find what has
> been going on.
>
> MWI will be out of sync for at least some people until the resync
> finishes. So, if you filter as per above and see that the last message
> indicated it was starting a resync, things are going to be messed up
> until you can get it to finish.
>
> One last thing - I've seen the resync process take waaay longer than
> normal after an exchange outage. If you had one of those, I'd suggest
> restarting the AvMsgStoreMonitorSvc (which, will kick off another
> resync...but in theory, it'll be much faster :-) ).
>
> HTH,
> Pat
>
> -------- Original Message --------
> From: "Ocampo, Walter" <WOCAMPO@broward.org>
> To: Peterson_Erik@aac.com, cisco-voip@puck.nether.net
> Subject: Re:[cisco-voip] Message Waiting Indication Fixes?
> Date: 6/27/2007 4:47 PM
>
>
message likely does not have the UCInbox field present. Moreover, the router task concludes that the recipient is not DUC-enable.[vbcol=seagreen]
>
>
> --------------------------------------------------------
> This e-mail message and any attached files are confidential
> and are intended solely for the use of the addressee(s)
> named above. This communication may contain material
> protected by attorney-client, work product, or other
> privileges. If you are not the intended recipient or person
> responsible for delivering this confidential communication
> to the intended recipient, you have received this
> communication in error, and any review, use, dissemination,
> forwarding, printing, copying, or other distribution of
> this e-mail message and any attached files is strictly
> prohibited. Dickstein Shapiro reserves the right to monitor
> any communication that is created, received, or sent on its
> network. If you have received this confidential
> communication in error, please notify the sender
> immediately by reply e-mail message and permanently delete
> the original message.
>
> To reply to our email administrator directly, send an email
> to postmaster@dicksteinshapiro.com
>
> Dickstein Shapiro LLP
> http://www.DicksteinShapiro.com
>
> ========================================
======================================
>
| |
| Paul Choi 2007-06-27, 7:11 pm |
| My understanding is that you're never supposed to
restart CCM services from the Admministrative Services
control panel but rather use the web-based CCM control
panel to control the status of services lest you like
being bald by yanking all of your hair out in one big
tug.
--- Pat Hayes <pat-cv@wcyv.com> wrote:
> Just go to the services control panel and right
> click on the service,
> there will be a restart option there.
>
> -------- Original Message --------
> From: "Miller, Steve" <MillerS@DicksteinShapiro.COM>
> To: pat-cv@wcyv.com, WOCAMPO@broward.org
> Cc: Peterson_Erik@aac.com,
> cisco-voip@puck.nether.net
> Subject: [cisco-voip] Message Waiting Indication
> Fixes?
> Date: 6/27/2007 7:02 PM
> de_activate then re-activate?
> cisco-voip@puck.nether.net
> <cisco-voip@puck.nether.net>; Miller, Steve
> Indication Fixes?
> to Domino integrations
> integration.
> resync starts and
> warning) message from
> those to find what has
> until the resync
> that the last message
> going to be messed up
> waaay longer than
> those, I'd suggest
> kick off another
> ).
> cisco-voip@puck.nether.net
> Indication Fixes?
> solutions guide.
> incorrect voice messages counts or MWI lamps does
> not activate as expected is to look in the
> ($UCInbox) and see the messages appearing. If a
> message appear in the regular inbox but not the
> ($UCInbox), that message likely does not have the
> UCInbox field present. Moreover, the router task
> concludes that the recipient is not DUC-enable.
> [mailto:cisco-voip-bounces@puck.nether.net] On
> Behalf Of Peterson_Erik@aac.com
> Indication Fixes?
> for how many ports are
> https://puck.nether.net/mailman/listinfo/cisco-voip
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
--------------------------------------------------------
> confidential
> addressee(s)
> material
> other
> or person
> communication
> dissemination,
> distribution of
> strictly
> to monitor
> sent on its
> permanently delete
> an email
>
========================================
======================================[v
bcol=seagreen]
>
>
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>[/vbcol]
________________________________________
________________________________________
____
Bored stiff? Loosen up...
Download and play hundreds of games for free on Yahoo! Games.
http://games.yahoo.com/games/front
| |
| Miller, Steve 2007-06-28, 7:11 am |
| Thanks. That part of the configuration seems to be in order.
