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Home > Archive > Voice over IP Cisco > August 2007 > IPCC Express IP address change
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IPCC Express IP address change
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| CarlosOrtiz@bayviewfinancial.com 2007-08-08, 1:12 pm |
| We are looking to move our IPCC server and change the IP address. What is
the quickest way to make this change for all IPCC agents? Do we need to
do some type of SMS push or something?
Carlos
| |
| Matt Slaga \(US\) 2007-08-08, 1:12 pm |
| This depends on how the clients were installed. Did you point to IPCC
Express IP address or server name? If server name, you should be in
good shape except for recording registry entries will need to be
modified or the agent software reinstalled. If they are pointing to the
server IP Address, you will be forced to reinstall the agents.
Not sure about SMS packages for this.
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of
CarlosOrtiz@bayviewfinancial.com
Sent: Wednesday, August 08, 20078:56 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip]IPCC Express IP address change
We are looking to move our IPCC server and change the IP address. What
is the quickest way to make this change for all IPCC agents? Do we need
to do some type of SMS push or something?
Carlos
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| |
| CarlosOrtiz@bayviewfinancial.com 2007-08-08, 1:12 pm |
| I didn't personally do it but from talking to the staff it looks like it
has been a mixture of installations. According to TAC all I need to do
for each client is run the Post Install.exe files found in c:\program
files\cisco\desktop\bin.
Why this is not an executable file that can just be executed with a switch
and change the IP....such as postinstall.exe /10.10.10.1 or
postinstall.exe /NEW-IPCC-SERVER-NAME is beyond me........
"Matt Slaga \(US\)" <Matt.Slaga@us.didata.com>
08/08/2007 10:40 AM
To
<CarlosOrtiz@bayviewfinancial.com>, <cisco-voip@puck.nether.net>
cc
Subject
RE: [cisco-voip] IPCC Express IP address change
This depends on how the clients were installed. Did you point to IPCC
Express IP address or server name? If server name, you should be in good
shape except for recording registry entries will need to be modified or
the agent software reinstalled. If they are pointing to the server IP
Address, you will be forced to reinstall the agents.
Not sure about SMS packages for this.
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of
CarlosOrtiz@bayviewfinancial.com
Sent: Wednesday, August 08, 2007 8:56 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] IPCC Express IP address change
We are looking to move our IPCC server and change the IP address. What is
the quickest way to make this change for all IPCC agents? Do we need to
do some type of SMS push or something?
Carlos
Disclaimer: This e-mail communication and any attachments may contain
confidential and privileged information and is for use by the designated
addressee(s) named above only. If you are not the intended addressee, you
are hereby notified that you have received this communication in error and
that any use or reproduction of this email or its contents is strictly
prohibited and may be unlawful. If you have received this communication in
error, please notify us immediately by replying to this message and
deleting it from your computer. Thank you.
| |
| CarlosOrtiz@bayviewfinancial.com 2007-08-08, 7:11 pm |
| Latest update on this from TAC in case anyone runs into this situation.
You can remotely edit the registry of all the agent PC's under the
following key:
HKEY_LOCAL_MACHINE\SOFTWARE\Spanlink\Sit
e Setup\LDAP Host 1
Set to the new IP address and you are good to go. We are going to use a
batch tool with Dameware to make the change.
Carlos
CarlosOrtiz@bayviewfinancial.com
Sent by: cisco-voip-bounces@puck.nether.net
08/08/2007 11:36 AM
To
"Matt Slaga \(US\)" <Matt.Slaga@us.didata.com>
cc
cisco-voip@puck.nether.net
Subject
Re: [cisco-voip] IPCC Express IP address change
I didn't personally do it but from talking to the staff it looks like it
has been a mixture of installations. According to TAC all I need to do
for each client is run the Post Install.exe files found in c:\program
files\cisco\desktop\bin.
Why this is not an executable file that can just be executed with a switch
and change the IP....such as postinstall.exe /10.10.10.1 or
postinstall.exe /NEW-IPCC-SERVER-NAME is beyond me........
"Matt Slaga \(US\)" <Matt.Slaga@us.didata.com>
08/08/2007 10:40 AM
To
<CarlosOrtiz@bayviewfinancial.com>, <cisco-voip@puck.nether.net>
cc
Subject
RE: [cisco-voip] IPCC Express IP address change
This depends on how the clients were installed. Did you point to IPCC
Express IP address or server name? If server name, you should be in good
shape except for recording registry entries will need to be modified or
the agent software reinstalled. If they are pointing to the server IP
Address, you will be forced to reinstall the agents.
Not sure about SMS packages for this.
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of
CarlosOrtiz@bayviewfinancial.com
Sent: Wednesday, August 08, 2007 8:56 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] IPCC Express IP address change
We are looking to move our IPCC server and change the IP address. What is
the quickest way to make this change for all IPCC agents? Do we need to
do some type of SMS push or something?
Carlos
Disclaimer: This e-mail communication and any attachments may contain
confidential and privileged information and is for use by the designated
addressee(s) named above only. If you are not the intended addressee, you
are hereby notified that you have received this communication in error and
that any use or reproduction of this email or its contents is strictly
prohibited and may be unlawful. If you have received this communication in
error, please notify us immediately by replying to this message and
deleting it from your computer. Thank you.
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