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Home > Archive > Voice over IP Cisco > September 2007 > Question About "Managed" CSA Agent
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Question About "Managed" CSA Agent
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| Miller, Steve 2007-09-06, 1:11 am |
| I am told by TAC that we need to invest in a "managed" CSA agent rather
than the "standalone" CSA agent that was installed without our systems
(3 Unity boxes and 3 Call Managers). The reason for this I am told is
because only the managed version works with programs like OpenView which
help us with error notification and help manage our system errors. We
have hundreds of errors coming across that we can't stop or edit with
our standalone agent. Can anyone confirm this or offer any alternatives
or suggestions? This will cost us about $6000 ($1000 per server).
Steve Miller
Telecom Engineer
Dickstein Shapiro LLP
1825 Eye Street NW | Washington, DC 20006
Tel (202) 420-3370| Fax (202) 330-5607
MillerS@dicksteinshapiro.com
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| Matt Slaga \(US\) 2007-09-06, 1:11 am |
| I would suggest spanning one of the server ports and sniff the traffic.
Sounds like an attack of some kind. I would go that route to determine
the culprit, then look at managed agent. Doing it the other way seems
backwards.
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] OnBehalf Of Miller, Steve
Sent: Wednesday, September 05, 2007 8:58 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Question About "Managed" CSA Agent
I am told by TAC that we need to invest in a "managed" CSA agent rather
than the "standalone"CSA agent that was installed without our systems
(3 Unity boxes and 3Call Managers). The reason for this I am told is
because only the managed version works with programs like OpenView which
help us with error notification and help manage our system errors. We
have hundreds of errors coming across that we can't stop or edit with
our standalone agent. Can anyone confirm this or offer any alternatives
or suggestions? This will cost us about $6000 ($1000 per server).
Steve Miller
Telecom Engineer
Dickstein Shapiro LLP
1825 Eye Street NW | Washington, DC 20006
Tel (202) 420-3370| Fax (202) 330-5607
MillerS@dicksteinshapiro.com
--------------------------------------------------------
This e-mail message and any attached files are confidential
and are intended solely for the use of the addressee(s)
named above. This communicationmay contain material
protected by attorney-client, work product, or other
privileges. If you are not the intended recipient or person
responsible for delivering this confidential communication
to the intended recipient, you have received this
communication in error,and any review, use, dissemination,
forwarding, printing, copying, or other distribution of
this e-mail message and any attached files isstrictly
prohibited. Dickstein Shapiro reserves the right to monitor
any communication that is created, received, or sent on its
network. If you have received this confidential
communication in error, please notify the sender
immediately by reply e-mail message and permanently delete
the original message.
To reply toour email administrator directly, send an email
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Dickstein Shapiro LLP
http://www.DicksteinShapiro.com
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| Miller, Steve 2007-09-06, 1:11 am |
| The error messages we are getting are simply times when OpenView is
trying to access the system. We would like to simply turn off the
alarms for this particular event, but we are told we can't do this
without the managed CSA.
Steve Miller
Telecom Engineer
Dickstein Shapiro LLP
1825 Eye Street NW | Washington, DC 20006
Tel (202) 420-3370| Fax (202) 330-5607
MillerS@dicksteinshapiro.com
________________________________
From: Matt Slaga (US) [mailto:Matt.Slaga@us.didata.com]
Sent: Wednesday, September 05, 2007 9:05 PM
To: Miller, Steve; cisco-voip@puck.nether.net
Subject: RE: [cisco-voip] Question About "Managed" CSA Agent
I would suggest spanning one of the server ports and sniff the traffic.
Sounds like an attack of some kind. I would go that route to determine
the culprit, then look at managed agent. Doing it the other way seems
backwards.
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Miller, Steve
Sent: Wednesday, September 05, 2007 8:58 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Question About "Managed" CSA Agent
I am told by TAC that we need to invest in a "managed" CSA agent rather
than the "standalone" CSA agent that was installed without our systems
(3 Unity boxes and 3 Call Managers). The reason for this I am told is
because only the managed version works with programs like OpenView which
help us with error notification and help manage our system errors. We
have hundreds of errors coming across that we can't stop or edit with
our standalone agent. Can anyone confirm this or offer any alternatives
or suggestions? This will cost us about $6000 ($1000 per server).
