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Home > Archive > Voice over IP Cisco > August 2007 > 7961 long reset
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| CarlosOrtiz@bayviewfinancial.com 2007-08-22, 7:11 pm |
| When updating lines on some new 7961 phones I am seeing a large delay (1
minute) for the phone to reset. Is this normal or am I possibly hitting
a bug?
Load file is SCCP41.8-2-2SR1S.
| |
| CarlosOrtiz@bayviewfinancial.com 2007-08-23, 1:12 pm |
| Just my phone. I am updating the CSS of the line which causes the phone
to reset. I don't remember it taking this long even when I first
installed the phone. I just reset it and it took 1 minute to come back.
Anyone seen this before?
"Socarras, Luis" <LSOCARRAS@broward.org>
08/23/2007 08:53 AM
To
<CarlosOrtiz@bayviewfinancial.com>
cc
Subject
RE: [cisco-voip] 7961 long reset
Our load file is SCCP41.8-2-1S. When you say a delay of about a minute,
are you resetting one phone at a time or are you selecting a group from
the results of a search on the Find and List Phone Page.
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of
CarlosOrtiz@bayviewfinancial.com
Sent: Wednesday, August 22, 2007 3:56 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] 7961 long reset
When updating lines on some new 7961 phones I am seeing a large delay (1
minute) for the phone to reset. Is this normal or am I possibly hitting
a bug?
Load file is SCCP41.8-2-2SR1S.
| |
| Johnny Crothers \(c\) 2007-08-23, 1:12 pm |
| Is it just your phone? Are all phones on the same switch?
Which step is taking the longest?
It might be there is some sort of network problem, maybe delays in DHCP
or TFTP?
You might need to sniff the traffic and see what problems there are.
Johnny Crothers
IPT Specialist
________________________________
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of
CarlosOrtiz@bayviewfinancial.com
Sent: 23 August 2007 14:22
To: Socarras, Luis
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] 7961 long reset
Just my phone. I am updating the CSS of the line which causes the phone
to reset. I don't remember it taking this long even when I first
installed the phone. I just reset it and it took 1 minute to come back.
Anyone seen this before?
"Socarras, Luis" <LSOCARRAS@broward.org>
08/23/2007 08:53 AM
To
<CarlosOrtiz@bayviewfinancial.com>
cc
Subject
RE: [cisco-voip] 7961 long reset
Our load file is SCCP41.8-2-1S. When you say a delay of about a minute,
are you resetting one phone at a time or are you selecting a group from
the results of a search on the Find and List Phone Page.
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of
CarlosOrtiz@bayviewfinancial.com
Sent: Wednesday, August 22, 2007 3:56 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] 7961 long reset
When updating lines on some new 7961 phones I am seeing a large delay (1
minute) for the phone to reset. Is this normal or am I possibly
hitting a bug?
Load file is SCCP41.8-2-2SR1S.
****************************************
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The contents of an attachment to this e-mail may contain software viruses which could damage your own computer system. While the sender has taken every reasonable precaution to minimise this risk, we cannot accept liability for any damage which you sustain as a result of software viruses. You shouldcarry out your own virus checks before opening any attachments to this e-mail.
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| |
| Ocampo, Walter 2007-08-23, 1:12 pm |
| Johnny is right,
It is simple to detect,
In the 7961, check the network setting and check the IP address of the
DHCP server as well the TFTP servers IP address. Reset the phone and
check during the reset process which is taking the most time, the DHCP
or the TFP loading on the phone. From there you could start to
troubleshoot.
Walter Ocampo
System Network Analyst
Office of Information Technology
540 S.E 3rd. Ave, Suite 300
Fort Lauderdale, FL 33301
(954) 357 8041 Cell (954) 632 8228
wocampo@broward.org
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Johnny Crothers
(c)
Sent: Thursday, August 23, 2007 9:54 AM
To: CarlosOrtiz@bayviewfinancial.com; Socarras, Luis
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] 7961 long reset
Is it just your phone? Are all phones on the same switch?
Which step is taking the longest?
It might be there is some sort of network problem, maybe delays in DHCP
or TFTP?
You might need to sniff the traffic and see what problems there are.
Johnny Crothers
IPT Specialist
________________________________
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of
CarlosOrtiz@bayviewfinancial.com
Sent: 23 August 2007 14:22
To: Socarras, Luis
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] 7961 long reset
Just my phone. I am updating the CSS of the line which causes the phone
to reset. I don't remember it taking this long even when I first
installed the phone. I just reset it and it took 1 minute to come back.
Anyone seen this before?
"Socarras, Luis" <LSOCARRAS@broward.org>
08/23/2007 08:53 AM
To
<CarlosOrtiz@bayviewfinancial.com>
cc
Subject
RE: [cisco-voip] 7961 long reset
Our load file is SCCP41.8-2-1S. When you say a delay of about a minute,
are you resetting one phone at a time or are you selecting a group from
the results of a search on the Find and List Phone Page.
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of
CarlosOrtiz@bayviewfinancial.com
Sent: Wednesday, August 22, 2007 3:56 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] 7961 long reset
When updating lines on some new 7961 phones I am seeing a large delay (1
minute) for the phone to reset. Is this normal or am I possibly
hitting a bug?
Load file is SCCP41.8-2-2SR1S.
****************************************
******************************
Any opinions expressed in the email are those of the individual and not
necessarily the company. This email and any files transmitted with it
are confidential and solely for the use of the intended recipient. If
you are not the intended recipient or the person responsible for
delivering it to the intended recipient, be advised that you have
received this email in error and that any dissemination, distribution,
copying or use is strictly prohibited.
If you have received this email in error, or if you are concerned with
the content of this email please e-mail to:
e-security.support@vanco.info
The contents of an attachment to this e-mail may contain software
viruses which could damage your own computer system. While the sender
has taken every reasonable precaution to minimise this risk, we cannot
accept liability for any damage which you sustain as a result of
software viruses. You should carry out your own virus checks before
opening any attachments to this e-mail.
Vanco UK Ltd Registered in England No: 2296733 Registered Office: John
Busch House, 277 London Road, Isleworth, Middlesex TW7 5AX
Please consider the environment before printing this e-mail
****************************************
******************************
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