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Home > Archive > Voice over IP Cisco > August 2007 > CM6 - super copy breaks source phone
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CM6 - super copy breaks source phone
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| Brian Van Benschoten 2007-08-30, 1:12 pm |
| Anyone run into this issue yet ? I opened a TAC case # 60674145
CM 6.01a
System version: 6.0.1.2000-3
Using the new "super copy" feature to quickly create a phone.
The feature creates a working "target" handset but breaks the source
handset used in the copy feature.
Calls to the extension of the source handset ring fast busy. I added
the extension of the source phone to another device as a shared
extension and same result. It appears to effect the directory number
not the device.
Usage of the super copy....
I find phone with extension 5555 in the device list, on the far right
select "super copy" supply a new MAC address. change the DN, and other
unique features and save it.
The new phone works, the original phone that was copied rings fast busy.
A reboot of CM seems to fix the source phone.
________________________________________
Brian Van Benschoten
Practice Leader - Unified Communications
Consulting Engineer - CCIE # 5421
Inacom Information Systems
3001 West Beltline Highway
Madison, WI 53713 USA
608-661-7780 (IP Phone)
608-661-7701 (FAX)
608-661-7777 (Customer Service)
brian.vanbenschoten@inacom.com
http://www.inacom.com <http://www.inacom.com/>
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| Brian Van Benschoten 2007-08-30, 7:11 pm |
| SR: 606741451
SUMMARY: CM6 - Super copy feature breaks source phone
From: Wes Sisk [mailto:wsisk@cisco.com]
Sent: Thursday, August 30, 2007 2:02 PM
To: Brian Van Benschoten
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] CM6 - super copy breaks source phone
Hi Brian,
I tried the steps you describe and did not observe the problem.
I suspect your problem may lie more in the DN modification than in use
of supercopy.
CSCsj32735 describes a very similar situation and is only fixed in
6.0(1)es3 i.e.: 006.000(001.1103.001)
6.0(1) was 6.0(0.9901.222) before the renumber so you can see this
defect is not fixed in 6.0(1) base as the integrated in field only
contains 006.000(000.9901.324)
Please let me know the complete TAC case number.
/Wes
Brian Van Benschoten wrote:
Anyone run into this issue yet ? I opened a TAC case # 60674145
CM 6.01a
System version: 6.0.1.2000-3
Using the new "super copy" feature to quickly create a phone.
The feature creates a working "target" handset but breaks the source
handset used in the copy feature.
Calls to the extension of the source handset ring fast busy. I added
the extension of the source phone to another device as a shared
extension and same result. It appears to effect the directory number
not the device.
Usage of the super copy....
I find phone with extension 5555 in the device list, on the far right
select "super copy" supply a new MAC address. change the DN, and other
unique features and save it.
The new phone works, the original phone that was copied rings fast busy.
A reboot of CM seems to fix the source phone.
________________________________________
Brian Van Benschoten
Practice Leader - Unified Communications
Consulting Engineer - CCIE # 5421
Inacom Information Systems
3001 West Beltline Highway
Madison, WI 53713 USA
608-661-7780 (IP Phone)
608-661-7701 (FAX)
608-661-7777 (Customer Service)
brian.vanbenschoten@inacom.com
http://www.inacom.com <http://www.inacom.com/>
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