Steve Miller
Telecom Engineer
Dickstein Shapiro LLP
1825 Eye Street NW | Washington, DC 20006
Tel (202) 420-3370| Fax (202) 330-5607
MillerS@dicksteinshapiro.com
-----Original Message-----
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of
Peterson_Erik@aac.com
Sent: Wednesday, June 27, 2007 4:26 PM
To: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Message Waiting Indication Fixes?
Also, check in the Telephony Integration Manager for how many ports are
set to do MWI dial out.
________________________________________
_______
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cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
--------------------------------------------------------
This e-mail message and any attached files are confidential
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named above. This communication may contain material
protected by attorney-client, work product, or other
privileges. If you are not the intended recipient or person
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to the intended recipient, you have received this
communication in error, and any review, use, dissemination,
forwarding, printing, copying, or other distribution of
this e-mail message and any attached files is strictly
prohibited. Dickstein Shapiro reserves the right to monitor
any communication that is created, received, or sent on its
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communication in error, please notify the sender
immediately by reply e-mail message and permanently delete
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To reply to our email administrator directly, send an email
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http://www.DicksteinShapiro.com
========================================
======================================
| |
| Pat Hayes 2007-06-28, 1:11 pm |
| That's true...but this is on the Unity server...
-------- Original Message --------
From: Paul Choi <asobihoudai@yahoo.com>
To: Pat Hayes <pat-cv@wcyv.com>, "Miller, Steve"
<MillerS@DicksteinShapiro.COM>
Cc: cisco-voip@puck.nether.net, Peterson_Erik@aac.com, WOCAMPO@broward.org
Subject: [cisco-voip] Message Waiting Indication Fixes?
Date: 6/27/2007 7:55 PM
> My understanding is that you're never supposed to
> restart CCM services from the Admministrative Services
> control panel but rather use the web-based CCM control
> panel to control the status of services lest you like
> being bald by yanking all of your hair out in one big
> tug.
>
> --- Pat Hayes <pat-cv@wcyv.com> wrote:
>
>
> --------------------------------------------------------
>
> ========================================
======================================
>
>
>
>
>
> ________________________________________
________________________________________
____
> Bored stiff? Loosen up...
> Download and play hundreds of games for free on Yahoo! Games.
> http://games.yahoo.com/games/front
>
| |
| STEVEN CASPER 2007-06-28, 1:11 pm |
| Does the TSP effect MWI functionality?
That's true...but this is on the Unity server...
-------- Original Message --------
From: Paul Choi <asobihoudai@yahoo.com>
To: Pat Hayes <pat-cv@wcyv.com>, "Miller, Steve"
<MillerS@DicksteinShapiro.COM>
Cc: cisco-voip@puck.nether.net, Peterson_Erik@aac.com, WOCAMPO@broward.org
Subject: [cisco-voip] Message Waiting Indication Fixes?
Date: 6/27/2007 7:55 PM[vbcol=seagreen]
> My understanding is that you're never supposed to
> restart CCM services from the Admministrative Services
> control panel but rather use the web-based CCM control
> panel to control the status of services lest you like
> being bald by yanking all of your hair out in one big
> tug.
>
> --- Pat Hayes <pat-cv@wcyv.com> wrote:
>
>
> --------------------------------------------------------
>
> ========================================
======================================
>
>
>
>
>
> ________________________________________
________________________________________
____
> Bored stiff? Loosen up...
> Download and play hundreds of games for free on Yahoo! Games.
> http://games.yahoo.com/games/front
>
________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
************************************
This email may contain privileged and/or confidential information that is intended solely for the use of the addressee. If you are not the intended recipient or entity, you are strictly prohibited from disclosing, copying, distributing or using any of th
e information contained in the transmission. If you received this communication in error, please contact the sender immediately and destroy the material in its entirety, whether electronic or hard copy. This communication may contain nonpublic personal
information about consumers subject to the restrictions of the Gramm-Leach-Bliley Act and the Sarbanes-Oxley Act. You may not directly or indirectly reuse or disclose such information for any purpose other than to provide the services for which you are r
eceiving the information.
There are risks associated with the use of electronic transmission. The sender of this information does not control the method of transmittal or service providers and assumes no duty or obligation for the security, receipt, or third party interception of
this transmission.
************************************
| |
| Miller, Steve 2007-06-29, 1:11 pm |
| In what way?
