| Author |
Tracking Hunt Pilot Calls
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| CarlosOrtiz@bayviewfinancial.com 2007-09-20, 1:11 pm |
| We are setting up a Hunt Pilot/Linegroup to broadcast ring multiple sales
phones. Management would like to gather some stats on how many calls each
sales person is answering. During this test setup these secondary
lines(linegroup) are actual DID's that can be dialed directly. When I
dial them directly records are seen in CDR. When they are answered
through the Hunt Pilot/linegroup there are no record of the calls in CDR.
Is there anyway to get calls answered through Hunt Pilots/linegroups to
show up in CDR?
Carlos
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| CarlosOrtiz@bayviewfinancial.com 2007-09-21, 1:12 pm |
| Can you elaborate a bit on how I would search for this? Keep in mind that
we are talking about 3000-5000 calls a month on these sales lines. Will I
be able to dig out this information fairly easily?
Carlos
Wes Sisk <wsisk@cisco.com>
09/20/2007 11:08 AM
To
CarlosOrtiz@bayviewfinancial.com
cc
Subject
Re: [cisco-voip] Tracking Hunt Pilot Calls
unfortunately nothing in sight.
one thing you might be able to do is check the calledpartydevicename in
cdr?
/Wes
CarlosOrtiz@bayviewfinancial.com wrote:
4.1.3(sr5b). Any fix is this train?
Wes Sisk <wsisk@cisco.com>
09/20/2007 10:53 AM
To
CarlosOrtiz@bayviewfinancial.com
cc
cisco-voip@puck.nether.net
Subject
Re: [cisco-voip] Tracking Hunt Pilot Calls
What CM version?
CSCsb55334 Hunt Group CDR Records do not show correct
finalCalledPartyNumber
Looks like it's fixed in 4.2(1) and 6.0(1).
/Wes
CarlosOrtiz@bayviewfinancial.com wrote:
We are setting up a Hunt Pilot/Linegroup to broadcast ring multiple sales
phones. Management would like to gather some stats on how many calls each
sales person is answering. During this test setup these secondary
lines(linegroup) are actual DID's that can be dialed directly. When I
dial them directly records are seen in CDR. When they are answered
through the Hunt Pilot/linegroup there are no record of the calls in CDR.
Is there anyway to get calls answered through Hunt Pilots/linegroups to
show up in CDR?
Carlos
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