| Author |
Attendant Console issue CM 4.1.3sr5b
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| CarlosOrtiz@bayviewfinancial.com 2007-09-09, 1:11 am |
| We have many locations running AC with no issues. We have a new location
that we have configured with a Pilot Point that is associated the the ac
user. When the pilot is dialed we get about 3 secs of silence and then a
busy signal. (Pace of a busy number dialed).
We worked with cisco TAC on the issue last night and the fix was to
disassociate the pilot from the ac user and then reassociating it. After
some changes today and resetting the pilot we have the same issue.
However, the fix from yesterday is not fixing the problem. Anyone run
into this before?
Carlos
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| Ted Nugent 2007-09-09, 1:11 pm |
| Restart the TCD service?
On 9/8/07, CarlosOrtiz@bayviewfinancial.com <
CarlosOrtiz@bayviewfinancial.com> wrote:
>
>
> We have many locations running AC with no issues. We have a new location
> that we have configured with a Pilot Point that is associated the the ac
> user. When the pilot is dialed we get about 3 secs of silence and then a
> busy signal. (Pace of a busy number dialed).
>
> We worked with cisco TAC on the issue last night and the fix was to
> disassociate the pilot from the ac user and then reassociating it. After
> some changes today and resetting the pilot we have the same issue. However,
> the fix from yesterday is not fixing the problem. Anyone run into this
> before?
>
> Carlos
> ________________________________________
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> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
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| CarlosOrtiz@bayviewfinancial.com 2007-09-12, 1:11 pm |
| Everything is working now. I need to do some further testing but what
seems to get the issue resolved is the following.
1) Restart TCD + CTI
2) Recreate Pilot Point (Update didnt work)
3) Create Hunt Group
4) Associate PP to AC user
Once you do any updates it seems to fail. I'll post again when I have
some time to test this after hours.
Thanks,
Carlos
Wes Sisk <wsisk@cisco.com>
09/11/2007 02:56 PM
To
CarlosOrtiz@bayviewfinancial.com
cc
cisco-voip@puck.nether.net
Subject
Re: [cisco-voip] Attendant Console issue CM 4.1.3sr5b
3 seconds usually means TCD is looking for huntgroup member but not
finding any active. Most likely AC does not know the status of lines in
the huntgroup OR the redirect is failing for some reason. Please
attached the TCD server and CTI SDI/SDL trace to the TAC case when this
happens. What is the case number?
/Wes
CarlosOrtiz@bayviewfinancial.com wrote:
We have many locations running AC with no issues. We have a new location
that we have configured with a Pilot Point that is associated the the ac
user. When the pilot is dialed we get about 3 secs of silence and then a
busy signal. (Pace of a busy number dialed).
We worked with cisco TAC on the issue last night and the fix was to
disassociate the pilot from the ac user and then reassociating it. After
some changes today and resetting the pilot we have the same issue.
However, the fix from yesterday is not fixing the problem. Anyone run
into this before?
Carlos
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cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
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