Steve Miller
Telecom Engineer
Dickstein Shapiro LLP
1825 Eye Street NW | Washington, DC 20006
Tel (202) 420-3370| Fax (202) 330-5607
MillerS@dicksteinshapiro.com
-----Original Message-----
From: STEVEN CASPER [mailto:SCASPER@mtb.com]
Sent: Thursday, June 28, 2007 11:23 AM
To: Pat Hayes; Paul Choi
Cc: Miller, Steve; cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Message Waiting Indication Fixes?
Does the TSP effect MWI functionality?
That's true...but this is on the Unity server...
-------- Original Message --------
From: Paul Choi <asobihoudai@yahoo.com>
To: Pat Hayes <pat-cv@wcyv.com>, "Miller, Steve"
<MillerS@DicksteinShapiro.COM>
Cc: cisco-voip@puck.nether.net, Peterson_Erik@aac.com,
WOCAMPO@broward.org
Subject: [cisco-voip] Message Waiting Indication Fixes?
Date: 6/27/2007 7:55 PM[vbcol=seagreen]
> My understanding is that you're never supposed to
> restart CCM services from the Admministrative Services
> control panel but rather use the web-based CCM control
> panel to control the status of services lest you like
> being bald by yanking all of your hair out in one big
> tug.
>
> --- Pat Hayes <pat-cv@wcyv.com> wrote:
>
>
> --------------------------------------------------------
>
>
========================================
================================
======
>
>
>
>
>
>
________________________________________
________________________________
____________
> Bored stiff? Loosen up...
> Download and play hundreds of games for free on Yahoo! Games.
> http://games.yahoo.com/games/front
>
________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
************************************
This email may contain privileged and/or confidential information that
is intended solely for the use of the addressee. If you are not the
intended recipient or entity, you are strictly prohibited from
disclosing, copying, distributing or using any of the information
contained in the transmission. If you received this communication in
error, please contact the sender immediately and destroy the material in
its entirety, whether electronic or hard copy. This communication may
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You may not directly or indirectly reuse or disclose such information
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receiving the information.
There are risks associated with the use of electronic transmission. The
sender of this information does not control the method of transmittal or
service providers and assumes no duty or obligation for the security,
receipt, or third party interception of this transmission.
************************************
--------------------------------------------------------
This e-mail message and any attached files are confidential
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named above. This communication may contain material
protected by attorney-client, work product, or other
privileges. If you are not the intended recipient or person
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to the intended recipient, you have received this
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this e-mail message and any attached files is strictly
prohibited. Dickstein Shapiro reserves the right to monitor
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network. If you have received this confidential
communication in error, please notify the sender
immediately by reply e-mail message and permanently delete
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To reply to our email administrator directly, send an email
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Dickstein Shapiro LLP
http://www.DicksteinShapiro.com
========================================
======================================
| |
| STEVEN CASPER 2007-06-29, 1:11 pm |
| >From TSP release notes
Cisco Unity-CM TSP enables the Skinny Call Control Protocol (SCCP) connection between
Cisco Unity and cisco CallManager or between cisco Unity and cisco CallManager
So perhaps an upgrade of the TSP would fix some MWI problems.
In what way?
Steve Miller
Telecom Engineer
Dickstein Shapiro LLP
1825 Eye Street NW | Washington, DC 20006
Tel (202) 420-3370| Fax (202) 330-5607
MillerS@dicksteinshapiro.com
-----Original Message-----
From: STEVEN CASPER [mailto:SCASPER@mtb.com]
Sent: Thursday, June 28, 2007 11:23 AM
To: Pat Hayes; Paul Choi
Cc: Miller, Steve; cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Message Waiting Indication Fixes?
Does the TSP effect MWI functionality?
[vbcol=seagreen]
That's true...but this is on the Unity server...
-------- Original Message --------
From: Paul Choi <asobihoudai@yahoo.com>
To: Pat Hayes <pat-cv@wcyv.com>, "Miller, Steve"
<MillerS@DicksteinShapiro.COM>
Cc: cisco-voip@puck.nether.net, Peterson_Erik@aac.com,
WOCAMPO@broward.org
Subject: [cisco-voip] Message Waiting Indication Fixes?
