Voice over IP Cisco - IPCC express - How to log off Agents via script

Author

IPCC express - How to log off Agents via script

LuisYrigoyen@bayviewfinancial.com

2007-09-11, 1:11 pm

Hi,
Is there a way to log off IPCC agents programmatically?
That is, lets say every day at midnight I want IPCC to check if there are
agents logged in in a particular call center (queue or team) and if they
are, to log them off.

Any help or documentation will be greatly appreciated.

Thanks

Luis Yrigoyen

Network Operations
Bayview Financial, L.P.
4425 Ponce de Leon Blvd.
Coral Gables, FL 33146

T 305.817.5083
F 305.646.4744
E luisyrigoyen@bayviewfinancial.com