Voice over IP Cisco - Unity Admin page keeps getting hung up

Author

Unity Admin page keeps getting hung up

Luis Valdes

2007-07-17, 1:11 am

Mike,

I had the same problem with two Unity servers, next you will find a fix to
that.

This problem usually happens when SAWEB session expires.

Please perform the following steps:

Start>Administrative Tools>Internet Information Services (IIS) Manager

Once this MMC opens you will see your Unity server name

Expand the + beside the Unity server name

You should see a yellow folder named "Web Sites"

Right Click on that yellow folder named "Web Sites" and select Properties

This will open the Web Site Properties Box

Locate the "Service" Tab at the top, select it

At the top of the service tab, there will be a box titled Isolation Mode

Look to see if the box is checked. If it is checked, please continue to
follow these steps

Please UNCHECK the box beside the "Run WWW service in IIS 5.0 isolation mode

Once this is cleared, if it was checked, click "Apply"

At this point you simply need to run the IISreset command from the command
line.

Finally reset IIS.

Luis Valdes

levaldes@ndsi.com

Jonathan Charles

2007-07-17, 7:11 pm

We actually set up a scheduled task to issue an iisreset every night
at midnight...

Jonathan

On 7/16/07, Luis Valdes <levaldes@ndsi.com> wrote:
>
>
>
>
> Mike,
>
>
>
> I had the same problem with two Unity servers, next you will find a fix to
> that.
>
> This problem usually happens when SAWEB session expires.
>
>
>
> Please perform the following steps:
>
> Start>Administrative Tools>Internet Information Services (IIS) Manager
>
> Once this MMC opens you will see your Unity server name
>
> Expand the + beside the Unity server name
>
> You should see a yellow folder named "Web Sites"
>
> Right Click on that yellow folder named "Web Sites" and select Properties
>
> This will open the Web Site Properties Box
>
> Locate the "Service" Tab at the top, select it
>
> At the top of the service tab, there will be a box titled Isolation Mode
>
> Look to see if the box is checked. If it is checked, please continue to
> follow these steps
>
> Please UNCHECK the box beside the "Run WWW service in IIS 5.0 isolation mode
>
> Once this is cleared, if it was checked, click "Apply"
>
> At this point you simply need to run the IISreset command from the command
> line.
>
> Finally reset IIS.
>
>
>
> Luis Valdes
>
> levaldes@ndsi.com
>
>
>
>
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>

Klaczko, Edwin

2007-09-25, 7:11 pm

Any resolution to this? Looks like it hasn't been fixed in Unity 5. An iisreset takes care of it; so is this the only workaround available?

Eddie Klaczko

-----Original Message-----
From: cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Jonathan Charles
Sent: Monday, July 16, 2007 9:50 AM
To: Mike Reilly
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Unity Admin page keeps getting hung up

There is a bug with Unity 4.2 and Windows 2003, it is NOT published.
The issue is after about 2 hours of uptime, the SAWEB page for Unity
will not come up...

According to a TAC case from May, cisco said that the fix was Unity 5
(don't do it, wait...)

At the time Unity 5 was only a pipe dream, so we went ahead with 4.2.1
and created a workaround.

We spiked the IIS timers and set up a scheduled task to issue an
iisreset every night at midnight.

This worked.

Jonathan

On 7/13/07, Mike Reilly <reillyipt@gmail.com> wrote:
>
>
> Have a customer with Unity 4.2 running on a MS 2003 server. THey are
> complaining that the saweb page keeps hanging. Went to the event log and see
> a few errors that have to do with the W3SVC Event ID 1010 and 1013 "A
> Process serving application pool "defaultAppPool' failed to respond to a
> ping.
>
> When I restart the IIS service it works fine for a bit. Then starts up
> again.
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Jonathan Charles

2007-09-26, 1:11 pm

I have installed Unity 5 for six customers on Windows2003, and none of
them have complained.

Did you use the cisco Windows 2003, or a customer provided version?
Cuz, if you did, you probably have UDDI enabled and that is killing
the system dead in its tracks. You also probably have

Also, are you getting DCOM errors?

My recommendation is to acquire a copy of Windows 2003 that shipped
with Unity 5 or Unity Connections, install that and install Unity 5
and restore your data...

Jonathan

On 9/25/07, Klaczko, Edwin <EdwinKlaczko@sd54.k12.il.us> wrote:
> Any resolution to this? Looks like it hasn't been fixed in Unity 5. An iisreset takes care of it; so is this the only workaround available?
>
>
> Eddie Klaczko
>
>
> -----Original Message-----
> From: cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Jonathan Charles
> Sent: Monday, July 16, 2007 9:50 AM
> To: Mike Reilly
> Cc: cisco-voip@puck.nether.net
> Subject: Re: [cisco-voip] Unity Admin page keeps getting hung up
>
> There is a bug with Unity 4.2 and Windows 2003, it is NOT published.
> The issue is after about 2 hours of uptime, the SAWEB page for Unity
> will not come up...
>
> According to a TAC case from May, cisco said that the fix was Unity 5
> (don't do it, wait...)
>
> At the time Unity 5 was only a pipe dream, so we went ahead with 4.2.1
> and created a workaround.
>
> We spiked the IIS timers and set up a scheduled task to issue an
> iisreset every night at midnight.
>
> This worked.
>
>
>
> Jonathan
>
>
> On 7/13/07, Mike Reilly <reillyipt@gmail.com> wrote:
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>