Date: 6/27/2007 7:55 PM[vbcol=seagreen]
> My understanding is that you're never supposed to
> restart CCM services from the Admministrative Services
> control panel but rather use the web-based CCM control
> panel to control the status of services lest you like
> being bald by yanking all of your hair out in one big
> tug.
>
> --- Pat Hayes <pat-cv@wcyv.com> wrote:
>
>
> --------------------------------------------------------
>
>
========================================
================================
======
>
>
>
>
>
>
________________________________________
________________________________
____________
> Bored stiff? Loosen up...
> Download and play hundreds of games for free on Yahoo! Games.
> http://games.yahoo.com/games/front
>
________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
************************************
This email may contain privileged and/or confidential information that
is intended solely for the use of the addressee. If you are not the
intended recipient or entity, you are strictly prohibited from
disclosing, copying, distributing or using any of the information
contained in the transmission. If you received this communication in
error, please contact the sender immediately and destroy the material in
its entirety, whether electronic or hard copy. This communication may
contain nonpublic personal information about consumers subject to the
restrictions of the Gramm-Leach-Bliley Act and the Sarbanes-Oxley Act.
You may not directly or indirectly reuse or disclose such information
for any purpose other than to provide the services for which you are
receiving the information.
There are risks associated with the use of electronic transmission. The
sender of this information does not control the method of transmittal or
service providers and assumes no duty or obligation for the security,
receipt, or third party interception of this transmission.
************************************
--------------------------------------------------------
This e-mail message and any attached files are confidential
and are intended solely for the use of the addressee(s)
named above. This communication may contain material
protected by attorney-client, work product, or other
privileges. If you are not the intended recipient or person
responsible for delivering this confidential communication
to the intended recipient, you have received this
communication in error, and any review, use, dissemination,
forwarding, printing, copying, or other distribution of
this e-mail message and any attached files is strictly
prohibited. Dickstein Shapiro reserves the right to monitor
any communication that is created, received, or sent on its
network. If you have received this confidential
communication in error, please notify the sender
immediately by reply e-mail message and permanently delete
the original message.
To reply to our email administrator directly, send an email
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Dickstein Shapiro LLP
http://www.DicksteinShapiro.com
========================================
======================================
************************************
This email may contain privileged and/or confidential information that is intended solely for the use of the addressee. If you are not the intended recipient or entity, you are strictly prohibited from disclosing, copying, distributing or using any of th
e information contained in the transmission. If you received this communication in error, please contact the sender immediately and destroy the material in its entirety, whether electronic or hard copy. This communication may contain nonpublic personal
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eceiving the information.
There are risks associated with the use of electronic transmission. The sender of this information does not control the method of transmittal or service providers and assumes no duty or obligation for the security, receipt, or third party interception of
this transmission.
************************************
| |
| Miller, Steve 2007-06-29, 1:12 pm |
| OK. Now I really have to expose my lack of knowledge about protocol:
Assuming that this TSP upgrade only applies to SCCP (Skinny) protocol,
how can I be sure that's the protocol being used? Is that always used
between the CM and Unity? Thank you!
Steve Miller
Telecom Engineer
Dickstein Shapiro LLP
1825 Eye Street NW | Washington, DC 20006
Tel (202) 420-3370| Fax (202) 330-5607
MillerS@dicksteinshapiro.com
-----Original Message-----
From: STEVEN CASPER [mailto:SCASPER@mtb.com]
Sent: Friday, June 29, 2007 10:24 AM
To: Miller, Steve; Pat Hayes; Paul Choi
Cc: cisco-voip@puck.nether.net
Subject: RE: [cisco-voip] Message Waiting Indication Fixes?
>From TSP release notes
Cisco Unity-CM TSP enables the Skinny Call Control Protocol (SCCP)
connection between
Cisco Unity and cisco CallManager or between cisco Unity and Cisco
CallManager
So perhaps an upgrade of the TSP would fix some MWI problems.
In what way?
Steve Miller
Telecom Engineer
Dickstein Shapiro LLP
1825 Eye Street NW | Washington, DC 20006
Tel (202) 420-3370| Fax (202) 330-5607
MillerS@dicksteinshapiro.com
-----Original Message-----
From: STEVEN CASPER [mailto:SCASPER@mtb.com]
Sent: Thursday, June 28, 2007 11:23 AM
To: Pat Hayes; Paul Choi
Cc: Miller, Steve; cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Message Waiting Indication Fixes?