Steve Miller
Telecom Engineer
Dickstein Shapiro LLP
1825 Eye Street NW | Washington, DC 20006
Tel (202) 420-3370| Fax (202) 330-5607
MillerS@dicksteinshapiro.com
--------------------------------------------------------
This e-mail message and any attached files are confidential
and are intended solely for the use of the addressee(s)
named above. This communication may contain material
protected by attorney-client, work product, or other
privileges. If you are not the intended recipient or person
responsible for delivering this confidential communication
to the intended recipient, you have received this
communication in error, and any review, use, dissemination,
forwarding, printing, copying, or other distribution of
this e-mail message and any attached files is strictly
prohibited. Dickstein Shapiro reserves the right to monitor
any communication that is created, received, or sent on its
network. If you have received this confidential
communication in error, please notify the sender
immediately by reply e-mail message and permanently delete
the original message.
To reply to our email administrator directly, send an email
to postmaster@dicksteinshapiro.com
Dickstein Shapiro LLP
http://www.DicksteinShapiro.com
========================================
================================
======
________________________________
Disclaimer: This e-mail communication and any attachments may contain
confidential and privileged information and is for use by the designated
addressee(s) named above only. If you are not the intended addressee,
you are hereby notified that you have received this communication in
error and that any use or reproduction of this email or its contents is
strictly prohibited and may be unlawful. If you have received this
communication in error, please notify us immediately by replying to this
message and deleting it from your computer. Thank you.
--------------------------------------------------------
This e-mail message and any attached files are confidential
and are intended solely for the use of the addressee(s)
named above. This communication may contain material
protected by attorney-client, work product, or other
privileges. If you are not the intended recipient or person
responsible for delivering this confidential communication
to the intended recipient, you have received this
communication in error, and any review, use, dissemination,
forwarding, printing, copying, or other distribution of
this e-mail message and any attached files is strictly
prohibited. Dickstein Shapiro reserves the right to monitor
any communication that is created, received, or sent on its
network. If you have received this confidential
communication in error, please notify the sender
immediately by reply e-mail message and permanently delete
the original message.
To reply to our email administrator directly, send an email
to postmaster@dicksteinshapiro.com
Dickstein Shapiro LLP
http://www.DicksteinShapiro.com
========================================
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| |
|
|
| Mladen Milanovic 2007-09-06, 1:11 pm |
| Wes and a group,
I am not a security guy :-).. Could you please point me in the direction
how I can change a headless CSA policy - I tought that this is
impossible. I have small asp application on my IP IVR server that I am
using for communication with a web service, and when CSA is enabled my
application is blocked.
Thanks a lot on the help and info.
Mladen
________________________________
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Wes Sisk
Sent: Thursday, September 06, 2007 10:22 AM
To: Miller, Steve
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Question About "Managed" CSA Agent
Steve,
It appears to depend on what openview is trying to do. The headless CSA
provided for free does support some OpenView functions as evidenced by
CSCeg25484 - CSA blocks .exe for HP OpenView Operations Agent 7.1
This defect is resolved by modifying the headless policy. So, OpenView
is supported to some extent. It appears that you are using some feature
or version which we have not previously encountered.
/Wes
Miller, Steve wrote:
I am told by TAC that we need to invest in a "managed" CSA agent
rather than the "standalone" CSA agent that was installed without our
systems (3 Unity boxes and 3 Call Managers). The reason for this I am
told is because only the managed version works with programs like
OpenView which help us with error notification and help manage our
system errors. We have hundreds of errors coming across that we can't
stop or edit with our standalone agent. Can anyone confirm this or
offer any alternatives or suggestions? This will cost us about $6000
($1000 per server).
