| Axel Wilzinski 2007-09-21, 7:11 am |
| In our existing aging non-Cisco voicemail that we want to replace, users can dial a special pilot number, either internally or externally, that prompts the user to enter a subscriber phone number to leave that person a message. It doesn't ring their phone, it just goes right to their greeting.
In Unity, I have had problems getting this to work I found the following two ways to do this, but neither is perfect in my opinion:
Option 1. Use a CTI route point with a DN of *xxxx and a forward all to voicemail. This works great internally, because I can pick up the phone and dial * and a users extension and it goes right to their greeting. The problem is that it "only" works internally. I can't dial our pilot from the outside, because as soon as you hit *, Unity does it's thing.
Option 2. Dial the pilot number from either inside or outside, and then at the Unity prompt dial the subscriber and "immediately" press #2.
Option 2 works, but is cumbersome and requires a special greeting to make it "somewhat" user friendly. Is there a way to send the #2 automatcially orsomething? Is there any way to setup a call handler or a subscriber mailbox so that a user can just dial the 4 digit extension and leave a voicemail? Why is this so hard? This seems like a standard feature on most voicemail systems.
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