Does the TSP effect MWI functionality?
[vbcol=seagreen]
That's true...but this is on the Unity server...
-------- Original Message --------
From: Paul Choi <asobihoudai@yahoo.com>
To: Pat Hayes <pat-cv@wcyv.com>, "Miller, Steve"
<MillerS@DicksteinShapiro.COM>
Cc: cisco-voip@puck.nether.net, Peterson_Erik@aac.com,
WOCAMPO@broward.org
Subject: [cisco-voip] Message Waiting Indication Fixes?
Date: 6/27/2007 7:55 PM[vbcol=seagreen]
> My understanding is that you're never supposed to
> restart CCM services from the Admministrative Services
> control panel but rather use the web-based CCM control
> panel to control the status of services lest you like
> being bald by yanking all of your hair out in one big
> tug.
>
> --- Pat Hayes <pat-cv@wcyv.com> wrote:
>
>
> --------------------------------------------------------
>
>
========================================
================================
======
>
>
>
>
>
>
________________________________________
________________________________
____________
> Bored stiff? Loosen up...
> Download and play hundreds of games for free on Yahoo! Games.
> http://games.yahoo.com/games/front
>
________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
************************************
This email may contain privileged and/or confidential information that
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intended recipient or entity, you are strictly prohibited from
disclosing, copying, distributing or using any of the information
contained in the transmission. If you received this communication in
error, please contact the sender immediately and destroy the material in
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restrictions of the Gramm-Leach-Bliley Act and the Sarbanes-Oxley Act.
You may not directly or indirectly reuse or disclose such information
for any purpose other than to provide the services for which you are
receiving the information.
There are risks associated with the use of electronic transmission. The
sender of this information does not control the method of transmittal or
service providers and assumes no duty or obligation for the security,
receipt, or third party interception of this transmission.
************************************
--------------------------------------------------------
This e-mail message and any attached files are confidential
and are intended solely for the use of the addressee(s)
named above. This communication may contain material
protected by attorney-client, work product, or other
privileges. If you are not the intended recipient or person
responsible for delivering this confidential communication
to the intended recipient, you have received this
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forwarding, printing, copying, or other distribution of
this e-mail message and any attached files is strictly
prohibited. Dickstein Shapiro reserves the right to monitor
any communication that is created, received, or sent on its
network. If you have received this confidential
communication in error, please notify the sender
immediately by reply e-mail message and permanently delete
the original message.
To reply to our email administrator directly, send an email
to postmaster@dicksteinshapiro.com
Dickstein Shapiro LLP
http://www.DicksteinShapiro.com
========================================
================================
======
************************************
This email may contain privileged and/or confidential information that
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intended recipient or entity, you are strictly prohibited from
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You may not directly or indirectly reuse or disclose such information
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There are risks associated with the use of electronic transmission. The
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This e-mail message and any attached files are confidential
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named above. This communication may contain material
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To reply to our email administrator directly, send an email
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========================================
======================================
| |
| STEVEN CASPER 2007-06-29, 7:11 pm |
| I would hate to lead you down the wrong path but my understanding is that the TSP software is used to provide connectivity between Call Manager and Unity. I guess the other choice would be SIP but I do not know why that would be used. Anyway in the past T
AC has recommended that we upgrade to the latest TSP version supported by our versions of Unity and Call Manager. Version recommendations can be found here:
http://www.cisco.com/en/US/docs/voi...x/cutspmtx.html
OK. Now I really have to expose my lack of knowledge about protocol:
Assuming that this TSP upgrade only applies to SCCP (Skinny) protocol,
how can I be sure that's the protocol being used? Is that always used
between the CM and Unity? Thank you!
Steve Miller
Telecom Engineer
Dickstein Shapiro LLP
1825 Eye Street NW | Washington, DC 20006
Tel (202) 420-3370| Fax (202) 330-5607
MillerS@dicksteinshapiro.com
-----Original Message-----
From: STEVEN CASPER [mailto:SCASPER@mtb.com]
Sent: Friday, June 29, 2007 10:24 AM
To: Miller, Steve; Pat Hayes; Paul Choi
Cc: cisco-voip@puck.nether.net
Subject: RE: [cisco-voip] Message Waiting Indication Fixes?