Steve Miller
Telecom Engineer
Dickstein Shapiro LLP
1825 Eye Street NW | Washington, DC 20006
Tel (202) 420-3370| Fax (202) 330-5607
MillerS@dicksteinshapiro.com
--------------------------------------------------------
This e-mail message and any attached files are confidential
and are intended solely for the use of the addressee(s)
named above. This communication may contain material
protected by attorney-client, work product, or other
privileges. If you are not the intended recipient or person
responsible for delivering this confidential communication
to the intended recipient, you have received this
communication in error, and any review, use, dissemination,
forwarding, printing, copying, or other distribution of
this e-mail message and any attached files is strictly
prohibited. Dickstein Shapiro reserves the right to monitor
any communication that is created, received, or sent on its
network. If you have received this confidential
communication in error, please notify the sender
immediately by reply e-mail message and permanently delete
the original message.
To reply to our email administrator directly, send an email
to postmaster@dicksteinshapiro.com
Dickstein Shapiro LLP
http://www.DicksteinShapiro.com
========================================
================================
======
________________________________
________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
| |
|
|
| Mladen Milanovic 2007-09-06, 1:11 pm |
| Thanks a lot... :-)
Mladen
________________________________
From: Wes Sisk [mailto:wsisk@cisco.com]
Sent: Thursday, September 06, 2007 1:03 PM
To: Mladen Milanovic
Cc: Miller, Steve; cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Question About "Managed" CSA Agent
It is not possible. The headless agent is specifically to allow the
default behavior of the target product while providing host security.
If you wish to deviate that policy at all you must purchase the managed
version in order to customize the security policy.
/Wes
Mladen Milanovic wrote:
Wes and a group,
I am not a security guy :-).. Could you please point me in the
direction how I can change a headless CSA policy - I tought that this is
impossible. I have small asp application on my IP IVR server that I am
using for communication with a web service, and when CSA is enabled my
application is blocked.
Thanks a lot on the help and info.
Mladen
________________________________
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Wes Sisk
Sent: Thursday, September 06, 2007 10:22 AM
To: Miller, Steve
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Question About "Managed" CSA Agent
Steve,
It appears to depend on what openview is trying to do. The
headless CSA provided for free does support some OpenView functions as
evidenced by
CSCeg25484 - CSA blocks .exe for HP OpenView Operations Agent
7.1
This defect is resolved by modifying the headless policy. So,
OpenView is supported to some extent. It appears that you are using
some feature or version which we have not previously encountered.
/Wes
Miller, Steve wrote:
I am told by TAC that we need to invest in a "managed"
CSA agent rather than the "standalone" CSA agent that was installed
without our systems (3 Unity boxes and 3 Call Managers). The reason for
this I am told is because only the managed version works with programs
like OpenView which help us with error notification and help manage our
system errors. We have hundreds of errors coming across that we can't
stop or edit with our standalone agent. Can anyone confirm this or
offer any alternatives or suggestions? This will cost us about $6000
($1000 per server).
Steve Miller
Telecom Engineer
Dickstein Shapiro LLP
1825 Eye Street NW | Washington, DC 20006
Tel (202) 420-3370| Fax (202) 330-5607
MillerS@dicksteinshapiro.com
--------------------------------------------------------
This e-mail message and any attached files are
confidential
and are intended solely for the use of the addressee(s)
named above. This communication may contain material
protected by attorney-client, work product, or other
privileges. If you are not the intended recipient or
person
responsible for delivering this confidential
communication
to the intended recipient, you have received this
communication in error, and any review, use,
dissemination,
forwarding, printing, copying, or other distribution of
this e-mail message and any attached files is strictly
prohibited. Dickstein Shapiro reserves the right to
monitor
any communication that is created, received, or sent on
its
network. If you have received this confidential
communication in error, please notify the sender
immediately by reply e-mail message and permanently
delete
the original message.
To reply to our email administrator directly, send an
email
to postmaster@dicksteinshapiro.com
Dickstein Shapiro LLP
http://www.DicksteinShapiro.com
========================================
================================
======
________________________________
________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
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