[vbcol=seagreen]
>From TSP release notes
Cisco Unity-CM TSP enables the Skinny Call Control Protocol (SCCP)
connection between
Cisco Unity and cisco CallManager or between cisco Unity and Cisco
CallManager
So perhaps an upgrade of the TSP would fix some MWI problems.
In what way?
Steve Miller
Telecom Engineer
Dickstein Shapiro LLP
1825 Eye Street NW | Washington, DC 20006
Tel (202) 420-3370| Fax (202) 330-5607
MillerS@dicksteinshapiro.com
-----Original Message-----
From: STEVEN CASPER [mailto:SCASPER@mtb.com]
Sent: Thursday, June 28, 2007 11:23 AM
To: Pat Hayes; Paul Choi
Cc: Miller, Steve; cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Message Waiting Indication Fixes?
Does the TSP effect MWI functionality?
[vbcol=seagreen]
That's true...but this is on the Unity server...
-------- Original Message --------
From: Paul Choi <asobihoudai@yahoo.com>
To: Pat Hayes <pat-cv@wcyv.com>, "Miller, Steve"
<MillerS@DicksteinShapiro.COM>
Cc: cisco-voip@puck.nether.net, Peterson_Erik@aac.com,
WOCAMPO@broward.org
Subject: [cisco-voip] Message Waiting Indication Fixes?
Date: 6/27/2007 7:55 PM[vbcol=seagreen]
> My understanding is that you're never supposed to
> restart CCM services from the Admministrative Services
> control panel but rather use the web-based CCM control
> panel to control the status of services lest you like
> being bald by yanking all of your hair out in one big
> tug.
>
> --- Pat Hayes <pat-cv@wcyv.com> wrote:
>
>
> --------------------------------------------------------
>
>
========================================
================================
======
>
>
>
>
>
>
________________________________________
________________________________
____________
> Bored stiff? Loosen up...
> Download and play hundreds of games for free on Yahoo! Games.
> http://games.yahoo.com/games/front
>
________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
************************************
This email may contain privileged and/or confidential information that
is intended solely for the use of the addressee. If you are not the
intended recipient or entity, you are strictly prohibited from
disclosing, copying, distributing or using any of the information
contained in the transmission. If you received this communication in
error, please contact the sender immediately and destroy the material in
its entirety, whether electronic or hard copy. This communication may
contain nonpublic personal information about consumers subject to the
restrictions of the Gramm-Leach-Bliley Act and the Sarbanes-Oxley Act.
You may not directly or indirectly reuse or disclose such information
for any purpose other than to provide the services for which you are
receiving the information.
There are risks associated with the use of electronic transmission. The
sender of this information does not control the method of transmittal or
service providers and assumes no duty or obligation for the security,
receipt, or third party interception of this transmission.
************************************
--------------------------------------------------------
This e-mail message and any attached files are confidential
and are intended solely for the use of the addressee(s)
named above. This communication may contain material
protected by attorney-client, work product, or other
privileges. If you are not the intended recipient or person
responsible for delivering this confidential communication
to the intended recipient, you have received this
communication in error, and any review, use, dissemination,
forwarding, printing, copying, or other distribution of
this e-mail message and any attached files is strictly
prohibited. Dickstein Shapiro reserves the right to monitor
any communication that is created, received, or sent on its
network. If you have received this confidential
communication in error, please notify the sender
immediately by reply e-mail message and permanently delete
the original message.
To reply to our email administrator directly, send an email
to postmaster@dicksteinshapiro.com
Dickstein Shapiro LLP
http://www.DicksteinShapiro.com
========================================
================================
======
************************************
This email may contain privileged and/or confidential information that
is intended solely for the use of the addressee. If you are not the
intended recipient or entity, you are strictly prohibited from
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You may not directly or indirectly reuse or disclose such information
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There are risks associated with the use of electronic transmission. The
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************************************
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named above. This communication may contain material
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This email may contain privileged and/or confidential information that is intended solely for the use of the addressee. If you are not the intended recipient or entity, you are strictly prohibited from disclosing, copying, distributing or using any of th
e information contained in the transmission. If you received this communication in error, please contact the sender immediately and destroy the material in its entirety, whether electronic or hard copy. This communication may contain nonpublic personal
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eceiving the information.
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